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2014 Camry SE
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Discussion Starter #1
Greetings -

I am having problems with the white paint on my 2014 Camry SE and am here to research and perhaps gain insight on the problem.

Over the last few years, the exterior paint(Super White) has been getting progressively dull. I believe the paint has completely lost the clear coat and is wearing away. I do not use harsh or abrasive cleaners on my car and the clear coat on my other vehicles is fine. I had considered getting it repainted then received a mailed notice from Toyota of a potential paint issue affecting my model/paint. It stated that Toyota is aware of a bonding problem with the paint and a resolution is forthcoming. I am glad I held back on getting it painted for now. If it is a paint chemistry problem, that could mean that anything applied might not last due to the underlying substrate failing. Does that mean the paint needs to be removed down to the primer first??

I contacted the Toyota Customer Experience Center and was provided a case #. I also visited the dealer that sold me the Camry. Neither could provide further details other than to just wait.

In searching the web, I've come across similar paint issues with other Toyota/Lexus models but not their remedy.

Wondering if this is a common problem with '14 White Camrys and what more can/has been done.


Thanks
 

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2014 Camry SE
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Discussion Starter #2
My apologies - just noticed I posted above in the wrong Forum. Appreciate Admin moving to correct forum.

Thanks
 

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I have never heard of any Toyota paint problems so doubt it it's from the factory. Not sure if you bought the car used, the factory warranty is done and you are probably on your own.
Having said that, first of all please make sure the car has not been in an accident hence the paint issues. First of all, get a CarFax on the car by going to carfax.com and enter your vin number. It would cost you around $20 but will tell you if any accidents or not
Second, not all accidents show up on carfax. The best way is to go find a body shop that has a paint meter and get the paint thickness checked on your car. Normally the factory paint is 4-5 mm thick and any thing thicker means the car has had paint work and in that case you can take it up with the selling dealer for not revealing the accident/paint work to you at the time of the sale.
Yes the dang dealers ALWAYS know if the car has had paint work or not, one this is all they do day in and day out and they always have the paint meters.
what's your location?
Hope this helps.
 

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2014 VW Passat Tsi SEL
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912 Posts
My '14 SE in super white did the same thing, but primarily on the front and rear bumper covers.
I bought it brand new so no accidents. Over 2-3 years the front and rear covers looked as you described, very dull and would not polish out.
I also had a tremendous amount of pitting and chipping on the front bumper, the worse I've had in any car, ever.
I kept the car 5 years and put almost 75k miles on it and considered repainting the covers but found a buyer who didn't care.

The car I replaced it with had 23k miles on it and now has almost 50k with very minimal chipping, driving the same route daily.

Good luck.
 

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2006 Toyota Camry
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521 Posts
I think your best course of action is to wait for a response from Toyota. They sent you a letter acknowledging there is a problem and opened up a case number. It could be a paint issue, it could be a limited run that didn't go through the proper sequence of paints; maybe the correct amount of clear coat was not applied. Who knows? Luckily it looks like they are trying to find a solution.

I would make sure there is a good coat of wax on the car. And contact Toyota every few weeks asking if there has been any resolution.
 

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2013 LE
2013 Camry LE
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245 Posts
I got that same letter and it specifically stated that plastic parts were not covered by this Super White paint issue. My car lives in a garage so it's not exhibiting the symptoms described. But there is no time limit so I filed it with my other Camry paperwork. I do keep it waxed so we'll wait and see.
 

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i think toyota super white does not have a clear coat and a single stage paint. i had super white on an older rav4. i would wash and wax more often.
 

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Our '13 Camry is getting out of Toyota dealer's bodyshop tomorrow. It is "Super White". They warrantied the paint and repainted quarter panels where it was peeling down to primer on trunk edges. Sounds like you need to go back to your dealer body shop or change dealers. The HOME Office knows about this issue and have even assigned certain manager team to oversee the repairs. They even authorized a Rav4 for our use while repairs are made, over a week long. Of course everyone has unique situation.
 

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2014 Camry SE
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Discussion Starter #9
Poppy, let us know how it works out. The notice I received(attached) indicates that Toyota will repair only affected metal panels. My initial concern is receiving back a patchwork paint job.

An update on my case...
Last month, I called Toyota Cust Support to get an update. CSR said repair was approved and that I am to bring the car to a dealer. I told CSR that they had advised the same on a previous call and I wasted my time with a service dept that didn't know anything about a paint repair. CSR called the service dept and we had a 3-way conversation with a service rep. who said "Understood. Bring it in".

With the holidays, I wasn't able to call the dealership until Dec 30th. Scheduling Rep offered a next day(New Year's Eve) afternoon appt. I asked if they would be closing early. she said No. So next day I get a cryptic unprofessional one-line email message from the service dept which I translated to mean "We are closing early. Don't bother to make your appointment. Come back after New Year." Unbelievable. I was able to get the car in there a few days later. I spoke to the Service Manager this time. He said he doesn't have a resolution for me. Another amazing waste of time. To top it off, I found it was the Service Manager that sent that cryptic message.

So I reached out once again to Cust Support to find the disconnect. They surmised that the service dept did not bother to look up my VIN. There is no paint campaign linked to a model. Approvals are tied to VIN. I won't be going back to that dealer. They dropped the ball in multiple areas. I was so frustrated I thought of outing them here.

So if you find yourself heading down the same path as I, tell Service to search your VIN.
 

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I think our car received a top notch paint repair. The body shop repainted both quarterpanels and even replaced the windshield when it cracked during reinstall.
 

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2007 Camry SE
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I've got a 2015 in Blizzard Pearl. I got the same letter a few months ago and have since called customer support who gave me a case number but have not been told that a repair has been approved. Has anyone that gotten the repair just gotten a letter in the mail, or did you have to call in?
 

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2014 Camry SE
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Discussion Starter #12
The letter I attached a couple of days ago was the 2nd letter received. First letter acknowledged a problem with resolution TBD. Second letter was notice that a resolution was available.

FYI- I took car to another dealer and they denied my claim. The way it was explained to me was that they are repairing ONLY situations where the paint has sloughed off completely to where primer or bare metal is visible. Although visibly bare of any clear coat, my paint is not at that point.

May need to consider alternate course of action.
 

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We contacted the dealer since we didn't receive a followup letter about paint recall. They put us in contact with body shop mgr and he got approval on same day as his inspection and submittal of quote to warranty office.
 

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2015 Camry SE
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88 Posts
I know at my work we have a fleet of white cars including a bunch of Camry Hybrids. These prev gen (2009-2011 mostly) but I noticed the same "dull" paint. Just rubbing your hand across the car you can feel that it is almost rough feeling and not smooth like you normally feel on clear coat. Nobody really washes these cars or cares for them cosmetically so I figured it was a result of that.
 
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