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ChairborneRanger
2013 Toyota Venza
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10 Posts
Thanks for the clarification Balooo2, I understand the workaround. My sales rep says he's checked with the service department and they told him they were completely unaware of this issue. They've got two Limited Platinum's on the lot and he's going to check to see if he can reproduce the problem (they had 3 and I believe they just sold one).

Knowing that a significant updated Highlander is coming in 2020 some would be tempted to wait for the newer generation and whatever wonders it will have. I've had a nightmare experience with a new build and will never do that again. My feeling (probably like many here) was to go with proven technology in the dated 3rd generation...so much for that theory. I also am not fond of the Chrometec wheels but that's another thread.

My #2 choice is the Honda Pilot FWD Touring model; the Pilot however is having it's own electronic glitch with 2019 models that's much worse than the HL. The infotainment/Nav head unit completely blacks out and to make it worse the digital center instrument cluster (with tach and speedo and driver info) will also go completely black while driving! See the You Tube link.


So now I'm not sure what to do, my distant 3rd choice is the Mazda CX-9 but that's what I may wind up getting.
 

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ChairborneRanger
2013 Toyota Venza
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10 Posts
H19- thanks much for your detailed explanation of the problem and getting into the weeds on this. It's disappointing to say the least and I'm grateful to find out about this before putting money on the table. Like you I liked pretty much everything about the Highlander compared to the Pilot or CX-9 (except the Chrometec wheels- which the salesman and his manager implied there might be something that could be worked out with them).

I don't like talking to machines as I find they usually don't work very well unless you have the enunciation of a Shakespearean actor and I get frustrated with them. My method for programming the Nav is to always manually enter the destination or select previous destination/POI, etc. From what's described it wouldn't change the failure for the system to provide voice guidance (unless the Tech Tip workaround is employed).

The Nav system in the HL is very similar to the one in my 2013 Venza and while not the best it works OK for me most of the time. I like the Garmin based unit in the Pilot (see my post including You Tube link on their electronic problem), and the CX-9 has the i-Pad stuck on the dash head unit that looks dumb to me (despite high end German brands doing the same thing).

So, my dilemma is that my top 2 new vehicle choices have electronic problems that for the moment seem to have no permanent fix. The CX-9 is notably smaller, had a turbo 4 cyl engine I'm not wild about, an infotainment system that looks to have a steep learning curve, no CD player (still love my physical media), and just not as roomy in the front cockpit with pitifully little storage space. Where I live in rural Texas even Subaru's an exotic brand and not wanting to drive 150 miles for service my options are limited. My last American made car was so bad that I'm never going back to a domestic maker again.
 

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H19- thanks much for your detailed explanation of the problem and getting into the weeds on this. It's disappointing to say the least and I'm grateful to find out about this before putting money on the table. Like you I liked pretty much everything about the Highlander compared to the Pilot or CX-9 (except the Chrometec wheels- which the salesman and his manager implied there might be something that could be worked out with them).

I don't like talking to machines as I find they usually don't work very well unless you have the enunciation of a Shakespearean actor and I get frustrated with them. My method for programming the Nav is to always manually enter the destination or select previous destination/POI, etc. From what's described it wouldn't change the failure for the system to provide voice guidance (unless the Tech Tip workaround is employed).

The Nav system in the HL is very similar to the one in my 2013 Venza and while not the best it works OK for me most of the time. I like the Garmin based unit in the Pilot (see my post including You Tube link on their electronic problem), and the CX-9 has the i-Pad stuck on the dash head unit that looks dumb to me (despite high end German brands doing the same thing).

So, my dilemma is that my top 2 new vehicle choices have electronic problems that for the moment seem to have no permanent fix. The CX-9 is notably smaller, had a turbo 4 cyl engine I'm not wild about, an infotainment system that looks to have a steep learning curve, no CD player (still love my physical media), and just not as roomy in the front cockpit with pitifully little storage space. Where I live in rural Texas even Subaru's an exotic brand and not wanting to drive 150 miles for service my options are limited. My last American made car was so bad that I'm never going back to a domestic maker again.
What is the regular limited lacking you cannot live without?
The non Platinum limited has none of the navigation Voice command issues only the Platinum.
I ask because if i could do it over again that's what I would opt for had I known about this issue.
Purchased my Platinum assuming all the bugs were worked out as I did with my 2013 Limited.
Just curious...
 

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ChairborneRanger
2013 Toyota Venza
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10 Posts
My understanding is that I would give up the panoramic moonroof with power shade, and front parking assist. I definitely want the heated steering wheel but I believe I could get that as an option. I also would want the saddle tan leather which I'm not sure is available on the regular limited.
 

