2008 Highlander Ltd
2021 RAV4 Prime XSE
That 11 hours is a crazy spec, that's for sure...Having mine done Wednesday and the Toyota dealer (that actually has a competent, experienced crew) says that if I drop off at 7:30am, they'll be done by 1-2pm. So obviously, even if they charge back 9-11 hours to Toyota, they must be doing it in 3-4 hours real time...Bottom line - This shouldn't be happening - the soonest I've ever replaced a water pump previously was on a 1995 Mazda Millenia at 81,000 miles...I've never had a Honda/Acura pump go bad, regardless of mileage...Good thing it's covered or there would be hell to pay at Toyota.Here is the official scoop: Toyota TIS says flat out the engine needs to come out at the tune of 11 hours. Even Toyota corporate follows this declaration. At 74k they were willing to pay half of the repair which was quoted at $1300 from 3 different dealers. I was not about to pay even $650 to replace a water pump that I got in town for $50 brand new. I did the job on my '08 Limited Highlander 2GRFE V6 in less than half the time Toyota quoted (around 4hours). Knowing how to tackle it now I am sure I could even save more time if I had to do it again. It was actually fairly easy just time consuming since there are 16 bolts on the water pump alone AFTER you get to it.
Obviously I should never have had to replace the water pump at 74k. Mine wasnt even leaking, the bearing was totally shot and was screaming. Toyota stepped up a little and agreed to pay for half after the warranty was up. Regardless, the time they quote is completely WRONG and you will still overpay even if Toyota covers half. FYI, Toyota will ONLY reimburse if you get it done at the dealer under their time estimates.
None of this has anything to do with maintenance. It was a bad bearing, just like the one in my front wheel.