[Alk3r0]

Hello, My 2019 Toyota Highlander have some issues with the radio.

3-4 times so far, the radio turn off and restart itself while a Bluetooth was playing from my Iphone. And also lose some of my setting and all the radio presets.

It happened twice this week ... and now it just happened again ...

I searched the forum to see if there issue with the 2019 TH radios but nothing....Any ideas? Thank you

 

[2017Highlander]

is the engine running when this happens?

 

[Alk3r0]

Yes I was on my way home. Have you heard something ???

 

[KA4993]

Entune is crap. Sounds like you have an extra crappy one. Take it to the dealer and get it replaced under warranty.

 

[EastCoastMel]

This is a known problem it seems like with the latest couple iPhone software updates. As long as your phone isn’t connected via Bluetooth you have no issues correct?

 

[Alk3r0]

So far yes, Seems to be the Bluetooth connection.

 

[EastCoastMel]

Not much to do here because it is more of an issue with Apple and the latest software. Put in a complaint or problem with Apple tech support and hope it gets resolved on the next update which should be soon. Many others are having very similar problems.

 

[General Klinger]

Just wanted to chime in that this is happening with my wife's 2017 Lim Plat Hybrid as well. She's rocking the new iPhone 11 Pro Max, and didn't seem to have these issues till she upgraded phones. I'll just advise her to turn off bluetooth for now.

 

[Alk3r0]

Well, After all, a new version of IOS 13.1.3 came out for my iPhone 8 Plus. And today I did the tests on my TH and it worked without problems. But thanks everyone for your help...

 

[Jojofav]

Hello, My 2019 Toyota Highlander have some issues with the radio.

3-4 times so far, the radio turn off and restart itself while a Bluetooth was playing from my Iphone. And also lose some of my setting and all the radio presets.

It happened twice this week ... and now it just happened again ...

I searched the forum to see if there issue with the 2019 TH radios but nothing....Any ideas? Thank you

I have a 2019 Avalon. I bought it new. The sound on my system randomly goes off. The volume controls freezes on the volume it looses sound on. All the other buttons seem to work, just no sound. Toyota of North American told it jas to be taken for service 3 times before they can do anything further🙄

 

[TheTexasKellys]

Well, After all, a new version of IOS 13.1.3 came out for my iPhone 8 Plus. And today I did the tests on my TH and it worked without problems. But thanks everyone for your help...

I was hoping this was a cure but alas I have the same problem, just cropped up with our 2017 HiHy Limited Platinum, radio randomly turns off and screen freezes. So today I turned off my iPhone 12 Bluetooth with the latest 15.5 iOS updated on 5/16/22, and didn’t get half a block before the radio cut out. VERY frustrating, and our enTune was replaced due to the constant rebooting issue shortly after our purchase, so this one is newer than the car is. I’m going to keep following this thread in the hope a resolution is posted.

 

[Jojofav]

What was the volume of the music, was it above 50

 

[TheTexasKellys]

Radio volume definitely was not above 50. I usually have it at 15 or 20, maybe 25 if something REALLY god come on. I don’t enjoy rattling my speakers. But thanks for brainstorming.

 

[Jojofav]

Lol. I dont generally listen that loud either.. on occasion a good song comes on, I do crank it up to 50.... literally with in 5-10 seconds, the whole system shuts down. Toyota gave me a new head unit and new Amp. The issue is still happening. Toyota chalked it up to misuse!!! My thoughts are the amplifier isn't strong enough for the system. I wish you luck.

 

[TheTexasKellys]

Except that I’m NOT cranking up the volume! Today, no troubles all day with Sirius. And it happened even with Bluetooth turned off, so it’s not an Apple software update issue. I think we were listening to FM radio on the way to summer school in the morning during the past blackouts. I just hope the GPS doesn’t do the same thing during a trip we have planned for the end of the month. Guess my wife and I will make sure to have Google maps running as shotgun just case.