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Discussion Starter · #1 ·
My 2014 Limited Platinum got a pretty nasty crack on the windshield thanks to a dump truck passing the other direction.

I have full glass coverage through my insurance and they partner with a major windshield repair specialist, safelite, making it a cost free and theoretically painless process.

So I went through safelite's website and up pops a question about a camera system attached to the windshield. I say yes, in fact my limited platinum has a camera system for the lane departure assist and automatic high-beams features. I am then presented with a disclaimer saying that safelite cannot guarantee the system will work following windshield replacement and that it may not work until I take it to a dealer for re-calibration.

I stop, call my insurance company and explain the situation. The insurance company says that while they partner with safelite they understand my concern and would also cover the repair via the dealer.

Great I go online to my local Toyota dealer (after sitting on hold for 20 minutes over 3 attempts to schedule by phone) and make an appointment. I specify that I need a replacement windshield and ask that they call me to confirm they can do this and bill my insurance.

Days go by, I get a reminder that my appt is coming tomorrow, but no call. So I call to confirm the windshield replacement and find out that no in fact they won't replace the windshield. The service agent explains they don't do windshields at all and that I should see a glass specialist to replace the windshield. I explain that the glass specialist won't guarantee the LDA camera and ask what they, as the dealer who sold the vehicle with the LDA feature, recommend I do, they have no answer. They say they will charge me to re-calibrate the LDA system or fix it if safelite damages it but aren't able to bill my insurance for it.

I ask again, what they tell their customers who have this system to do and they have no answer.

So here I sit with a cracked windshield that safelite will replace but I have to accept that the LDA system may stop working. I have a dealer who won't replace the windshield and wants to charge me for fixing the LDA system if it stops working when safelite replaces the windshield. I'm just at a loss for why a dealer wouldn't be able to explain what I need to do with the flippin' car they sold me and frankly wishing I'd bought another brand about now. :frown:

So friendly forum members, has anyone else with the LDA system had any experience with getting a windshield replaced?
 

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2014 Highlander LE
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Sounds like your insurance is saying that they will cover what the dealer needs to do to adjust, recalibrate the camera, as well as the glass

This is not brand related. Some dealerships will sub out the work by having the windshield repair company come out and do it at the dealership, some don't get involved with such repairs or take on the "unknown liability".
Your insurance is covering the glass, so get it done, then take it to dealer to get the cam calibrated. Bills go to insurance.
This glass company should have experience in dealing with it. If not find one that is and explain to the insurance.

Any brand car will have this hurdle. Its the dealership that makes the call.
 
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Discussion Starter · #3 ·
Sounds like your insurance is saying that they will cover what the dealer needs to do to adjust, recalibrate the camera, as well as the glass

This is not brand related. Some dealerships will sub out the work by having the windshield repair company come out and do it at the dealership, some don't get involved with such repairs or take on the "unknown liability".
Your insurance is covering the glass, so get it done, then take it to dealer to get the cam calibrated. Bills go to insurance.
This glass company should have experience in dealing with it. If not find one that is and explain to the insurance.

Any brand car will have this hurdle. Its the dealership that makes the call.
My co-worker has a Subaru with the eye-sight and he said the dealer took care of it all, whether or not they have the glass company come in and fix it he didn't know but either way it was seamless to him.

I guess I'm frustrated by the lack of guidance or established procedure from the dealer. They could have easily worked with safelite or another company to have the windshield replaced in their parking lot and then re-calibrated it after the fact.

Put plainly they sold me a product that they won't work on and that other companies won't guarantee. Leaving me, their customer, in a veritable catch-22.



to me that's poor service and a failure to stand behind your product.
 

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Are you saying the same dealer lot replaced the glass in the dealership, or a different lot?
If thats the case, maybe explain to your dealer it was done here on a Sub?
Call other dealers if not too far, and see their take.

It maybe "poor service and not standing behind product", but it is considered a body shop type repair, so while I totally get it..How can they not replace the glass!?
But that is how its been. I'm not sure of their process being only possible at factory, and them not being able to do it in a repair shop, I don't know, but...
I remember someone here had to replace their headline and the dealership broke the glass or they made up some reason they needed to remove and replace the glass to do the headliner work. Anyway. it sounds like your covered from the glass co doing the work, then getting it adjusted at the dealership.

