You are correct I misspoke about the head units being 3.0 they are still 2.5 units but they DID attach them to 3.0 hardware (safety connect button housing)/wiring/software for the Safety Connect system that is a feature of the 3.0 head unit which is in part causing the problem.Wow, I cannot believe that happened to the rain sensor and now you have to deal with getting the windshield replaced.
I'm going to try the radio for the issue you are having to see if mine is the same way. Honestly, since I've also been enjoying our free trial of the Sirius radio, I've not even attempted to listen to the regular radio...but I definitely need to check mine now.
Hate that the service dept failed to see first hand that the issue wasn't silent when they checked it.
I can turn mine on and if it's working, just turn the Highlander off and restart it again and it will be silent again...its a hit and miss each time I start it.
I also got the you will get a call back within one business day and they actual did call me in that time frame, so hoping u get the same response.
And like you said, We shouldn't have to deal with this on a top of the line trim, but I understand each added feature always can create a problem, just hard to understand why someone never sort of noticed or said anything prior to me signing on the old dotted line about it...My Toyota rep told me it's a glitch with the Safety Connect. (They think)
I assume the previous 2017 to 2018
3rd generation Highlanders did not have the Safety Connect in those vehicles??
Also someone had commented about the 2019 Highlanders having the 3.0 Entune head units...( Not sure if that is correct? I thought they were still the 2.5 versions )
At any rate a BIG THANK YOU TO EVERYONE AND TO THE FUTURE OWNERS WHO WILL MAKE THESE CALLS ! Please continue to make them...power in numbers as they say and the more they hear about just how massive this issue is , it will hopefully light a fire under their engineers tails for a quick fix on this issue.
I still maintain Toyota is trying to offer Safety connect as a reason (something new) to buy the 2019 Platinum limited.
Nothing on the sell website has changed still touting it as a "plus".
This is too important an issue not to share the most accurate information available; again I misspoke what we have in our vehicles is a blending of the two (2.5 & 3.0) systems and is not working.