DVN body shop on John St. did a terrible job on my mom's corolla. Overspray everywhere, paint cracking, clearcoat chipping, didn't replace a bent suspension arm, didn't replace a broken rear window switch. Greasy dirt marks all over the inside.
Pickering Toyota. the good...Leo Chan...sales guy...great, low key, explains different options and how they affect pricing. There when he says he's going to be there. Accepts APA price. Parts guys...go out of their way to help you out. Now the bad....Sales manager...Blair (?)...high pressure sales...keeps talking until you buy the extra this and that...kept me in his office almost all afternoon to finalize the deal....yap yap yap....just let me buy the friggin truck!
Current problem with Pickering. Went to wax my new 09 HL and found some paint discolouration on the hood, roof, fenders & doors. Some areas look lighter than the rest of the body...very distinct margin. But paint and clearcoat are perfect. Took it to the bodyshop manager at Pickering. He thinks someone threw something on the car that penetrated but didn't damage the clearcoat. Like what I ask him...he doesn't know. I've seen what brake & hydraulic fluid do to paint (bubble & lift), but my paint is perfect. Then he mentions birds...yea right. He says he's not going to consider it as a warranty claim, and with "20 years of experience", he has the final word. Who made him the warranty God?
So I email Toyota Canada. They reply with a form email stating my warranty limits (paint wasn't even mentioned), and how they stand behind their dealer's decisions. Nice to know TC is backing their dealers and not their customers. So I send a second email, telling TC how pissed I am at having to send 2 emails, and how I'm going to write a scathing report on TN, and tell CFTO, CITY, and the Star about the crap support. Then they reply with a case number and say someone will be in touch....still waiting...Why don't they just give me a case # from the first email?
Then I do some web research and I find out about all the problems Toyota is having with its paint, and how the new car protective plastic wrap, called Rapguard, can stain the paint by causing water to get between the clear and the paint...simple solution is to heatgun the water out. I find out there's a service bulletin about the Rapguard stain for almost every vehicle Toyota/Lexus makes. So you'd think the bodyshop guy would know about all these TSBs. After all, isn't that his damn job? Or you think he'd say, "You know what, let me look at the TSBs to see if there's something about it". But no, he just leaves me hanging and tells me I'm SOL and that I should repaint the car. Yea...nice customer service...I'll let you know how it turns out...
Interesting you had fun with Pickering, I've been a customer for many many years, only for service. But, when 2003 came along, wanted to get my new Corolla LE, armed with an APA price, I approached our friend (I"m sure he's the worst guy there) Peter K. He said to me when I was negotiating the deal, 'sorry can't match that price, we aren't in the business giving cars away' Hah. so I took my purchase to Ken S. using the APA price. Years later, 2007 going to buy the new Camry XLE, I did have the APA price and decided, lets try Pickering again. I got Mr. b and it was a battle to get him to match the APA price, he wanted a copy of it. (reason I wanted to buy it from Pickering was because it was close - I'm in Scarborough East). Picked it up and great car all in all. Then the problems came, I'll say in short as possible. There was a distinct rattle near the roof. Had the car checked, and re-checked. They found a problem and I kid you not, months later, I get other rattles. that they just couldn't fix. It was at the dealer for at least a month.
It all depends on your dealer, if anyone has a good reliable one in the GTA east, the I sure like to try them.
Scarb., not happy with their quick lube, had my Corolla lubed last year, and I had to buy 4 new clips underneath near the oil pan. The mechanic said they were missing. Yeh right, I was driving all through winter with that oil pan cover flap half dragging. I suspect that the stupid Oil changer broke the clips. Couldn't argue that, no proof....so I've had fun and my fair share with these incompetent Toyota dealerships.