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Resident Nutcase
'08 Highlander Limtd
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Discussion Starter #1
In an effort to limit number of threads on entune issues, and make it easier to read about posts, we're creating this thread. The idea is to have a single place to find everything.

With that in mind, here are all the other previous threads on entune.

Freezing
http://www.toyotanation.com/forum/333-3rd-generation-2014/1270761-2016-highlander-le-audio-touch-screen-freeze.html

Rebooting
http://www.toyotanation.com/forum/333-3rd-generation-2014/873962-entune-nav-radio-rebooting-s-own.html

Settings Reset
http://www.toyotanation.com/forum/333-3rd-generation-2014/731394-audio-sound-setting-problems.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1218778-audio-setting-resetting-fixed-me-least.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/945474-infotainment-system-crashing-other-issues.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1132129-entune-software-updated-my-2014-highlander.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1102193-nav-system-radio-resetting-rebooting-itself.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/890249-radio-setting-resetting.html

Software Version/Updating
http://www.toyotanation.com/forum/333-3rd-generation-2014/1186849-entune-update.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1117826-software-updated-latest.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1098913-anyone-updates-their-highlander-software.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1065882-new-entune-update.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/818825-entune-software-version-location.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1000802-radio-firmware-upgrade-01026-pionr-14a.html

Text Messages
http://www.toyotanation.com/forum/333-3rd-generation-2014/1261217-slow-text-messages-over-bluetooth.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/955649-entune-text-messages-don-t-show-up.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1099905-receiving-text-messages-via-bluetooth-phone.html

Misc
http://www.toyotanation.com/forum/333-3rd-generation-2014/1206338-entune-iheart.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1185090-entune-bluetooth-disconnects.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/770034-usb-mp3-issues-cool-tip-reading.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1157121-lost-information-button-nav.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1094001-toyota-2015-highlander-limited-platinum-usb-questions-issues.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1076793-14-xle-infotainment-system-main-display-blank-portions-thereof-after-boot.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/1046873-no-bluetooth-connectivity.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/955593-entune-bugs-design-issues.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/920346-my-advanced-voice-recognition-seems-have-hearing-problem.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/909890-contacts-phone-will-not-update.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/730930-connection-error-iphone-5-usb-music.html
http://www.toyotanation.com/forum/333-3rd-generation-2014/824498-question-syncing-phone-contacts-etc-entune-video-attached.html


At this point, we'll merge new threads on entune issues here and this thread will be stuck in the stickies at the top of the forum.

Thanks!
 

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Entune issues

Just got a 2016 LE Plus and I couldn't be happier. Only issue I seem to be having is the entune system (touch screen/steering controls) are unresponsive in the cold weather for about 10 min until the car has warmed up. Then, once the car has warmed up, the sations jump around and change themselves as if possessed. Even my presets will change on their own. I brought it back to the dealership and of course they couldn't duplicate the issue. Although they did say I was the third person to have the same issue. Anyone else living in the north east (or anywhere else) experiencing the same issue??
 

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Just got a 2016 LE Plus and I couldn't be happier. Only issue I seem to be having is the entune system (touch screen/steering controls) are unresponsive in the cold weather for about 10 min until the car has warmed up. Then, once the car has warmed up, the sations jump around and change themselves as if possessed. Even my presets will change on their own. I brought it back to the dealership and of course they couldn't duplicate the issue. Although they did say I was the third person to have the same issue. Anyone else living in the north east (or anywhere else) experiencing the same issue??
Hi there, you and I had the same issue. My dealer has had my HL now for four days, and Toyota finally told them to replace the radio (head unit). So now they will have it for another few days. So if yours is still having this issue, I'd take it in. Will report back afterwards to let y'all know if this fixed it.
 

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Just got a 2016 LE Plus and I couldn't be happier. Only issue I seem to be having is the entune system (touch screen/steering controls) are unresponsive in the cold weather for about 10 min until the car has warmed up. Then, once the car has warmed up, the sations jump around and change themselves as if possessed. Even my presets will change on their own. I brought it back to the dealership and of course they couldn't duplicate the issue. Although they did say I was the third person to have the same issue. Anyone else living in the north east (or anywhere else) experiencing the same issue??
I have the same issue in cold morning. Dealer claims not repro. As the wether gets warmer, the problem is gone. But I am sure it will come back next winter. Not impressed by toyota quality.
 

