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Discussion Starter · #1 ·
Hi everyone,

did someone had problem with water leak under the front driver floor mat ? I have a 2020 LE (that is a REAL lemon, I'm now at the 8 major issue since January 2021!!!!) and it have a lot of water under the floor mat of the driver side. It'a a LE so, no gimmick, no sunroof, moonroof or anything that usually leak. Also, its the original Windshield, again, so not suppose to have problem there too.

So someone had this issue (or any water leak) ?

Thank you !

Eric
 

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Discussion Starter · #2 ·
Hi everyone,

did someone had problem with water leak under the front driver floor mat ? I have a 2020 Hybrid LE (that is a REAL lemon, I'm now at the 8 major issue since January 2021!!!!) and it have a lot of water under the floor mat of the driver side. It'a a LE so, no gimmick, no sunroof, moonroof or anything that usually leak. Also, its the original Windshield, again, so not suppose to have problem there too.

So someone had this issue (or any water leak) ?

Thank you !

Eric
 

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It could be coming from anywhere, they are the hardest things to fix....

I must warn you of the dangers of mold growth, in the Insurance industry, we no longer laugh at those sorts of claims, I have totaled cars over water leaks, including a Porsche Panemara

Water is finding the lowest point, where it came from requires tearing out a lot of the interior and looking for tell tale signs of water. A friend with a Suburu was not taken seriously by a dealer, I dent him to a second one I knew was more thorough, they had the car three weeks. The leak was thru one of the roof rack mounts, they ended up replacing a lot of parts, and my friend lawyered up and got $$$ from Suburu for diminished value.

We are always concerned about water getting into connectors and corroding pins. If an air bag does not fire off because of a corroded connector I don't want to be named in the law suit.

A 2020 car should still be under warranty. Make them fix it !!

If they can not find it by removing the interior trim and looking for the leak with someone running a hose over the car, then they need to bring in a machine that fills the car with a non toxic "smoke" and then they run a sensor around until they cat a hit that the chemical is leaking out .

All it takes is one seam that was not sealed properly on the assembly line to cause your problem.
 

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Discussion Starter · #4 ·
It could be coming from anywhere, they are the hardest things to fix....

I must warn you of the dangers of mold growth, in the Insurance industry, we no longer laugh at those sorts of claims, I have totaled cars over water leaks, including a Porsche Panemara

Water is finding the lowest point, where it came from requires tearing out a lot of the interior and looking for tell tale signs of water. A friend with a Suburu was not taken seriously by a dealer, I dent him to a second one I knew was more thorough, they had the car three weeks. The leak was thru one of the roof rack mounts, they ended up replacing a lot of parts, and my friend lawyered up and got $$$ from Suburu for diminished value.

We are always concerned about water getting into connectors and corroding pins. If an air bag does not fire off because of a corroded connector I don't want to be named in the law suit.

A 2020 car should still be under warranty. Make them fix it !!

If they can not find it by removing the interior trim and looking for the leak with someone running a hose over the car, then they need to bring in a machine that fills the car with a non toxic "smoke" and then they run a sensor around until they cat a hit that the chemical is leaking out .

All it takes is one seam that was not sealed properly on the assembly line to cause your problem.
I have appointment Friday to check the car, but, from what I read everywhere, and like you mentioned, the water leak is the worst thing to fix. I don't want to keep the car anyway, to much problem can arise.

I had the dealer director involved, and they offer me to buy the car back since I had 8 problems in 1 year, this car is a lemon. The problem is they don't have any new car right now, and the waiting list is over 1.5 year for a Hybrid Highlander.
 

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Take the money, get what you paid for it plus taxes and fees, and run

In the US, many states have "lemon laws", your vehicle would be the perfect candidate

Since Toyota is probably the one buying the car back, ask your dealer to talk to Toyota and get you a replacement vehicle by adding it to their allocation

When you talk to the dealer play nice. Tell them you understand they have gone above and beyond to solve your problems and you don't blame them for the fact a lemon made it out of the factory. But be firm and ask them to request that Toyota put a replacement vehicle in their allocation ASAP.