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My understanding is that I would give up the panoramic moonroof with power shade, and front parking assist. I definitely want the heated steering wheel but I believe I could get that as an option. I also would want the saddle tan leather which I'm not sure is available on the regular limited.
The heated steering wheel only comes on the platinum, not an option for limited.

Platinum adds:
Heated second row seats
Heated steering wheel
360 Birds eye camera
Rain sensing windshield wipers
Panoramic moonroof (optional on limited)
Safety connect
Puddle lamps project “Highlander”
 

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ChairborneRanger
2013 Toyota Venza
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10 Posts
Thanks for reminding me about the puddle lamps. 360 camera and rain sensing wipers. I really do want all of those items except don't care about the 'Safety Connect' which seems to be the thing conflicting with the proper functioning of the Nav/voice features. My dealer told me they checked the two Limited Platinum models on their lot and they are afflicted with the same problem (unknown to them until I told them about it). Appreciate everyone's feedback.
 

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Toyota should definitely prioritize a quick fix of course; no excuse.

But I'm still surprised people actually use the built in Nav versus Google Maps or the like that has much better directions and redirection around delays. Is the driver to use built in Nav around the big screen and historic lack of support for Android Auto and Car Play?

Sent from my ONEPLUS A6013 using Tapatalk
 

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ChairborneRanger
2013 Toyota Venza
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10 Posts
Well, I'm an older and 'old school' guy and like having the built in system. I understand how Android Auto and Apple Car Play work (not available on the HL) and it's pretty impressive- but I live in a rural area and there are many places where you have no cell signal and 4G LTE connectivity is a fantasy...no maps then unless you downloaded before your trip. The GPS function still works on the phone from satellite feed but the dedicated navigation system has the map database already onboard. I've made the mistake with rentals a couple times going with my phone and not bothering to use my little Garmin unit and have had Google Maps fail me. Same goes with having a CD player, I like physical media and don't trust "the cloud" and yes, Netflix mails me DVD's still in the little red envelopes :)
 

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2019 Highlander voice in guidance or navigation

While I see the info on the workaround has been shared and discussed here already, the attached may be helpful (I know on our end it took time to for everyone to find wording to clearly communicate the issue with the muted navigation system).

As others have mentioned, please do keep reaching out. I was just advised that the level of noise is sending a clear message that this is seen as only temporary workaround and Toyota needs develop a permanent fix. The timing of this permanent fix is still TBD.

Like you, I'm looking forward to a permanent fix soon!
Thank you for the Tech Tip document. I have a 2019 Highlander Limited Platinum purchased in late Jan 2019 with the same muted voice issue in guidance and navigation. I have also confirmed that the Driver Easy Speak feature is affected by this issue in my car. I have confirmed that both issues are consistently resolved in my car by using the process outlined in the Tech Tip document and provided by others posting in this thread.

I have contacted Toyota USA customer service and have a case number established. The customer service representative that called me said that they had no record of this issue from other owners which obviously surprised me given the number of owners in this thread that have contacted Toyota. I questioned the representative multiple times but no joy. She recommended that I take the car to the Toyota dealer to diagnose the issue. I have an appointment tomorrow with a Toyota dealer in RALEIGH NC and will provide the Tech Tip document and will report back the results from the dealer service appointment.
 

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She recommended that I take the car to the Toyota dealer to diagnose the issue.

This was my experience as well.

The dealership was unable to diagnose and reached out to the Regional Field Technical Specialist who helped diagnose and formally requested a fix. It would probably be helpful for your dealer to log an event in Toyota's system and also reach out to their own regional folks too so that Toyota gets the feedback and request for solution.
 

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After several trips to the service department the service manager told me it was a systemic problem with the platinum and no fix in the immediate future. As this was unexceptable to us we went through the hoops to get the case number. We also went one further and filled out the paperwork for the lemon law in hopes to get there attention. Said it would take 30 to 45 days for a response. We'll see!
 

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Thanks for reminding me about the puddle lamps. 360 camera and rain sensing wipers. I really do want all of those items except don't care about the 'Safety Connect' which seems to be the thing conflicting with the proper functioning of the Nav/voice features. My dealer told me they checked the two Limited Platinum models on their lot and they are afflicted with the same problem (unknown to them until I told them about it). Appreciate everyone's feedback.
I would seriously consider a fully loaded regular Limited not sure about where you live; the heated rear seats and steering are nice.
After living with the Platinum most of the added features beyond what the limited has I could do without and turns out I'm doing without and not by choice (humor).
I'd ask the dealer that had the two Platinum models to allow you take the nicest regular limited they have for an extended test for an hour or so to see if you can accept the differences.
I'm sure they would understand why you would want to do so (if not crumble it up for them).

