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Discussion Starter · #1 · (Edited)
Hello,

Many of you already know that there is a huge problem with the factory struts on Toyota Camry 2007+. For those of you who don't know, I hope this thread will help you in either getting reimbursed or getting the parts replaced.

Toyota has issued a response bulletin to all the recent complaints stating that slight leaking struts on a 2007+ Camry is normal and does not require shock or strut replacements. The bulletin documentation shows 5 levels of leakage.

Level 1 - Entire strut is covered with oil (Replace shocks)
Level 2 - Excess leak past the lower spring seat (Replace shocks)
Level 3 - Slight leak past the lower spring seat (Replace shocks)
Level 4 - Leaking up until the lower spring seat (No replacement needed)
Level 5 - Slight leak (No replacement needed)

"Normal seepage observed, normal condition small amount of oil are for lubrication":bullshitz
Here is the problem many others and I have with this bulletin.
1. Reports of leaking struts begin anywhere from 10,000 miles - 40,000 miles. Struts should not leak, especially not at 10K - 40K range. Having owned 4 previous Toyota's (Highlander, Land cruiser, Sienna, Rav4) all of which are past 100,000-mile mark have had zero issues with leaking struts before 70,000 miles
2. Leaking struts are not normal, regardless of amount. Only Toyota openly states that "leaking struts" is considered "normal seepage" Go to any other dealer whether it be Mercedes, Audi, Porsche, Ford, or Hyundai, leaking struts are replaced without question if your car is under warranty.

My experience:
Puente Hills Toyota Dealership (On Gale in Southern California)
It seems level 3 and level 4 replacements are at the discretion of the dealership.

At around 28,000 miles, and a few months before warranty was about to expire. I brought in my Camry for a check engine light issue and I also notified the service adviser there was slight leakage on the struts (When I went to a independent shop the mechanic notified me while doing alignment and tire rotation). The service adviser told me "Slight leaking is normal, and will not be replaced, however we will continue to monitor your struts every 5000 miles." Here is the problem, I was unable to put 5000 miles in 2 months, and when I finally did I called back (3-4 months after) they told me they were very strict on their warranty policy and since it was 2 months after warranty they were unable to do anything about it regardless of how bad the leaking may be.

I decided to take my Camry to an independent mechanic and get all 4 struts replaced since the ride quality was complete crap, especially going over bumps. A buddy of mine informed me; who also had leaking struts and had just passed the warranty mark by 100 miles, that his dealership partially reimbursed him for an independent job out of good will.
Brought the struts that were taken out the Camry and explained that the struts began to leak at 28K miles, and they are now leaking past the lower spring seat. I asked politely if reimbursement was possible since this is a known problem for the 2007+ Camry and that the problem occurred while the warranty was still active.

Here were the following excuses and responses I was given

Service Rep: I spoke with our service manager and unfortunately according to the service bulletin released by Toyota (pulls out the strut leaking chart), your leakage is only at level 4 and we are unable to replace it unless it is at level 1.

Me: (I look at the service bulletin and on the bottom of level 1-3 the instructions on the bottom stated to replace struts) My struts are actually at level 3, do you want me to pull out the strut bars and lay it out on the service managers desk, the oil leak is well past the lower spring seat and resembles the diagram stated as level 3.

Service Rep: Unfortunately even if it is at level 3, you replaced the struts at an independent shop basically accepting the fact your car is out of warranty, we cannot reimburse you.

Me: I replaced them after being denied over the phone, I am here for a reimbursement of what I paid to get it fixed, the problem occurred while the car was under warranty.

Service Rep: Let me see if a note was made previously *pause* sorry sir there is nothing in the notes (what a coincidence) therefore their is nothing I can do for you.

A level 3 leak does not occur overnight, it takes time and mileage for it to become that severe. It is quite obvious the dealership will say anything and do anything to avoid a $1700 warranty repair for all 4 struts.


Options:


1. Report it to the NHTSA (National Highway Traffic Safety) 1-888-327-4236

NHTSA is in charge of recalls, filing a formal complaint with NHTSA will increase the chances of forcing Toyota to do a full recall on all Toyota 2007+ Camry struts. It only takes about 10 minutes, please have your VIN # ready. Would you rather have Toyota do a recall or charge you $1700 to replace all 4 struts?

2. Begin a mediation http://www.nmvb.ca.gov/consumer_program/appl/SendMediationForm.aspx

If your dealership denied you of a repair, when obviously the leak began before the warranty period ended or if they gave you a an excuse to lag it until your vehicle was out of warranty, this is place to start for reimbursement. This form also works for those who had an independent technician/mechanic replace the struts instead of paying the $1700 to a dealer to do it.

