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2021 Highlander Plat
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Discussion Starter #1
I’m coming up to my 5,000-mile first oil change. I have several Toyota dealers in my area (southern California) and I need to choose one that I’ll be using for all of my service and warrantee needs. I’m wondering how you all have chosen a Toyota dealership to meet these needs.

This is my first Toyota in a long time which is why I’m not familiar with the dealerships in my area.

Thanks for any advice you can offer.
 

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I'm in the same situation. I am going to use the one closest I think, but have been warned about them trying to up-sell you on items you really don't need. Be interesting to see what others think.
 

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I would take ti to the dealership that sold you the car AND THEN TREAT IT LIKE THEY ARE MORONS UNTIL YOU SATISFY YOURSELF THAT THEY ARE NOT.
This ASSumes they are not far from you, if so then chose the one that is most convenient and they have good customer reviews.
Understand that the warranty does NOT require you to take it to Toyota to maintain the warranty, just be able to prove you have had the maintenance done.
 

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I would take ti to the dealership that sold you the car AND THEN TREAT IT LIKE THEY ARE MORONS UNTIL YOU SATISFY YOURSELF THAT THEY ARE NOT.
This ASSumes they are not far from you, if so then chose the one that is most convenient and they have good customer reviews.
Understand that the warranty does NOT require you to take it to Toyota to maintain the warranty, just be able to prove you have had the maintenance done.
You have to take it to the Toyota dealer (at least in the US) for the first 2 years/25K miles to get free service though.
 

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Dealership upselling kept me in business without advertising. It finally got to the point where they had no techs to work on cars as old as our customers. Ten years ago when I was reviving a 1971 Honda CB350 the guy at the dealership didn't even know what "points" were for the bike. Try getting a set for a 37 Ford which uses two points, one to open and the other to close the dwell.
How to set the idle speed in a 37 Ford (350 RPM), put it in 3rd gear then let it idle down the road at 7 MPH and you have it right.
 

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The wife's Rogue gets free oil changes (5k) free state inspections and lifetime warranty on powertrain parts and labor which is very significant when you consider the reliability of JATCO CVTs.
 

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...but have been warned about them trying to up-sell you on items you really don't need.
That's pretty universal for all dealerships.

Just about every new vehicle I've bought in the last 20+ years came with a 'dealer' recommended service schedule that had more in it than the manufacturer's 'extreme' (or whatever they choose to call it) service schedule. Essentially they were recommending you get twice as much done, twice as often, as the manufacturer service schedule.
 

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I have 2 years free maintenance from my dealership. At 5,000 miles, they will only do a tire rotation and oil change at 10,000. Of course I could pay out of pocket.
 

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If you canþwant to DIY, it would be far more convenient to rotate tires and change the oil yourself. You'll be guaranteed to NOT over torque the lug nuts anymore cross thread them as well.

2 oil changes and 4 tire rotations is NOTHING to get excited about.
 

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I wrench, therefore I am!
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2 oil changes and 4 tire rotations is NOTHING to get excited about.
You are overlooking the invaluable floor mat check! And the time to sit in the waiting area and reflect on...whatever. Two to three hours of bliss. Right?
 

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2021 Highlander Platinum, Blueprint, 2013 Highlander
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It never ceases to amaze me what we do to get "free" stuff, after paying $50K. I think it comes in our DNA.
 

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The first service doesn't even include the oil change in the official maintenance schedule.

Service #1 - 5000 miles/8000km

  • Check installation of driver's floor mat.
  • Reset Maintenance Reminder Light or system.
  • Inspect all lights and horn for proper operation.
  • Inspect wiper blades, linkage and washers for proper operation. 1
  • Inspect and adjust level - engine oil, brake fluid, engine/inverter coolant, power steering fluid and washer fluid.
  • Remove & inspect engine air filter. 2
  • Remove & inspect cabin air filter. 3
  • Check and record tire tread depth. Examine tires for damage and uneven wear.
  • Remove wheels & visually inspect brake pads, calipers, rotors, brake lines and hoses.
  • Rotate tires (applicable to same size wheels, front & rear) or alternatively perform seasonal tire change-over. 4
  • Record inspection results, measurements and component condition on inspection form and/or repair order.

You can do all of the above yourself, skip the tire rotation this time and do it with Service #2 at around 10K miles, which includes the oil change.

If you're able-bodied and have a place to do it, just DIY like many do. When you're paying for service you're paying for convenience and not quality of work. The best mechanic for your car is the person that cares about it the most.
 