A friend asked me to step into the Lemon Law process on her car, I got all her money back, plus every dime it cost her to own it for 2 years, interest, everything. She got a free car for 2 years.
 

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Discussion Starter · #6 ·
Yeah, I will take the money for sure, in fact they offer me 2000$ more than I paid (before taxes), but, I need a new one, and they don't have any, they just ordered a new one this morning for me. I will try to escalate this with Toyota Canada and see if they can have me a car faster I can't wait 1 year and half for a new car. Anyway, it is a problem from factory, so I wish they will do whatever they can to get me a new one.
 

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Discussion Starter · #7 ·
Yeah, I will take the money for sure, in fact they offer me 2000$ more than I paid (before taxes), but, I need a new one, and they don't have any, they just ordered a new one this morning for me. I will try to escalate this with Toyota Canada and see if they can have me a car faster I can't wait 1 year and half for a new car. Anyway, it is a problem from factory, so I wish they will do whatever they can to get me a new one.
So, long short story. Here is the continuous unending horror storie with Toyota Canada !

I just take my LEMON highlander 2020 hybrid in at the dealer this morning to have the water leak problem fixed, the first thing the service guy say to me :" if the water leak is your fault I will need to pay for the fix" he was SO arrogant, how can say that even before checking de car... what a way to do business with someone who pay 50k for a car that have less than 1 year on the road and have 8 major breakdown on it ! The service guy had say that it's probably my boots this winter, or the condensation (a first time someone try to make my believe this, 2 inch of water on the floor is from the condensing in winter !!!) that create this mess , it had nothing to do with my boot :mad:, interestingly enough the water mess happen after a week of rain. They also try to put the problem on the sunroof (I don't have one, my model is the LE :LOL:, well you know your job man ... learn your model before say anything ) That's total bullshit, I drove the car 2000km this winter and I have a winter carpet that I wipe every time I had water on it.

Anyway, after arguing with him (and talk with the dealer manager) he ended up by saying that they will need to take the entire front appart and keep the car for the week end and next week also ! They need to remove seat, center console, all trim and carpet. What a fu.... mess ! All the car will be lose and will crack and rumble after this ... anyway its another story.

So I just go back to home, and call Toyota Canada, because, let's face it, this situation is totally inacceptable. And they will do absolutely nothing to get me a car faster, nor help me with this problem, they put all the dealer. Toyota QUALITY AND RELIABLITY is now a MYTH, they take a BIG DROP they are nowhere near of what they was before, this company is a joke. I'm currently thinking of bringing this to the local TV, and a bunch of auto reviewer I'm so unhappy with Toyota and the bullshit they said to me lately that I also looking at legal to settle this.

Anyway, if any of you have water leak problem, DON'T LET THEM afraid you with their cost. They MUST legally fix the car. They try to scare customer so much, what a shady business Toyota !

Anyway thank for reading me guys, I will try to keep updated this saga on my really not loved LEMON highlander.
 

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I am sorry that you have been through this long frustrating problems with your new Highlander. I hope you get a replacement soon! I have a 2022 Highlander XLE and since I got it a month ago it drives me crazy with clicking noise coming from the dashboard. Not a big problem as yours, but feeling cheap on a $50k car.

I suggest going with 4runner though, it's not the same driving experience or mileage but at least it's one of those rare cars that are still made in Japan which I believe would have a much better quality control.
 

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Discussion Starter · #9 ·
I am sorry that you have been through this long frustrating problems with your new Highlander. I hope you get a replacement soon! I have a 2022 Highlander XLE and since I got it a month ago it drives me crazy with clicking noise coming from the dashboard. Not a big problem as yours, but feeling cheap on a $50k car.

I suggest going with 4runner though, it's not the same driving experience or mileage but at least it's one of those rare cars that are still made in Japan which I believe would have a much better quality control.
Yeah, I think Toyota cut quality big time on the newer model with the infamous TNGA, fit and finish is not so great, a lot of clicking noise from dashboard, door and trim.

