I just wanted to share this with the forum. I had a "good" customer who owns three toyota's. In fact, he actually swithched from another dealer to ours because he didn't like they way he was getting treated at that one. Now, he had work done here over a year and a half ago, out of warranty, and the same problem occurred. Now, we could have told him sorry, in fact, that was what I initially said. I directed him to our service manager who has more options to work with than I do. Well, he didn't return his phone call right away, other customers and such and I got him back. As I looked further into it, I discovered that he and his wife bought one car from us and serviced all three with us.
Long story short here, as I looked into it, and yes he was out of warranty and I could have left it at that, we here at the Dealer, on my suggeston, have decided to just take care of it in house.
With that being said, if it that customer only had one Toyota, and never brought it here, bought the part somewhere else and had someone else install it, chances are I would have just sent him on his way.
Now, its not that they kissed our A*#, in fact the opposite, it is us, as the Dealer, who should be kissing you, the customers A#*. I appreciate each and everyone who patronizes my store. With that being said, I know that some of you in here are anit Dealer, and probably with good reason. Some of you may have even had good experience at the Dealer. All I can say is that not everyone at a Dealer, and Every Dealer are the same. There are genuinely good people at most Dealers. You all can look at some of my posts and see that I have offered a lot of information on here without no expectations. Some have taken advantage at the discounts that I offer. What is most important is that I am believe in building relationships, whether on here or in person, or on the phone. If anyone on my staff did anything less, they wouldn't be on my staff, PERIOD.
I am truly sorry, on behalf of all the good and decent people at Dealerships worldwide, that any of you have had a terrible experience at the Dealer.