Joined
·
48 Posts
I bought my Highlander Hybrid Limited in march with 2800 miles. I just hit 5K miles and took it to the dealer for the 5K (and also 18 month since it was used and in service that long) service, as well as a service bulletin (see the Hybrid Forum). The service was to be covered under ToyotaCare.
Part of the service is supposed to be a tire rotation. When I picked up the vehicle, I inquired as to whether the spare had been included in the rotation. I was told ToyotaCare does not pay for the spare rotation, and that in fact they do not routinely rotate the spare. I told the service adviser (who is very nice btw) that the owners manual called for the spare to be rotated. He expressed surprise and disbelief. I told him it was in the manual. He clearly did not believe me and got the manual from my car. Sure enough, it advises to rotate the spare. he said they never do because it is a PITA, and they actually charge more for a 5 tire rotation. And he iterated that ToyotaCare only pays for a 4 tire rotation. He then offered to rotate the spare at no charge however, but I would have to bring the car back as he did not have a free tech at the moment. I advised I would think about it, and also call Toyota.
I did call Toyota, and after speaking to a customer service rep, who had to speak to a supervisor, she came back and advised me that ToyotaCare only includes a 4 tire rotation. But if routine maintenance is included, and the owners manual says to do a 5 tire rotation as part of the routine, shouldn't it be covered? So here are my questions:
1) Do you rotate all 5 tires?
2) Has anyone had all 5 rotated under ToyotaCare?
My service adviser told me it is more expensive in the long run to rotate all 5 tires, because when you replace them, you then need to buy 5 tires not 4. 20% more wear but 25% more replacement cost. he has a point there, but I am concerned about the unused spare dry-rotting. Thoughts on this appreciated too...
Darren
Part of the service is supposed to be a tire rotation. When I picked up the vehicle, I inquired as to whether the spare had been included in the rotation. I was told ToyotaCare does not pay for the spare rotation, and that in fact they do not routinely rotate the spare. I told the service adviser (who is very nice btw) that the owners manual called for the spare to be rotated. He expressed surprise and disbelief. I told him it was in the manual. He clearly did not believe me and got the manual from my car. Sure enough, it advises to rotate the spare. he said they never do because it is a PITA, and they actually charge more for a 5 tire rotation. And he iterated that ToyotaCare only pays for a 4 tire rotation. He then offered to rotate the spare at no charge however, but I would have to bring the car back as he did not have a free tech at the moment. I advised I would think about it, and also call Toyota.
I did call Toyota, and after speaking to a customer service rep, who had to speak to a supervisor, she came back and advised me that ToyotaCare only includes a 4 tire rotation. But if routine maintenance is included, and the owners manual says to do a 5 tire rotation as part of the routine, shouldn't it be covered? So here are my questions:
1) Do you rotate all 5 tires?
2) Has anyone had all 5 rotated under ToyotaCare?
My service adviser told me it is more expensive in the long run to rotate all 5 tires, because when you replace them, you then need to buy 5 tires not 4. 20% more wear but 25% more replacement cost. he has a point there, but I am concerned about the unused spare dry-rotting. Thoughts on this appreciated too...
Darren