I agree with you on the 4Runner, I had a 2017 limited before the highlander, I some time regret selling it, the build quality is stellar. The 4Runner is a tank. I'm now thinking to go with the Lexus RX450H, maybe this one is a better choice for quality and reliability, plus the RX 2022 is on the last year-model, so all problems is probably fixed after 6 years. The Highlander is still a new car in 2022. Maybe it will be better after the 2023-24 mid life remodel. The only thing that stop me buying the Lexus RX is the cargo space and seating, it is way smaller than the highlander.
 

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Discussion Starter · #10 ·
I am sorry that you have been through this long frustrating problems with your new Highlander. I hope you get a replacement soon! I have a 2022 Highlander XLE and since I got it a month ago it drives me crazy with clicking noise coming from the dashboard. Not a big problem as yours, but feeling cheap on a $50k car.

I suggest going with 4runner though, it's not the same driving experience or mileage but at least it's one of those rare cars that are still made in Japan which I believe would have a much better quality control.
By the way, for the clicking noise, I had the same problem. Dealer didn't manage to fix it (even after 3 visit) so I found a way to stop it (at least for me). I put a ribbon of insulation (sold in most hardware store) between the dash and the windshield. My car is at the dealer now, but I will take a pic when I will have the car back.
 

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By the way, for the clicking noise, I had the same problem. Dealer didn't manage to fix it (even after 3 visit) so I found a way to stop it (at least for me). I put a ribbon of insulation (sold in most hardware store) between the dash and the windshield. My car is at the dealer now, but I will take a pic when I will have the car back.
Thank you so much. I have been trying with my local dealership and they claimed they don’t hear it. I still hear it and yes it would be much appreciated if you show some pictures. I have a video recorded around the glove box when the clicking noise is heard. Thank you!


Another noise I solved myself (and again the dealer claimed no noise heard) was a kind of springy/rattling noise coming from the driver side around the side mirror. I thought it’s wind noise but it ended up that when the driving wheel is lowered to minimum something is rubbing against something, I don’t know exactly but I raised the wheel a bit and the noise went away!

Third annoying thing noticed recently is a kind of play or wobble in the Center console. It’s not solidly fixed and moves/wobbles left/right if slightly forced by hand specially from behind. Not sure if this is normal.

Generally I am not impressed with the build quality of highlander! I had a 2016 Corolla and it was solidly built as a rock!
 

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Discussion Starter · #12 · (Edited)
I have been trying with my local dealership and they claimed they don’t hear it.
Yes, I have the same problem, they seem deaf and they never heard anything, this is really annoying. They make you look like idiot and all is normal for them, quite unacceptable for a vehicle in this price range.

I still hear it and yes it would be much appreciated if you show some pictures.
I will take pics with pleasure when they give me my car back, they have it for a couple or day since they need to find the water leak.

I have a video recorded around the glove box when the clicking noise is heard.
I have the same problem, and its quite annoying, but I didn't manage to pinpoint the exact location of the clicking noise, more than often it is so annoying, I slam the glovebox with some ... force or simply crank the radio up ! Great for a 50k car !

[/QUOTE]
Another noise I solved myself (and again the dealer claimed no noise heard) was a kind of springy/rattling noise coming from the driver side around the side mirror. I thought it’s wind noise but it ended up that when the driving wheel is lowered to minimum something is rubbing against something, I don’t know exactly but I raised the wheel a bit and the noise went away!
I had a similar problem, but it was more like a whistling noise from the two side, like a high pitch whistling sound when driving at 90 kmh +. I have them replace the two mirror. In the meantime they also changed the blower fan that had a clicking-rubbing noise, really annoying.

Generally I am not impressed with the build quality of highlander!
Generally speaking, I'm all with you, my highlander is a big piece of junk ! Quality is lacking everywhere, all feel cheaply made, poorly assembled with subpar parts. This car is the worse car I ever had, its a new car and I have bring it maybe 10 times to the dealer BEFORE the first real maintenance appointment (16000km).

I have a 2011 Rav4 that I bought new, this car just keep running and running. It is a Tin can, but I have little to no problem with this one.

Anyway, I'm so disappointed of this total lack of quality and reliability, its really not what I expect from Toyota.

