[Guest]

I posted almost 2 weeks ago about my Corolla and how we lost a
just-replaced timing belt due to a tensioner that had seized less than 2
weeks after the belt was replaced.

Well, I've placed 2 phone calls to the service manager since last
Tuesday to talk to him about the repairs and he has yet to call me back.
Someone had mentioned last week or so something about calling the
regional corporate folks about this if I was unable to get anywhere with
the dealer. Yet, Ray O from this board said that would unlikely get me
anywhere. So, what now? Should I just go ahead and write a letter to
the dealer? This is all very frustrating especially since the service
department has in the past seemed to make the effort to insure customer
satisfaction.

N.

 

[Guest]

"spamalicious" <[email protected]> wrote in message
news:[email protected]
>I posted almost 2 weeks ago about my Corolla and how we lost a
>just-replaced timing belt due to a tensioner that had seized less than 2
>weeks after the belt was replaced.
>
> Well, I've placed 2 phone calls to the service manager since last Tuesday
> to talk to him about the repairs and he has yet to call me back. Someone
> had mentioned last week or so something about calling the regional
> corporate folks about this if I was unable to get anywhere with the
> dealer. Yet, Ray O from this board said that would unlikely get me
> anywhere. So, what now? Should I just go ahead and write a letter to the
> dealer? This is all very frustrating especially since the service
> department has in the past seemed to make the effort to insure customer
> satisfaction.
>
> N.

I would write a letter to the owner of the dealership. If you call the
dealership and politely ask who to address a letter to the owner, the person
answering should give you his name. IIRC, the name of the guy I called on
was Bill? Fenton. He had purchased the dealership shortly before I left so
I didn't get to know him that well. You can also CC the Regional Customer
Relations Manager at Toyota Motor Distributors, 440 Forbes Blvd., Mansfield,
MA 02048. You never know, you might luck out.

Good luck!
--
Ray O
correct the return address punctuation to reply