Right, if you have both paperwork maybe try again at another dealership. If not press Toyota again. Otherwise as mention, you will have to consider legal action.
Today’s Toyota I feel is becoming more like the old GM.
I see the same thing. GM once sold over half the cars in the USA, when Toyota was unknown. Now the top dog is Toyota and it seems that the corporate attitude has changed and that kind of change comes from the top down.
I see the same attitude start after the passing of Mr. Honda in 1991-2 (from memory).
Now I read about problems that seem to be there as manufactured. Gm had the audacity to tell customers the sinking cylinder walls in the Vegas were due to customers using Prestone antifreeze. Yeah right it's my mistake I had to and antifreeze to my 3 month old car. I like my old Toyotas. Was it that hard to dip the frames in a urethane paint?
I always felt I could fix anything, but that frame is toast and it is almost unbelievable that it passed any decent inspection a few years ago. One thing is they have the money to pay, get an attorney to send them a letter, might help them get an "attitude adjustment".
My 98 Sienna and 2000 Echo, were some of the best cars made EVER, by ANY company on the planet, but sadly I think those days have passed. The outsourcing of labor to countries without the work ethic of Japan contributed and cost cutting measures are the antithesis of the level of quality which many here became used to two decades ago.
I think the age of expecting perfection has now become the age of buyer beware. What's good for General Motors is good for the USA, the attitude of unions and employees, versus the Japanese work ethic, transformed GM from 600,000 employees to 35k or less today. Automation has greatly improved quality across the industry but the pursuit of cost cutting and reduction in overall quality makes us have to deal with these issues and a corporate structure that is profit driven versus quality driven.
See the video of the Tesla going 75 MPH down the road with the driver sleeping behind the wheel. Was it so hard to not see that happening. Who pays for that wreck?
Maybe the Rolls Royce Silver Ghost was higher quality. I think they came out in 1908. Cylinder sealing was so precise they would occasionally start without any action other than turning on the ignition, after sitting for hours. 60 hours labor polishing the gear driven camshafts to make them absolutely silent, 500k miles and still running in an era when 40k was a long life and Chevrolets had cups to hold oil for the rocker arms in the exposed (no valve cover) overhead valves.