So, for now, I may trade my Highlander for a Lexus RX450h 2022. The RX is on the last year-model in 2022, I expect that all problems is fixed, I really hope, because it will be my last Toyota.

I always wanted to pay for better quality and reliability, I don't care paying more, I just don't want problem, but, my highlander have none of these. I hope Toyota will fix theses issues, if they want to survive the next critical decade, they need to bring back the quality they are know for.
 

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Yes, I have the same problem, they seem deaf and they never heard anything, this is really annoying. They make you look like idiot and all is normal for them, quite unacceptable for a vehicle in this price range.


I will take pics with pleasure when they give me my car back, they have it for a couple or day since they need to find the water leak.


I have the same problem, and its quite annoying, but I didn't manage to pinpoint the exact location of the clicking noise, more than often it is so annoying, I slam the glovebox with some ... force or simply crank the radio up ! Great for a 50k car !
I would strongly recommend you to talk with a lawyer (if you haven't done so yet). Toyota will try every trick to avoid getting the car declared as "lemon". If you ever get them to buy back the car, they will try to trick you into signing an affidavit that the car wasn't a lemon and that it was a "goodwill" settlement. Toyota does it to keep their "lemon car" statistics artificially low. Also, "lemon law" gives you specific rights, why "goodwill" settlement or arbitration allows Toyota to bypass the law and set their own rules. A lawyer will help you maximize your benefits, and "lemon law" requires the manufacturer to pay lawyer fees. Don't let Toyota go the "goodwill" settlement or arbitration route. The court route and "rule of law" will usually work in your benefit.
 

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Discussion Starter · #14 ·
I would strongly recommend you to talk with a lawyer (if you haven't done so yet). Toyota will try every trick to avoid getting the car declared as "lemon". If you ever get them to buy back the car, they will try to trick you into signing an affidavit that the car wasn't a lemon and that it was a "goodwill" settlement. Toyota does it to keep their "lemon car" statistics artificially low. Also, "lemon law" gives you specific rights, why "goodwill" settlement or arbitration allows Toyota to bypass the law and set their own rules. A lawyer will help you maximize your benefits, and "lemon law" requires the manufacturer to pay lawyer fees. Don't let Toyota go the "goodwill" settlement or arbitration route. The court route and "rule of law" will usually work in your benefit.
I wish I could, but since I'm from Canada, we don't have any lemon law here, we have something call Camvap (CAMVAP - Homehttps://www.camvap.ca). The problem is it took time to go in the process, and I don't have much time. The dealer offer me to buy back my car for a little over the price I paid 15 month ago. The only problem is that they don't have any car to replace it at the moment. The Highlander hybrid have a waiting time of around 1.5 year. I may go for a Lexus RX450H, which I can have in about 3-4 month.
 

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Totally agree! I hope
Yes, I have the same problem, they seem deaf and they never heard anything, this is really annoying. They make you look like idiot and all is normal for them, quite unacceptable for a vehicle in this price range.


I will take pics with pleasure when they give me my car back, they have it for a couple or day since they need to find the water leak.


I have the same problem, and its quite annoying, but I didn't manage to pinpoint the exact location of the clicking noise, more than often it is so annoying, I slam the glovebox with some ... force or simply crank the radio up ! Great for a 50k car !
I had a similar problem, but it was more like a whistling noise from the two side, like a high pitch whistling sound when driving at 90 kmh +. I have them replace the two mirror. In the meantime they also changed the blower fan that had a clicking-rubbing noise, really annoying.



Generally speaking, I'm all with you, my highlander is a big piece of junk ! Quality is lacking everywhere, all feel cheaply made, poorly assembled with subpar parts. This car is the worse car I ever had, its a new car and I have bring it maybe 10 times to the dealer BEFORE the first real maintenance appointment (16000km).

I have a 2011 Rav4 that I bought new, this car just keep running and running. It is a Tin can, but I have little to no problem with this one.

Anyway, I'm so disappointed of this total lack of quality and reliability, its really not what I expect from Toyota.