3. If step 2 fails, it's time to take them to a small claims court.

Having previous filed mediation, you greatly increase your chances of getting full reimbursement. File a claim in the county where the dealer refused to do the repair or reimburse you. Make sure to build your court case in depth and to have a counter response to any BS excuse they could come up with. Make sure to also state the number of reports that have been made with NHTSA and the increasing large number of mediations being reported to New Motor Vehicle Board Consumer Mediation Service.

I will be on at least once a day, if you have any questions or concerns or ask them here and I will try to answer them to the best of my ability. Also if your looking for a reputable mechanic in Southern California that won't charge a leg to repair all 4 struts go ahead and send me a PM.

Here are other useful sites:
http://townhall-talk.edmunds.com/direct/view/.f0e7ae1/0
http://www.aboutautomobile.com/Complaint/2007/Toyota/Camry/Suspension
http://www.camryforums.com/forum/showthread.php?t=5003
 

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Time to clarify the errors/omissions/propaganda made by the noob OP.

1. What HUGE problem with GEN6 Camry struts???

2. Toyota issued TSB SU007-06 on 10/24/2006 to cover ALL 2006-2007 Toyotas (not just Camrys as eluded to) to assist dealers by providing a quick reference to make judgements regarding shock and strut replacements. This is probably a TSB for the dealer that is issued every so often.

3. From the Monroe website - If the shocks or struts are functioning correctly, a light film of oil covering the top half of the working chamber does not warrant replacement. This light film of oil results when oil used to lubricate the rod gets wiped from the rod as it travels into the painted part of the shock or strut. (The rod is lubricated as it cycles in and out of the working chamber). When the shock / strut is manufactured, an extra amount of oil is added to the shock / strut to compensate for this slight loss. On the other hand, fluid leaking down the side of the shock / strut indicates a worn or damaged seal, and the unit should be replaced.


Just a disgruntled owner.

I see no reason for a recall.
 

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Discussion Starter · #3 · (Edited)
Please see the following links

http://townhall-talk.edmunds.com/direct/view/.f0e7ae1/0
http://www.aboutautomobile.com/Compl...mry/Suspension

Leaking struts are an issue with 2007 + Camry's, call NMVB and inquire about the leaking strut issue, you'll be surprised how many calls they are getting per day in regards to the struts.

TSB SU007-0 does not cover any Camry's after 2007. Pre 2007 Camry's do not have a strut issue.

Light film may be normal, however people having strut issues are having thick layers of oil that are still not being replaced under "On the other hand, fluid leaking down the side of the shock / strut indicates a worn or damaged seal, and the unit should be replaced." If your dealership is replacing anything worse then a light film of oil, great, this thread is for those who cannot get a replacement under warranty or reimbursement.

Not disgruntled, just trying to provide helpful information to those in need. I'd hate to see anyone spend $1700 on a factory defect.


No propaganda here, I am not here to attack Toyota and their quality control. Just because your Camry struts are in working condition does not mean others are not having issues. Here to help, don't bash me.
 

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Yawn.....
 

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Time to clarify the errors/omissions/propaganda made by the noob OP.

1. What HUGE problem with GEN6 Camry struts???

2. Toyota issued TSB SU007-06 on 10/24/2006 to cover ALL 2006-2007 Toyotas (not just Camrys as eluded to) to assist dealers by providing a quick reference to make judgements regarding shock and strut replacements. This is probably a TSB for the dealer that is issued every so often.

3. From the Monroe website - If the shocks or struts are functioning correctly, a light film of oil covering the top half of the working chamber does not warrant replacement. This light film of oil results when oil used to lubricate the rod gets wiped from the rod as it travels into the painted part of the shock or strut. (The rod is lubricated as it cycles in and out of the working chamber). When the shock / strut is manufactured, an extra amount of oil is added to the shock / strut to compensate for this slight loss. On the other hand, fluid leaking down the side of the shock / strut indicates a worn or damaged seal, and the unit should be replaced.


Just a disgruntled owner.

I see no reason for a recall.
I drove with a Toyota Tech at basically the best dealer in Boston area... and from the horses mouth, he said that the Camry Struts are pure shit and will leak as a matter of fact.

No issues on mine at about 35k when I replaced mine but whatever..
 

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Bulletime
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Please see the following links

http://townhall-talk.edmunds.com/direct/view/.f0e7ae1/0
http://www.aboutautomobile.com/Compl...mry/Suspension

Leaking struts are an issue with 2007 + Camry's, call NMVB and inquire about the leaking strut issue, you'll be surprised how many calls they are getting per day in regards to the struts.

