[Remarkable]

I have bought multiple thousands of dollars in parts from Performance Products over the past 5 years. A few months back, I saw a 95.00 charge on my credit card from the company. Since I had not made purchases for over three months, I called to ask the reason for the charges. No one could give me an answer- not even billing! Finally, a customer service person said it must have been for "extra shipping" from the purchase over three months ago. I don't have a problem paying what I owe. I do have a problem with a company simply taking money from my credit card with no explanation and no ability to provide one on paper. The interesting thing is, that a service rep said this happened to many of their customers. As he put it, "some people complained and some didn"t". I think they were trying to clean up their billing before the big consolidation they made with another company. Their inability to bill correctly should not be made into a problem for me. I will never order another dollars worth of anything from this screwed up organization. If any of you have contacts at Performance Products, feel free to email this to them. In the meantime, do yourself a favor and order from a more reputable company!

 

[BlueSport]

Make sure to file a dispute with your credit card company for that charge. If you file a dispute for a charge you don't recognize, the credit card compay will not make you pay for that charge while they do the investigating. Then Performance Products will have to come up with documentation that shows this was a legit charge or the credit card company will take back the moeny from them. I dont even call a company that puts a wierd charge on my card anymore. I just call the credit card company and let them do all the work. I havent lost a dispute yet.

 

[bprintup5]

Same here, I have had a few credit card disputes and the credit card company alwasy seems to work it out in my favor so forget about the sh*theads over at performace products and give your credit card company a call.

 

[mhadden]

I third the motion to file a chargeback. My fiance works at the bank. She'll tell you that they had no right to charge you something that wasn't charged with the initial billing. You'll get that chargeback dispute approved.:thumbup:

 

[toku58]

I would have to agree with everyone else! That is the wonderful thing about buying with a credit card rather than a personal check.
With a credit card you have a whole team of people ready to tear them a new ass when they screw up!!:lol: :lol: :lol:

 

[rpmspeedyBlue]

Yep I would have to agree with everyone here. Remember you can also report them to the Better Business Bureau. What they are doing is commiting a fraudulent act.

 

[msibille]

Absolutely.
Often they will ask if you've tried to resolve it w/ the merchant. You did. Give them the whole story and that definitely puts the burden on the merchant.

 

[bluzharp]

I would have to agree with everyone else! That is the wonderful thing about buying with a credit card rather than a personal check.
With a credit card you have a whole team of people ready to tear them a new ass when they screw up!!:lol: :lol: :lol:

If you use a check they can't just keep running it through your account over and over like they can with your credit card number. But it is slower and more of a pain in the butt.

 

[Gunsmith]

A personal or business check is no guarantee that fraudulent charges won't be made. They have all the information on the checks to make an electronic transfer from your accounts. Had it happen to me by a bogus charity some years ago. Learned a lesson there.
A postal or bank money order would probably be the safest way to remit funds, any funny stuff would have them in trouble with the Feds.
All that said, I have bought from Performance Products in the past with no problems, however, I think I'll go to other companies to deal with until I hear their side of the story.