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Lexus Ranks Highest among Luxury Brands; Toyota Ranks Highest among Mass Market Brands

COSTA MESA, Calif: 13 Feb. 2019 — It’s a continuing love story for most owners and their vehicles as overall dependability for three-year-old vehicles improves 4% from last year, according to the J.D. Power 2019 U.S. Vehicle Dependability StudySM (VDS).

“Vehicle dependability continues to improve, but I wouldn’t say that everything is rosy,” said Dave Sargent, Vice President of Global Automotive at J.D. Power. “Vehicles are more reliable than ever, but automakers are wrestling with problems such as voice recognition, transmission shifts and battery failures. Flawless dependability is a determining factor in whether customers remain loyal to a brand, so manufacturers need to help customers who are currently experiencing vehicle problems and address these trouble spots on future models.”

The study, now in its 30th year, measures the number of problems experienced per 100 vehicles (PP100) during the past 12 months by original owners of three-year-old model-year vehicles. The 2019 study measures problems in model year 2016 vehicles. A lower score reflects higher quality, and the study covers 177 specific problems grouped into eight major vehicle categories.

Highest-Ranked Brands
Lexus ranks highest in overall vehicle dependability among all brands, with a score of 106 PP100. This is the eighth consecutive year Lexus ranks highest. Porsche and Toyota rank second in a tie with 108 PP100 each. Chevrolet and Buick round out the top five.

Chrysler is the most-improved brand, with a reduction of 65 PP100 since 2018. Other brands with strong gains include MINI (improvement of 34 PP100) and Subaru (improvement of 31 PP100).

General Motors Company receives five segment awards for the Buick LaCrosse, Buick Verano, Chevrolet Equinox, Chevrolet Silverado HD and Chevrolet Sonic.

Toyota Motor Corporation receives four segment awards for the Lexus ES, Lexus GX, Toyota Camry and Toyota Tundra.

Following are additional key findings of the 2019 study:

Vehicle dependability improves but at a slower rate: The industry average for 2019 is 136 PP100, an improvement of 6 PP100 from last year, which is a lower rate of improvement than the 14 PP100 in 2018 compared with 2017.
Mass market brands outperform luxury brands in dependability for first time: Model year 2016 mass market brands average 135 PP100 compared with 141 PP100 for luxury brands.
German brands show notable improvement: Audi, BMW, Mercedes-Benz and Volkswagen all improve this year. Along with Porsche, all Germany brands are better than the industry average, the first time this has happened in the 30 years of the study.
Most Dependable Model: The Porsche 911 is the highest-ranked model in the 2019 study. This is the first year that a Most Dependable Model has been awarded.
J.D. Power analysis shows that vehicle residual values can be significantly affected by long-term quality.

“The used-vehicle market is where dealers can see increased profits this year,” said Jonathan Banks, Vice President of Vehicle Analysis and Analytics at J.D. Power. “Stocking dealership lots with vehicles having strong dependability scores will help support new-vehicle sales in the future, create a positive brand perception and drive foot traffic.”

The 2019 U.S. Vehicle Dependability Study is based on responses from 32,952 original owners of 2016 model-year vehicles after three years of ownership. The study was fielded in October-December 2018.
 

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Doesn't make any sense. I have Toyota And 3 Mazdas. Long story short. 3 Mazdas - 0 problem over total 240K miles. Toyota - oil consumption, main seal leak, bad struts, water pump. And 9 Recalls.



But then, this is JD power.... watch
 

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Does the study evaluate the significance of each problem, or just does it count the number of problems and consider them all of equal significance?
 

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Does the study evaluate the significance of each problem, or just does it count the number of problems and consider them all of equal significance?

Biggest fallacy of any studies like this [Toyota has 100 problems per vehicle], is that some cars have more problems and others less. So, we don't know which models are more/less reliable. I would go for CR for this. But even they make so many blunders that it is not 100% accurate. From personal experience, I have not had any family member that had a Toyota (4 Camry, 1 Highlander, 2 Corolla) that had no problems. More over, long term, 4 cyl engines for 2008-9 models developed oil consumption issue @ ~100K that would gradually worsen. Buy 140K these cars would require too much extra oil.
 

