I stopped by the dealer to see if the case manager had called and the part was ordered. First the guy in the service department said it was a software issue. I said no, and he said “oh yeah, it’s the amplifier.” I asked about ordering the part to repair my vehicle and he said the service manager wasn’t there and because the part is probably over $200 they cannot order it without approval. He also said someone has to look at the vehicle first. I told him they already looked at it twice. He said someone has to look at it again. I have an appointment for Thursday morning. I am beyond frustrated with Toyota and this dealership. I filed a complaint with the BBB last month and if this doesn’t get resolved to my satisfaction on Thursday, I am reaching out to our NBC consumer reporter. It has been just about 6 months and ever since the check cleared for the purchase they have brushed me off and provided very little customer service. Never again will I purchase another Toyota and I will definitely not buy any type vehicle from this dealership again.I got a call from my case manager last week that there is now a fix (which I already knew thanks to everyone here). She said she would contact the dealer who should be contacting me. It has been a week and the dealer still has not called. I will be visiting the dealer today in person to make sure I do not fall through the cracks. I purchased my Highlander in November, so it doesn’t appear they are fixing in order of purchase. Thanks to those who posted a copy of the repair sheet. This will be helpful when I talk to them.