50k price & Best selling SUV title, toyota needs you push its engineering team & pioneer /Panasonic team to get the issue resolved ASAP
What is the regular limited lacking you cannot live without?H19- thanks much for your detailed explanation of the problem and getting into the weeds on this. It's disappointing to say the least and I'm grateful to find out about this before putting money on the table. Like you I liked pretty much everything about the Highlander compared to the Pilot or CX-9 (except the Chrometec wheels- which the salesman and his manager implied there might be something that could be worked out with them).
I don't like talking to machines as I find they usually don't work very well unless you have the enunciation of a Shakespearean actor and I get frustrated with them. My method for programming the Nav is to always manually enter the destination or select previous destination/POI, etc. From what's described it wouldn't change the failure for the system to provide voice guidance (unless the Tech Tip workaround is employed).
The Nav system in the HL is very similar to the one in my 2013 Venza and while not the best it works OK for me most of the time. I like the Garmin based unit in the Pilot (see my post including You Tube link on their electronic problem), and the CX-9 has the i-Pad stuck on the dash head unit that looks dumb to me (despite high end German brands doing the same thing).
So, my dilemma is that my top 2 new vehicle choices have electronic problems that for the moment seem to have no permanent fix. The CX-9 is notably smaller, had a turbo 4 cyl engine I'm not wild about, an infotainment system that looks to have a steep learning curve, no CD player (still love my physical media), and just not as roomy in the front cockpit with pitifully little storage space. Where I live in rural Texas even Subaru's an exotic brand and not wanting to drive 150 miles for service my options are limited. My last American made car was so bad that I'm never going back to a domestic maker again.
The heated steering wheel only comes on the platinum, not an option for limited.My understanding is that I would give up the panoramic moonroof with power shade, and front parking assist. I definitely want the heated steering wheel but I believe I could get that as an option. I also would want the saddle tan leather which I'm not sure is available on the regular limited.
Thank you for the Tech Tip document. I have a 2019 Highlander Limited Platinum purchased in late Jan 2019 with the same muted voice issue in guidance and navigation. I have also confirmed that the Driver Easy Speak feature is affected by this issue in my car. I have confirmed that both issues are consistently resolved in my car by using the process outlined in the Tech Tip document and provided by others posting in this thread.While I see the info on the workaround has been shared and discussed here already, the attached may be helpful (I know on our end it took time to for everyone to find wording to clearly communicate the issue with the muted navigation system).
As others have mentioned, please do keep reaching out. I was just advised that the level of noise is sending a clear message that this is seen as only temporary workaround and Toyota needs develop a permanent fix. The timing of this permanent fix is still TBD.
Like you, I'm looking forward to a permanent fix soon!
She recommended that I take the car to the Toyota dealer to diagnose the issue.
I would seriously consider a fully loaded regular Limited not sure about where you live; the heated rear seats and steering are nice.Thanks for reminding me about the puddle lamps. 360 camera and rain sensing wipers. I really do want all of those items except don't care about the 'Safety Connect' which seems to be the thing conflicting with the proper functioning of the Nav/voice features. My dealer told me they checked the two Limited Platinum models on their lot and they are afflicted with the same problem (unknown to them until I told them about it). Appreciate everyone's feedback.
I love having the 360 camera. I use the backup/aerial view to see how close to the curb I am. Also, when pulling in somewhere it’s great being able to push the button to the drivers left to activate the cameras and see where my front end is at.I would seriously consider a fully loaded regular Limited not sure about where you live; the heated rear seats and steering are nice.
After living with the Platinum most of the added features beyond what the limited has I could do without and turns out I'm doing without and not by choice (humor).
I'd ask the dealer that had the two Platinum models to allow you take the nicest regular limited they have for an extended test for an hour or so to see if you can accept the differences.
I'm sure they would understand why you would want to do so (if not crumble it up for them).
Frankly what puts the highlander at the top of the heap in its class are the characteristics that are NOT only available on the Platinum.
Stated it many times, if I had it to do all over again... I wish I'd gone with the regular limited, just as nice with no rump ache.
I called the my local dealer in November 2018 with the problem and they said "first we heard about this" and a few days later called Toyota customer service and was told there was NO RECORD OF THIS ISSUE. I then sent copies of the forum where customers had already complained to Toyota and called customer service back stating that was not the case. It is now quite apparent that Toyota was aware of the problem and did not disclose this to customers. This is the defining factor that insures we will never purchase another Toyota in the future. They have handled this in a bad or unprofessional manner and I even asked customer service why they weren't informing potential customers prior to purchase. I asked the local dealer if we could return the vehicle within two weeks of purchase and they said no. I now think that the salesman who sold us the Highlander may have been aware of the situation as I recall that when test driving, we told him we couldn't hear the driver easy speak and he tried to tell me he could hear it and wondered why I couldn't. Any manufacturer can have problems and this is not my complaint but rather how this situation has been handled.Thank you for the Tech Tip document. I have a 2019 Highlander Limited Platinum purchased in late Jan 2019 with the same muted voice issue in guidance and navigation. I have also confirmed that the Driver Easy Speak feature is affected by this issue in my car. I have confirmed that both issues are consistently resolved in my car by using the process outlined in the Tech Tip document and provided by others posting in this thread.
I have contacted Toyota USA customer service and have a case number established. The customer service representative that called me said that they had no record of this issue from other owners which obviously surprised me given the number of owners in this thread that have contacted Toyota. I questioned the representative multiple times but no joy. She recommended that I take the car to the Toyota dealer to diagnose the issue. I have an appointment tomorrow with a Toyota dealer in RALEIGH NC and will provide the Tech Tip document and will report back the results from the dealer service appointment.