Frankly what puts the highlander at the top of the heap in its class are the characteristics that are NOT only available on the Platinum.
Stated it many times, if I had it to do all over again... I wish I'd gone with the regular limited, just as nice with no rump ache.
 

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I would seriously consider a fully loaded regular Limited not sure about where you live; the heated rear seats and steering are nice.
After living with the Platinum most of the added features beyond what the limited has I could do without and turns out I'm doing without and not by choice (humor).
I'd ask the dealer that had the two Platinum models to allow you take the nicest regular limited they have for an extended test for an hour or so to see if you can accept the differences.
I'm sure they would understand why you would want to do so (if not crumble it up for them).

Frankly what puts the highlander at the top of the heap in its class are the characteristics that are NOT only available on the Platinum.
Stated it many times, if I had it to do all over again... I wish I'd gone with the regular limited, just as nice with no rump ache.
I love having the 360 camera. I use the backup/aerial view to see how close to the curb I am. Also, when pulling in somewhere it’s great being able to push the button to the drivers left to activate the cameras and see where my front end is at.
 

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ChairborneRanger
2013 Toyota Venza
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10 Posts
Yes, I like the 360 degree camera too. I want all of the extra goodies that the Platinum package offers so prefer not to "settle" for a regular Limited or even lesser equipped XLE just because Toyota can't resolve this problem in the immediate future. I want to thank everyone for their feedback and advice but I've reluctantly decided to go with a new Mazda CX-9 Grand Touring. Their tech seems to work fine and the wheels aren't plastic clad, hope the turbo 4 cylinder doesn't disappoint. Signing off.
 

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Adding my 2019 PL to the list here. Wanted to thank everyone who posted their info here. Got my case #. Will be sending my Highlander into the dealer in a few days. Of course no one has heard about this issue. Even corporate # gave me flack when I called about it. Something needs to be happen with this issue. We didn’t pay top dollar to not have this work at all.
 

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19 Highlander Lim Pl
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Just wondering

Hi everyone, we also recently purchased the 2019 Limited Platinum Highlander and discovered after purchase about the voice issue...just wondering if cancelling the SOS system will make a difference? I don't plan to keep it past the "free" period, but didn't know if it was cancelled now if it would make a difference on the voice.

I am like most in that I am unsure how much of a priority our issue is with the new 2020 looming on the horizon.
 

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What happened to "Principle & Integrity."

Thank you for the Tech Tip document. I have a 2019 Highlander Limited Platinum purchased in late Jan 2019 with the same muted voice issue in guidance and navigation. I have also confirmed that the Driver Easy Speak feature is affected by this issue in my car. I have confirmed that both issues are consistently resolved in my car by using the process outlined in the Tech Tip document and provided by others posting in this thread.

I have contacted Toyota USA customer service and have a case number established. The customer service representative that called me said that they had no record of this issue from other owners which obviously surprised me given the number of owners in this thread that have contacted Toyota. I questioned the representative multiple times but no joy. She recommended that I take the car to the Toyota dealer to diagnose the issue. I have an appointment tomorrow with a Toyota dealer in RALEIGH NC and will provide the Tech Tip document and will report back the results from the dealer service appointment.
I called the my local dealer in November 2018 with the problem and they said "first we heard about this" and a few days later called Toyota customer service and was told there was NO RECORD OF THIS ISSUE. I then sent copies of the forum where customers had already complained to Toyota and called customer service back stating that was not the case. It is now quite apparent that Toyota was aware of the problem and did not disclose this to customers. This is the defining factor that insures we will never purchase another Toyota in the future. They have handled this in a bad or unprofessional manner and I even asked customer service why they weren't informing potential customers prior to purchase. I asked the local dealer if we could return the vehicle within two weeks of purchase and they said no. I now think that the salesman who sold us the Highlander may have been aware of the situation as I recall that when test driving, we told him we couldn't hear the driver easy speak and he tried to tell me he could hear it and wondered why I couldn't. Any manufacturer can have problems and this is not my complaint but rather how this situation has been handled.
 

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19 Highlander Hybrid
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Voice problem solved

I have owned a 2019 Highlander Hybrid Platinum since November 1, 2018 and had the voice guidance and voice prompt issue since day one. I discovered the workaround myself by accident on day two while I was trying to figure out what was going on. At the 5000 mile service the dealer was perplexed and could not fix. I, too, considered the workaround unacceptable but had to live with it.

Just had my 10K service today (yes we’re piling on the miles: AAA hockey-playing grandson). I was told the voice problem is now a known issue and a software update was performed by the dealer. The problem appears to be resolved. I am not sure if this is a dealer-only software update or one available through the Setup screen - I forgot to ask.

I hope the fix sticks!
 
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