TSB SU007-0 does not cover any Camry's after 2007. Pre 2007 Camry's do not have a strut issue.

Light film may be normal, however people having strut issues are having thick layers of oil that are still not being replaced under "On the other hand, fluid leaking down the side of the shock / strut indicates a worn or damaged seal, and the unit should be replaced." If your dealership is replacing anything worse then a light film of oil, great, this thread is for those who cannot get a replacement under warranty or reimbursement.

Not disgruntled, just trying to provide helpful information to those in need. I'd hate to see anyone spend $1700 on a factory defect.


No propaganda here, I am not here to attack Toyota and their quality control. Just because your Camry struts are in working condition does not mean others are not having issues. Here to help, don't bash me.
By the way, Struts cost about $300 and costs about $300 to replace them in labor. So $600 for 4 NEW struts, not an earthshattering problem.
 

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Discussion Starter · #10 ·
By the way, Struts cost about $300 and costs about $300 to replace them in labor. So $600 for 4 NEW struts, not an earthshattering problem.
I agree but..

$600 more in my pocket, 1 step closer to getting Toyota to push for a recall.
 

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Hello Mediation/everybody,
I am having 2007 Toyota Camry. I am the second owner (bought this toyota camry 5 months before). It is now having 54500 Mileage, and no warranty.

When i got checked my car, 2 days before, i was told, all the 4 struts are leaking and have to replaced as soon as possible. When i contacted Sunnyvale, Toyota dealer, they checked and mentioned the same. When i mentioned that several 2007 Toyota camrys are having this problem, and asked them bout replacing them (as this seem to be happening because of the faulty parts), they mentioned Toyota cannot do anything, and i need to spend 1500$ for replacing them. They told at the most they can give 20% discount, which makes it 1200$. I really feel, this is too much, and for no fault of us, we are having to spend such a large amount for struts replacing. The person who sold me the car seem to have not got the car serviced in Toyota for the last 15K miles, which they are telling is also one reason, why cannot assist beyond that 20%.

What should i be doing now? I did call "Toyota Motors" and complained, all they said is, they took my complaint, gave me a case reference number and said, they cannot do anything.

Do I have any options? How can I make Toyota replace them all?


Hi MJZ,
Could you please let me know, how it is just 300$ for struts? where can we buy them outside?

thanks and regards,
sudheer
 

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Hello Mediation/everybody,
I am having 2007 Toyota Camry. I am the second owner (bought this toyota camry 5 months before). It is now having 54500 Mileage, and no warranty.

When i got checked my car, 2 days before, i was told, all the 4 struts are leaking and have to replaced as soon as possible. When i contacted Sunnyvale, Toyota dealer, they checked and mentioned the same. When i mentioned that several 2007 Toyota camrys are having this problem, and asked them bout replacing them (as this seem to be happening because of the faulty parts), they mentioned Toyota cannot do anything, and i need to spend 1500$ for replacing them. They told at the most they can give 20% discount, which makes it 1200$. I really feel, this is too much, and for no fault of us, we are having to spend such a large amount for struts replacing. The person who sold me the car seem to have not got the car serviced in Toyota for the last 15K miles, which they are telling is also one reason, why cannot assist beyond that 20%.

What should i be doing now? I did call "Toyota Motors" and complained, all they said is, they took my complaint, gave me a case reference number and said, they cannot do anything.

Do I have any options? How can I make Toyota replace them all?


Hi MJZ,
Could you please let me know, how it is just 300$ for struts? where can we buy them outside?

thanks and regards,
sudheer
You bought a used car, out of warranty and you want Toyota to cover repairs??? HA!!!!!
 

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I see lots of struts in a day at work. Toyotas are pretty average for strut quality. I agree with Toyota and monroe about seepage and leakage. There is a lot more fluid in a strut than you'd think so seepage is not a cause for concern. I have customers who drive on leaking struts for years. the fluid level will finally get low enough to allow undamped suspension travel. You can still drive on them but the ride will be poor. Is it unsafe, warranting a vehicle recall? No! Many people driving with leaked out struts also have worn out or under inflated tires, a hugely more unsafe condition!
 

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Get another price on replacing all 4 struts from an independent repair shop. They will give you a quote on using aftermarket struts, not Toyota struts. They should be cheaper than the dealer.

Mike
 

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There is no need to use overpriced Toyota struts. Most aftermarket struts carry lifetime warranty anyways. The strut mounts (at least the front ones) should be replaced with the struts.