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I wrench, therefore I am!
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It never ceases to amaze me what we do to get "free" stuff, after paying $50K. I think it comes in our DNA.
Just because I may have spent $50k on something doesn't make me indifferent to the value of a $50 bill. For many people, that new car payment makes them need to be aware of smaller expenditures.

People who have money often choose not to waste money. That's why they have money (present tense) rather than having had money (at some time in the past).
 
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I’ve actually used my local dealer for every service on my 2016 Highlander and will do the same on my 2021 Hybrid Highlander. I bought both from them at what I felt was a reasonable price and they have always treated me right on services. I realize this might not be the norm. I had a warranty issue after warranty expired on my 2016 that somehow was covered by warranty, minor trim issue.


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I thought I saw somewhere (but of course can't find it now) that an oil change should be included in Service 1 if you make "frequent short trips in cold temperature" or words to that effect. That's basically the only kind of driving I've done in the past six months. Will the dealer include the oil in a "free" Service #1 in this case? Or just try to get out of it due to the checklist that @lightfreak quoted above that omits it?
 

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I wrench, therefore I am!
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I’ve actually used my local dealer for every service on my 2016 Highlander and will do the same on my 2021 Hybrid Highlander. I bought both from them at what I felt was a reasonable price and they have always treated me right on services. I realize this might not be the norm. I had a warranty issue after warranty expired on my 2016 that somehow was covered by warranty, minor trim issue.
If you are happy with the service and value you receive, I am happy for you!
 

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I wrench, therefore I am!
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I thought I saw somewhere (but of course can't find it now) that an oil change should be included in Service 1 if you make "frequent short trips in cold temperature" or words to that effect. That's basically the only kind of driving I've done in the past six months. Will the dealer include the oil in a "free" Service #1 in this case? Or just try to get out of it due to the checklist that @lightfreak quoted above that omits it?
This is how Toyota describes he plan. Note insertion of the word "normal".
ToyotaCare, a maintenance plan that covers normal factory scheduled service for 2 years or 25,000 miles,

So, it should be included in the service, but not on Toyota's dime. Will the dealer eat the cost? Bet you a bottle against a twelve pack they don't.
 

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The first service doesn't even include the oil change in the official maintenance schedule.

Service #1 - 5000 miles/8000km

  • Check installation of driver's floor mat.
  • Reset Maintenance Reminder Light or system.
  • Inspect all lights and horn for proper operation.
  • Inspect wiper blades, linkage and washers for proper operation. 1
  • Inspect and adjust level - engine oil, brake fluid, engine/inverter coolant, power steering fluid and washer fluid.
  • Remove & inspect engine air filter. 2
  • Remove & inspect cabin air filter. 3
  • Check and record tire tread depth. Examine tires for damage and uneven wear.
  • Remove wheels & visually inspect brake pads, calipers, rotors, brake lines and hoses.
  • Rotate tires (applicable to same size wheels, front & rear) or alternatively perform seasonal tire change-over. 4
  • Record inspection results, measurements and component condition on inspection form and/or repair order.

You can do all of the above yourself, skip the tire rotation this time and do it with Service #2 at around 10K miles, which includes the oil change.

If you're able-bodied and have a place to do it, just DIY like many do. When you're paying for service you're paying for convenience and not quality of work. The best mechanic for your car is the person that cares about it the most.
The most useless verbs (inspect, check, etc.) to be charged for.
 

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2021 Highlander Plat
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Discussion Starter #19
I would take ti to the dealership that sold you the car... This ASSumes they are not far from you,
Unfortunately, they are (a bit far that is).


The first service doesn't even include the oil change in the official maintenance schedule.
The best mechanic for your car is the person that cares about it the most.
Thanks for the heads-up. I probably should do the oil change myself.

I still have to find a dealer for the next scheduled service though...
 

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I thought I saw somewhere (but of course can't find it now) that an oil change should be included in Service 1 if you make "frequent short trips in cold temperature" or words to that effect. That's basically the only kind of driving I've done in the past six months. Will the dealer include the oil in a "free" Service #1 in this case? Or just try to get out of it due to the checklist that @lightfreak quoted above that omits it?
It does not include an oil change and for us here in Canada, if you don’t have a prepaid maintenance plan, you pay for it. I opted to have an oil change at service 1 and they only essentially charged me for that. Might as well pay and have something done instead of nothing at all.
 
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