NV009-06 Title: UPPER/LOWER WINDSHIELD TICK NOISE Models: ’03 – ’07 Toyota & ’04 – ’07 Scion Technical Service BULLETIN September 18, 2006 If a creak, tick, or rattle noise is heard at the top or bottom of the windshield, the source of the noise may be the two windshield stoppers bonded to the top of the windshield or the windshield retainers bonded to the lower edge of the windshield. This bulletin provides the recommended repair procedure to eliminate these types of noises from the windshield area. NOTE: Some vehicles have both stoppers and retainers while others may only have stoppers at the top of the windshield. Use the chart in this bulletin to determine the location of the windshield holding devices. ��
2003 – 2007 model year Toyota vehicles.
2004 – 2007 model year Scion vehicles.
TOOLS & MATERIAL PART NUMBER QUANTITY Basic Hand Tools – 1 Hacksaw “Mini” for 10-in. Blades (or equivalent) Snap-On H55A 1 OP CODE DESCRIPTION TIME OFP T1 T2 NV5019 Remove Top Windshield Locating Pins (2) 0.4 56116–##### 91 41 NV5020 Remove Bottom Windshield Locating Pins (2) 0.3 56114–##### Applicable Warranty*: This repair is covered under the Toyota Comprehensive Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. * Warranty application is limited to correction of a problem based upon a customer’s specific complaint. NVH Introduction Applicable Vehicles Required Tools & Material Warranty Information UPPER/LOWER WINDSHIELD TICK NOISE – NV009-06 September 18, 2006 Page 2 of 6 ITEM NO. SPECIAL SERVICE TOOLS (SSTs) PART NUMBER QTY DRW** 1 Plastic Pry Tool Set*
00002–06000–01 1 20
COMPONENT(S) OF KIT/SET NOTE: ��
All components from this kit/set are required.
Plastic Panel Clip Removal Tool
(P/N 00002–06001–01) ��
Plastic Emblem Removal Tool
(P/N 00002–06002–01) * Essential SSTs. ** Drawer number in SST Storage System. NOTE: Additional SSTs may be ordered by calling SPX/OTC at 1-800-933-8335. Required SSTs UPPER/LOWER WINDSHIELD TICK NOISE – NV009-06 September 18, 2006 Page 3 of 6 MODEL PIN LOCATION TOP OF WINDSHIELD QTY BOTTOM OF WINDSHIELD QTY 4Runner Yes 2 N/A N/A Avalon Yes 2 Yes 2 Camry (All Models) Yes 2 Yes 2 Celica Yes 2 N/A N/A Corolla Yes 2 N/A N/A ECHO Yes 2 N/A N/A FJ Cruiser Yes 2 N/A N/A Highlander Yes 2 N/A N/A Land Cruiser Yes 2 N/A N/A Matrix Yes 2 N/A N/A MR2 Spyder Yes 2 N/A N/A Prius Yes 2 N/A N/A RAV4 Yes 2 N/A N/A Scion tC Yes 2 N/A N/A Scion xA Yes 2 N/A N/A Scion xB Yes 2 N/A N/A Sequoia Yes 2 N/A N/A Sienna Yes 2 N/A N/A Solara Yes 2 Yes 2 Tacoma Yes 2 N/A N/A Tundra Yes 2 N/A N/A Yaris Yes 2 N/A N/A Pin Locations Pin Locations UPPER/LOWER WINDSHIELD TICK NOISE – NV009-06 September 18, 2006 Page 4 of 6 Upper Windshield Glass Stoppers: 1. Remove both sun visors and both A-pillar garnishes, and then carefully lower the front of the headliner to gain access to the windshield stoppers (refer to the appropriate model year Repair Manual for the proper procedure). NOTE: It is very important that the front of the headliner be lowered carefully and slowly. Applying too much downward force on the headliner will cause it to develop a permanent crease in the surface material. The stoppers are located on the inside of the passenger compartment behind the windshield glass blackout section (near the top front edge of the metal roof opening). The stoppers are typically located 20 – 25 cm (7.9 – 9.8 in.) inboard of the top corners of the windshield glass. 2. Cut OFF the tip of the plastic stopper as shown in the illustration. HINT: It is sometimes necessary to bend the metal body tab down to gain access to the shaft of the stopper. 20 – 25 cm (7.9 – 9.8 in.) 20 – 25 cm (7.9 – 9.8 in.) Windshield Glass Glass Stopper Roof Panel Cut Windshield Glass Roof Panel Glass Stopper Fragment of Glass Stopper Repair Procedure UPPER/LOWER WINDSHIELD TICK NOISE – NV009-06 September 18, 2006 Page 5 of 6 3. Once the tip of the stopper has been removed, use a screwdriver to open a gap between the roof panel and the remainder of the plastic windshield stopper. Opening Gap Roof Panel 4. Test drive vehicle prior to reassembly to confirm that the noise has been eliminated. 5. Reassemble the vehicle. Lower Windshield Retainers: 1. Carefully remove the plastic cowl cover at the base of the windshield and store it in a safe location for reinstallation later (refer to the appropriate model year Repair Manual for the proper procedure). Repair Procedure (Continued) UPPER/LOWER WINDSHIELD TICK NOISE
– NV009-06 September 18, 2006
Page 6 of 6 2. Locate the lower windshield retainers. The retainers are typically located 140 – 200 mm (5.5 – 7.9 in.) inboard of the lower corners of the windshield. The flat portion of the retainer is adhered to the backside of the windshield with double-sided, foam-backed tape. Pin is Attached to Plastic Block Underneath Windshield 3. Use a “Mini” Hacksaw with a fine tooth 10-inch blade to cut OFF the pin portion of the glass retainer flush with the flat portion of the windshield retainer (diagram below shows the windshield retainer location to cut off the plastic pin). View From Underneath Windshield 4. Test drive the vehicle to confirm the elimination of the noise. 5. Reassemble the vehicle. Repair Procedure
for all of you who hate this annoying creaking noise as much as i do...hope this helps!\ -corey