Its a auto industry issue, not a brand issue.
 

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Discussion Starter · #5 ·
Are you saying the same dealer lot replaced the glass in the dealership, or a different lot?
If thats the case, maybe explain to your dealer it was done here on a Sub?
Call other dealers if not too far, and see their take.
Not sure what you're asking. If it's about the co-worker's Subaru, no, it was a different dealership that sells Subarus only. Maybe they had a 3rd party do the glass, probably, he doesn't know.

Point is that he dropped off the car at the dealer and came back and it was fixed and everything worked, no disclaimers, no two stops, no separate bill for the glass and for the camera system.

It maybe "poor service and not standing behind product", but it is considered a body shop type repair, so while I totally get it..How can they not replace the glass!?
But that is how its been. I'm not sure of their process being only possible at factory, and them not being able to do it in a repair shop, I don't know, but...
I remember someone here had to replace their headline and the dealership broke the glass or they made up some reason they needed to remove and replace the glass to do the headliner work. Anyway. it sounds like your covered from the glass co doing the work, then getting it adjusted at the dealership.

Its a auto industry issue, not a brand issue.
I just got off the phone with Toyota 1-800 customer care and they were unable to locate a dealer within my area who does windshield replacement. They were also unable to recommend a 3rd party that would do the replacement.

When you sell a product and have no way of supporting it that is a brand issue. I don't give a bleep about what goes on in the auto industry with glass specialist. Toyota should be able to point me in the direction of someone who will replace the windshield.

Can you imagine buying a refrigerator and then when the compressor blows the company who made the refrigerator can't tell you where to get it fixed? That'd be a brand issue too.

Who sells a $45k car with no support for getting a commonly replaced part replaced?
 

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Discussion Starter · #6 ·
p.s. so what happens if I go to a third party like safelite and they replace it and the LDA doesn't work? safelite is going to point to the disclaimer, the insurance company is going to say we're not paying to fix the LDA because they cover the glass, dealership is going to say here's your bill $$$

How's that okay?
 

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So can't you have Safelite replace the windshield then go to the Toyota dealer IF NECESSARY to have them recalibrate the camera then pay the bill and submit it to your insurance company for reimbursement? What am I missing here?


I agree that it would be much simpler if the dealer just took care of it all for you but I wouldn't delay getting this done just because the dealer won't bill your insurance company directly.
 

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Discussion Starter · #8 ·
So can't you have Safelite replace the windshield then go to the Toyota dealer IF NECESSARY to have them recalibrate the camera then pay the bill and submit it to your insurance company for reimbursement? What am I missing here?
Safelite disclaimer exempts them from responsibility for the LDA system at all. Insurance company says they'll pay for glass and for re-calibration.

So if it breaks and re-calibration doesn't fix it who's going to pay?
 

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Last year I had mine replaced by Glass Pro. There are brackets built into the windshield for the front facing camera and the rear view mirror also heating element at bottom of windshield. There was no need to re-calibrate mine. No problems what so ever.
 

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Sounds like you are worrying about something that hasn't even happened yet.
Get the windshield fixed and go from there. There a VERY good chance everything will be just fine.
 

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Not sure what you're asking. If it's about the co-worker's Subaru, no, it was a different dealership that sells Subarus only. Maybe they had a 3rd party do the glass, probably, he doesn't know.

Point is that he dropped off the car at the dealer and came back and it was fixed and everything worked, no disclaimers, no two stops, no separate bill for the glass and for the camera system.



I just got off the phone with Toyota 1-800 customer care and they were unable to locate a dealer within my area who does windshield replacement. They were also unable to recommend a 3rd party that would do the replacement.

When you sell a product and have no way of supporting it that is a brand issue. I don't give a bleep about what goes on in the auto industry with glass specialist. Toyota should be able to point me in the direction of someone who will replace the windshield.

Can you imagine buying a refrigerator and then when the compressor blows the company who made the refrigerator can't tell you where to get it fixed? That'd be a brand issue too.

Who sells a $45k car with no support for getting a commonly replaced part replaced?
I explained to you that it varies from dealer to dealer. So yes, if the SUbaru was from a different lot, of course its not the same outcome!