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New Highlander AWD owner
16 Highlander 07 Cam
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5 Posts
This is exactly my problem with the radio/video screen and side buttons, even steering wheel buttons, except the Volume is the only thing that will work until the screen decides that it is finally warm enough in the car to "wake up". It is unpredictable what it will do when it wakes up. It always peeps at least once, sometimes several times with a couple minutes in between, sometimes starts a local station scan, usually changes the station to the one at the bottom of the list, and sometimes even changes which station is at the bottom of the list. It is quite aggravating since it can take 10 to 15 minutes morning and night since it is cold here in Michigan. This has been happening since we got it on Dec 24. Is there a software update or do you really have to get a whole new radio? The dealer blew me off since he couldn't "see" it. I usually drive alone, but I will get a passenger to video this "gremlin" soon for proof.
 

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I have exactly the same problem with my new 2016 Highlander. I attributed it to cold weather. But, my Highlander sits in the garage where it's 50-55 degrees and I still have the frozen screen and controls for 5 - 10 minutes every morning.
Has anybody gotten a solution from Toyota?
Thanks
 

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Mine works when the temperature gets above 55. However, last weekend, when it dropped below 50, the problem comes back. Toyota dealer is terrible in Bellevue WA. They don't want to investigate at all. I guess next Winter toyota will get sufficient number of reports. I will definite ask for a new radio.
 

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New Highlander AWD owner
16 Highlander 07 Cam
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5 Posts
An update. I did get a new radio head unit put in my car by the dealer after taking a video of how the radio acted while it was frozen and then what it did when it "woke up". I think it is OK now, but it has been much warmer lately.
 

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New 2016 Highlander owner
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Traffic data outside of HD range

I note that the owners manual that Traffic data can be received via HD or Entune App Suite (using your phone/data plan). In my area I have but one HD station in range and it appears that it does not stream any traffic data. Does that make traffic information completely unavailable to me, even through the App/phone connection? I get a "No data available. Please try again later.". I do have the "Enable Data Download via HD & Mobile Phone" option selected.
Does anyone have any experience getting traffic data through the App suite?

I have a 2016 Highlander Limited with the "Entune Audio Premium incl. App Suite and JBL"

[EDIT: I should have mentioned, that I have successfully connected my phone and can send/receive phone calls and texts and have streamed both Pandora and iHeart radio]
 

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2014 Highlander LE
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LOL....Imagine, dealers start prolonging a swap until weather is warmer..What a drag.
Btw, it gets pretty cold here at night (35-55easily) and I don't remember this happening when I had the stock unit.
Weird that the cold can cause this.
 

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'16 Highlander LTD
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'16 Highlander LTD
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We took delivery in late Feb of a HL with a build date of Feb 12th 2016, and in the past 9-10 days the Entune head unit has rebooted twice. Has anyone had this problem and have had it fixed?
After about 2-3 weeks of no reboots, the head unit has rebooted 3 times in the past 2 days.
 

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2015 Highlander AWD
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Our 2015 Highlander Limited started the rebooting behavior last week.We took it in to the dealer and they ordered a new radio.Got it back from the dealership and looked to see what's different.The HARD No. went from 86100-OE260 to -OE261 and the Audio went from 0101D1 to D4.The Invoice shows INSTALL HEADUNIT ,CAUSE: INSTALLED RADIO SOP SPECIAL ORDER PARTS WERE ORDERED FOR THIS VEHICLE 346 WT93. CLAIM TYPE: WT93. The service took about 90 minutes and was covered under warranty.
 

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My '14 Highlander started the freeze/reboot problem in early March '16. After doing some online research I learned that a new update was due to be released at the end of March. I brought it in to the dealer in early April for the update and it hasn't happened since. They had me in and out in under 45 minutes.
 

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some update. my 2016 LE+ is getting worse. The touch screen freeze even in warmer (60 F) weather. Take it to dealer next week.
 

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'16 Highlander LTD
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518 Posts
Our head unit had a major hiccup last week on a vacation. The unit lost all my saved destinations and even lost it's "home" setting. Anybody else have this problem when playing mp3's off a USB stick?
 

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I had the exact problem with my '15 XLE this morning. Entune/Navigation/Radio functions were frozen. I drove around and it's rebooting on it's own. I recorded it when it was happening. I will bring it to my dealer tomorrow during the oil change appointment. I don't even see if this is a TSB. But I've read that it's an easy and quick fix.
 
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