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Does the study evaluate the significance of each problem, or just does it count the number of problems and consider them all of equal significance?

Yea, I forgot to comment on "significance". You're right. I had a Mercury Villager and it had 8 problems in 8 years. However, I was able to fix all 8 with budget of $400 (fixing myself). So, this is good number of problems, but it didn't break my bank.
 

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Toyota has 100 problems per vehicle.
In the survey, Toyota had an average of 108 problems per 100 vehicles, or 1.08 problems per vehicle.

Of course, this is a statistical survey using a limited sample size, so there is a margin of error involved (not disclosed), not to mention that the survey may be biased because there is no way to force everyone to respond to the survey, and there may be a correlation between those who respond to the survey and their satisfaction (or maybe their dis-satisfaction) with their vehicle.

The other thing is that it covers 2016 model year vehicles that are 3 years old in 2019 when the survey was conducted. I wonder what the survey would like after 5 years when the warranty runs out in most cases.
 

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@mark888

I can talk over 2009 Highlander 2.7L I traded-in today. 10 years/131K - water pump replacement 1st year. Bad original tires. Then for the longest time nothing was happening. Then, on year 10 - bad accessory belt tensioner; increased engine oil consumption, leaking main transmission seal, leaking strut.



Over all, I think, it is a solid performance. But not unbreakable. For example, my current '10 Mazda3 has 136K and 0 problems.
 

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@mark888

I can talk over 2009 Highlander 2.7L I traded-in today. 10 years/131K - water pump replacement 1st year. Bad original tires. Then for the longest time nothing was happening. Then, on year 10 - bad accessory belt tensioner; increased engine oil consumption, leaking main transmission seal, leaking strut.



Over all, I think, it is a solid performance. But not unbreakable. For example, my current '10 Mazda3 has 136K and 0 problems.
my 2010 corolla almost perfect execpt the trunk release broke but with 120k just oil, filter and brakes change. 0 Problems
 

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I currently own 7 Toyotas and have had great service from my Toyotas my entire life.

1989 Supercharged MR2 - 145k miles Normal fluid changes and replaced the clutch. I do need to get the synchros replaced in the transmission. It was like this when I bought it so the previous owner was a little tough with the shifts.

1995 Supercharged Previa - 165k miles Nothing but normal maintenance.

2006 Scion xB - 112k miles Nothing but normal maintenance.

2009 Corolla S Turbo - 99k miles A few recalls but nothing but normal maintenance, even with the turbo installed and the extra 95+ HP.

2010 Prius - 103k miles A few recalls but nothing but normal maintenance.

2017 Corolla iM - 7k miles Perfect so far!

2017 RAV4 XLE AWD - 9k miles Perfect so far.

Previous cars I've owned.......

1969 Corolla - 400k miles Nothing but regular maintenance which included a carburetor rebuild at 380k miles.

1982 Tercel - 325k miles Nothing but regular maintenance.

1989 Corolla GTS - 220k miles Nothing but regular maintenance.

Bottom line is that I keep buying Toyotas because they have always been great cars to me. Every brand has cars that aren't perfect but historically Toyota has had far fewer problems across their line up and year after year too.
 

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Lucky. In fact, this is a great site to read about less lucky experiences
You will always read about negative things more than positive things. People that are happy make very little noise while this that complain make a lot of noise. This is why I like the owner survey results form consumer reports. Nobody else gathers as much information from as many owners over as many years. Even Toyota doesn't build everything perfect but they have a lot better track record than any other manufacturer over the years.
 

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You will always read about negative things more than positive things. People that are happy make very little noise while this that complain make a lot of noise.

And what it is, when I talk with Toyota service consultant who says, "yes, we have this problem. Its in the design of the engine."? See, I eliminated "people" for you. I talk to those who knows their cars.
 

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And what it is, when I talk with Toyota service consultant who says, "yes, we have this problem. Its in the design of the engine."? See, I eliminated "people" for you. I talk to those who knows their cars.
I'm looking at the entire picture while you are looking at individual issues. Every manufacturer has cars with these design issues and problems. The difference is that some manufacturers have a lot more of them than others. These are machines made and deigned by humans, hence they will never be perfect. Using your example, some engines are much better than others. Period.
 
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