Though I totally understand your frustration, If this is your first time.
Oddly enough the fridge hypothetical actually happened to me with a Samsung Quatro unit I bought. I purchased insurance on top of it from the store. The added coverage Lowes uses is in house and is run by crooks who wrote up my issue as a maintenance problem and stuck it to me with a $3200 fridge with a nice rust formation on the face of the unit(in a 2 year new unit).

Then I purchased a Pro level Samsung XL30 monitor that was $3700. So far thats about $7000.00
So this was about the time when hardware was in transition of 32bit to 64bit. (This is a pro grade screen, so image processing needs 64bit as we were hitting the bottle necks of 32bit memory limits) . Samsung decides NOT to support 64bit. This means I cannot calibrate the screen using 64bit. So twice it has killed my ïnvestment"for years of use which both were cut short.

Thats 2X, shame on me, in a way..But I will NEVER MAKE A SAMSUNG purchase that is more than a 1 year life expectation. I'm an Android user, and will NEVER buy a Samsung device, no matter how much I liked the Note. Their service was horrible on top of it all....Obviously didn't resolve either problems I had. Your luck maybe completely opposite.

ANYWAY....!!(pardon that rant!)
...
If this was the first time I heard this I might feel the same way you are now.
I think 15 years ago the Audi dealer told me the same thing. SO, Toyota America not giving you dealer options outside your area maybe a "brand issue".

Toyota MFG is not affiliated with other vendors that are not Toyota dealerships. Of course they don't recommend others.

Do a search here about the glass that is used on the Toyota. they are from 2 or few shops. Not all glass repair shops stock or use the OEM glass. Most use cheaper glass.

Buy a $100K car and you will get the same CHANCE of luck in dealerships.

So maybe expand your "local area"?
Or just sell the toyota and buy a brand from a dealer that you qualify with their glass policy in your local area.
 

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Safelite disclaimer exempts them from responsibility for the LDA system at all. Insurance company says they'll pay for glass and for re-calibration.

So if it breaks and re-calibration doesn't fix it who's going to pay?
what if you get it fixed and the flying spaghetti drops a meatball on your hood and your air filter is filled with sauce.

Just me or was this a non-issue? Get your glass fixed and re-cal LDA if needed and again if still not fixed. WHo cares how much the car cost, you could buy a $400,000 car and the dealer might not want to coordinate your problem solving. This isn't a brand problem, dealer problem, or a car problem, this is YOUR problem.
 

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There are brackets built into the windshield for the front facing camera and the rear view mirror also heating element at bottom of windshield.
Just to clarify, the heater elements on the lower part of the windshield also run up the left (drivers) side of the glass all the way to the roof. I had our 2 month old windshield replaced 4 months ago. Our HL does not have the front camera, but all 2016 HL's have the heated windshield.
 

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Maybe look for a body shop which does glass and certified / qualified LDA calibration etc? There must be some good size reputable body shops work on many brands in your area.

Maybe the dealer does not have the equipment to calibrate the LDA system, thus gave you the run around instead of helping.
 

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A quick Google of "windshield replacement with lane departure system camera" yields some results. Safelite is the first result explaining ADA, aka LDA in Toyota speak.

Per this article, re-calibration of LDA is not that expensive. However, a caveat in the comments is that a Subaru dealer would only re-calibrate LDA if the replacement parts is OEM glass. Better to check with the dealer doing the job and get a quote first.
http://beranek.agrrmag.com/2013/06/some-lane-departure-systems/
 

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Had our 2015 replaced. No calibration. Not sure if that's right or wrong, good or bad, just how it was done.

Took the HL to a glass agency that our Toyota dealer uses. They don't replace the glass themselves.....
 

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Last year I had mine replaced by Glass Pro. There are brackets built into the windshield for the front facing camera and the rear view mirror also heating element at bottom of windshield. There was no need to re-calibrate mine. No problems what so ever.
Same here. Watched the install and discussed with the installer. The bracket is fixed and no adjustment should be required.
 
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Is the camera only for lane departure assist or is it used for braking assist as well? I know radar is used for braking, but some systems supposedly use the camera as well.
 
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