Thank you for responding. It turns both ways. You can feel it either lock or unlock turning it left. One of my grandblessins kept slinging my keys & fob on my lanyard. Fob was old, it broke off & only God knows where that thing is now! Thanks again!This is probably not your problem but I'll relate a similar experience. The physical key was so worn on the HL I purchased that it would not unlock the hatch. It would lock it but not unlock it when turned. At first, I thought the lock was broken. Had to unlock with the key fob to open the hatch door until I got a new key made from the spare. I'm sure others will be along with more likely ideas soon.