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Review of Sherwood Park Toyota, Alberta
After seeing a rather pleasant experience that my friend had when he purchased a 2009 Corolla from Sherwood Park earlier this year, I was more than happy to go back and give them my business (heck, I even went back to the same salesman) because I thought they were a friendly bunch. For whatever the reason, in the few months since, they've changed.
They've low-balled the value of my trade-in ... twice (They did offer a good trade-in value in June with the promise of an August delivery so now that it's August, how did my trade-in manage to lose Cdn$4,500 in value with only 1,300km extra?). Not only that, they managed to quote me the incorrect base price (Why is it $1,000 more?) and added extra fees claiming that's what they always charged. (Freight/PDI is $1,420 for the Prius according to toyota.ca. They separated it and called the Freight for $1,420 and PDI for $600 for a total of $2,020!!!!). I know for a fact that this is false because that was not on my friend's bill of sale. The car that was supposed to come in never did. They didn't tell me if they switched with another dealer or not when I asked.
Needless to say, I am truly disappointed at their attitude and their willing to play their usual dealership games. If it's happening at the floor level, how more do I have to endure at the finance end?
Last edited by Tideland Prius; 11-06-2014 at 07:13 PM.