Yeah, I will take the money for sure, in fact they offer me 2000$ more than I paid (before taxes), but, I need a new one, and they don't have any, they just ordered a new one this morning for me. I will try to escalate this with Toyota Canada and see if they can have me a car faster I can't wait 1 year and half for a new car. Anyway, it is a problem from factory, so I wish they will do whatever they can to get me a new one.
So, long short story. Here is the continuous unending horror storie with Toyota Canada !
I just take my LEMON highlander 2020 hybrid in at the dealer this morning to have the water leak problem fixed, the first thing the service guy say to me :" if the water leak is your fault I will need to pay for the fix" he was
SO arrogant, how can say that even before checking de car... what a way to do business with someone who pay 50k for a car that have less than 1 year on the road and have 8 major breakdown on it ! The service guy had say that it's probably my boots this winter, or the condensation (a first time someone try to make my believe this, 2 inch of water on the floor is from the condensing in winter !!!) that create this mess , it had nothing to do with my boot
, interestingly enough the water mess happen after a week of rain. They also try to put the problem on the sunroof (I don't have one, my model is the LE
, well you know your job man ... learn your model before say anything ) That's total bullshit, I drove the car 2000km this winter and I have a winter carpet that I wipe every time I had water on it.
Anyway, after arguing with him (and talk with the dealer manager) he ended up by saying that they will need to take the entire front appart and keep the car for the week end and next week also ! They need to remove seat, center console, all trim and carpet. What a fu.... mess ! All the car will be lose and will crack and rumble after this ... anyway its another story.
So I just go back to home, and call Toyota Canada, because, let's face it, this situation is totally inacceptable. And they will do absolutely nothing to get me a car faster, nor help me with this problem, they put all the dealer. Toyota QUALITY AND RELIABLITY is now a MYTH, they take a
BIG DROP they are nowhere near of what they was before, this company is a joke. I'm currently thinking of bringing this to the local TV, and a bunch of auto reviewer I'm so unhappy with Toyota and the bullshit they said to me lately that I also looking at legal to settle this.
Anyway, if any of you have water leak problem, DON'T LET THEM afraid you with their cost. They MUST legally fix the car. They try to scare customer so much, what a shady business Toyota !
Anyway thank for reading me guys, I will try to keep updated this saga on my really not loved LEMON highlander.