So, for now, I may trade my Highlander for a Lexus RX450h 2022. The RX is on the last year-model in 2022, I expect that all problems is fixed, I really hope, because it will be my last Toyota.

I always wanted to pay for better quality and reliability, I don't care paying more, I just don't want problem, but, my highlander have none of these. I hope Toyota will fix theses issues, if they want to survive the next critical decade, they need to bring back the quality they are know for.
[/QUOTE]
I totally agree with you. You know, I financed my 2022 (not leased) and my biggest concern now is that the lack of quality control might have been reflected on real mechanical problems in the engine or transmission. I am worried that any of big bill problems might occur 5 years down the road when the warranty is over. I do my due diligence with oil changes every 6 month and I will keep records of all bills and receipts.
I will be waiting to see your pictures of the rattle repairs around the dashboard when you have your car back. I hope your issues get resolved soon but with the delays in market and production you will have to wait as you mentioned. Good luck!
Also I think car manufacturers are keeping up with the crisis intentionally, I don’t know. But all electronics from computers to cell phones and consumer products are hitting the market normally. It’s only about cars as far as I see.
 

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Discussion Starter · #17 ·
I totally agree with you. You know, I financed my 2022 (not leased) and my biggest concern now is that the lack of quality control might have been reflected on real mechanical problems in the engine or transmission. I am worried that any of big bill problems might occur 5 years down the road when the warranty is over. I do my due diligence with oil changes every 6 month and I will keep records of all bills and receipts.
I'm with you, I pay cash for the my highlander hybrid, big mistake, but at least, the current market keeps the price high, so I didn't lose any money.

I don't know if they will address all theses problem and the lack of assembly quality, but for me its a huge turn off. I had many Toyota before my highlander, and I never experienced any problem like this. I will now go with Lexus, I wish they maintain a level of quality since its a luxury brand, and it cost a lot more than the toyota lineup.

I will be waiting to see your pictures of the rattle repairs around the dashboard when you have your car back. I hope your issues get resolved soon but with the delays in market and production you will have to wait as you mentioned. Good luck!
Yeah I wish I will have it soon, the dealer have my car for more than a week, and they haven't start to work on it.
 

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Discussion Starter · #18 ·
I'm with you, I pay cash for the my highlander hybrid, big mistake, but at least, the current market keeps the price high, so I didn't lose any money.

I don't know if they will address all theses problem and the lack of assembly quality, but for me its a huge turn off. I had many Toyota before my highlander, and I never experienced any problem like this. I will now go with Lexus, I wish they maintain a level of quality since its a luxury brand, and it cost a lot more than the toyota lineup.



Yeah I wish I will have it soon, the dealer have my car for more than a week, and they haven't start to work on it.
So the dealer was give me the car back. They do some test a quick cleanup, and they say that they don't find any leaks ... common.

Anyway, I will just get rid of it at the end of summer I ordered a 2022 RX450H. But I have see on clublexus, that earlier Lexus RX 2016-2020 had a water leak problem too with sunroof drain (they say it was spider web and nest...). Now let's hope I will not have it on this one too 🤞
 

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So the dealer was give me the car back. They do some test a quick cleanup, and they say that they don't find any leaks ... common.

Anyway, I will just get rid of it at the end of summer I ordered a 2022 RX450H. But I have see on clublexus, that earlier Lexus RX 2016-2020 had a water leak problem too with sunroof drain (they say it was spider web and nest...). Now let's hope I will not have it on this one too 🤞
Lexus is just a pimped out Toyota. It's not designed and built like real premium / luxury cars that are designed from the ground-up as a premium product. "You can put lipstick on a pig ..."
 

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So the dealer was give me the car back. They do some test a quick cleanup, and they say that they don't find any leaks ... common.

Anyway, I will just get rid of it at the end of summer I ordered a 2022 RX450H. But I have see on clublexus, that earlier Lexus RX 2016-2020 had a water leak problem too with sunroof drain (they say it was spider web and nest...). Now let's hope I will not have it on this one too 🤞
Would you mind sending some pictures of the weather seals you put down between the windshield and dash?
 
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