I now feel more than ever that Toyota knew there was an issue before most of us purchased the 2019 Highlander Limited. I told the case manager that Toyota should have and should be informing potential customers of this issue so that buyers are not blind-sighted and have to call, research and spend their time with wasted efforts. So far it seems most dealers are merely saying "this is the first we've heard of the issue."
Hopefully everything will work out for the best as solutions and how situations are handled can make or break relationships regarding future purchases. I also agree that the case manager assigned to our case was efficient, courteous and has called us back several times.