You only get to speak with a ''Service Advisor'' who couldn't tell an intake valve from a Woodruff key.
I've had more bad experiences at dealerships than Indy shops.
Exhaust manifolds installed sans gaskets, missing exhaust hardware when vehicle returned. When I redid my oil pan gasket on my Celica, I found a gouge on the bottom of the engine block where the pan mates (mechanic couldn't be bothered getting a mallet to break pan loose?
You better check behind your tech after your work is completed, to what extent you can. Over the past 4-5 years years I have caught them not rotating the tires (free tire rotation) three times, and on one occassion they didn't do any of the required work that I paid for (didn't change cabin filter or air filter, didn't rotate tires, and 99% didn't change the oil). I only do warranty work there now.Is it me or does anyone get nerves when you have work done at a dealership,
and they take your ride behind close doors???
What ever happen to the days when you could talk to the mechanic after working on your ride?