The closest ride to OEM is to use struts made by the OEM maker called KYB. It a ride that may be a bit harsh for some. Some call them "Keep Your Bilsteins" :lol:.

For the daily driver some use Monroe SensaTracs and are happy with them. KYB does not warranty against normal wear and tear. Many like Tokicos for their performance setup.

As an example, one KYB front strut is about $82 + shipping from rockauto:
http://www.rockauto.com/catalog/moreinfo.php?pk=1300741

A Monroe SensaTrac is $68:
http://www.rockauto.com/catalog/moreinfo.php?pk=2215772

It may take $200 or so to install. And you will need an alignment.

Monroe website:
http://www.monroe.com/defaultEN.asp

KYB website:
http://www.kyb.com/



Hello Mediation/everybody,
I am having 2007 Toyota Camry. I am the second owner (bought this toyota camry 5 months before). It is now having 54500 Mileage, and no warranty.

When i got checked my car, 2 days before, i was told, all the 4 struts are leaking and have to replaced as soon as possible. When i contacted Sunnyvale, Toyota dealer, they checked and mentioned the same. When i mentioned that several 2007 Toyota camrys are having this problem, and asked them bout replacing them (as this seem to be happening because of the faulty parts), they mentioned Toyota cannot do anything, and i need to spend 1500$ for replacing them. They told at the most they can give 20% discount, which makes it 1200$. I really feel, this is too much, and for no fault of us, we are having to spend such a large amount for struts replacing. The person who sold me the car seem to have not got the car serviced in Toyota for the last 15K miles, which they are telling is also one reason, why cannot assist beyond that 20%.

What should i be doing now? I did call "Toyota Motors" and complained, all they said is, they took my complaint, gave me a case reference number and said, they cannot do anything.

Do I have any options? How can I make Toyota replace them all?


Hi MJZ,
Could you please let me know, how it is just 300$ for struts? where can we buy them outside?

thanks and regards,
sudheer
 

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at autozone as of right now they have gabriel ultra struts for 85.99 a pair so your looking to pay about 200 bucks for 4 struts
 

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leaking struts is not a safety issue. There for there will most likely not be a recall on them. Also, my struts didnt start to leak untill about 75K miles, at which point i swapped them out for some nice KYB's.
 

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Add me to the bad strut list

Hello fellow Camry owners. This is my first post in a long time but I'd like to thank you all for the tons of info on the site.

I have a 2011 Camry......Doing the front struts today at 54,000 miles. Bought the new Monroe OESpectrum struts from Amazon for $140. These may or may not be different from the Sensa-trac. Monroe advertizes them as having the ride drivers of import cars expect (an OEM ride). Many of these OESpectrum shocks come from overseas OEM suppliers to the manufacturer. If anyone is interested I'll post a report after they are installed. I do have a 19mm rear sway bar so that has an impact on my ride.

I've owned four Camrys, a T-100, and an Avalon since the '80s and never had to replace struts/shocks even with 180,000 miles on them.

I've owned lots of Fords too and on them I just go ahead and replace the shocks/struts after the first year of ownership with a quality product and no more problems.

My 2011 Camry ride comfort and smoothness going down the road is amazing and I love my Camry..... HOWEVER.... fit and finish of the interior is crap of the lowest quality plastic and poorly fitting together, the struts are crap as any shop can tell you, the transmission is crap constantly hunting for the right gear and developing an ominous whine at 10,000 miles.......and every time I ask a Toyota service rep to take a look at something on either my Avalon or my Camry........ I get is a huge load crap from him too.

If I'd wanted a Ford I would have bought one. I wanted a Toyota but ended up getting a Ford Camry... who'd a thunk?

Ciao' for now,
Kbetts
 

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Holy thread revival Batman!!!
 

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Strut replacement

Got one side done, still waiting on the post office to deliver the other.

Pretty straight forward

Need a deepwell 14mm for the top three bolts and a 19mm for the strut top bolt (may need heat as it has threadlocker on it)

The two two big bolts are 22mm deepwell. You DEFINITELY need heat for those. I used a heat gun on high for a minute and they broke with a breaker bar and with 120psi impact gun.

The tie rod bolt is 17mm deepwell, the brake line/ ABS line holder is 12mm.

The spring is progressively wound (smaller on top and bottom than in the middle) and it was difficult to use a Parts Store loner spring compressor on. I took mine to the shop and paid $20 for them to change out the strut.

The Postman just came and dropped off the other strut.. I'm off to get the spring swapped on the second one. Maybe If I hurry I can get it aligned today.

Kbetts
 
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