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Anyone else have a problem getting reimbursed for work done that was covered under an extended warranty? I have been trying for three years to get reimbursed for the sunroof switch that went bad in my wifes 2012 Camry. They keep giving me new excuses every time I send or resend the information They ask for. The last was that files that I emailed and were opened and read now are corrupted. I had the dealership call them and they used the same excuse that they could not make out the information the dealership sent them.
 

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Depending on how much the repair was your best bet is to have a lawyer send a letter with a demand for the payment. That usually does it 99.9% of the time.

I am lucky as we have a family friend that is one. Most will have a paralegal type on up for $50 or so.
 

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Anyone else have a problem getting reimbursed for work done that was covered under an extended warranty? I have been trying for three years to get reimbursed for the sunroof switch that went bad in my wifes 2012 Camry. They keep giving me new excuses every time I send or resend the information They ask for. The last was that files that I emailed and were opened and read now are corrupted. I had the dealership call them and they used the same excuse that they could not make out the information the dealership sent them.
Sounds like you do not have the Toyota Motor Extended Warranty (which is technically called the Toyota Vehicle Service Agreement). With the Toyota VSA, you don't have send anything to anyone, since the repair work is performed by an authorized Toyota dealer.

Third party warranties are often rip-offs (even if sold by a Toyota dealer).
 

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That's the problem with dishonesty. There is a tipping point where people just assume everyone is dishonest. I gave people a one year warranty, period. Some would ask about mileage, unlimited. Kept it simple and honored it, with a single exception, Proveable owner abuse.

A guy calls me about an alternator warranty. When he comes in the charge wire from the alternator is burned in two. Battery terminals are spot melted from reverse polarity jump starting. I spliced the burned wire and told him what had been done. Of course he denies everything. That was your warranty expiring, had you done that to a new car it would NOT be covered by warranty since it is obvious proveable abuse and ignorance is NOT an excuse.

The charging system still worked but the potential damage COULD have totalled the car.

In 14 years I never warranted a Nissan factory rebuilt alternator, $5 million in repairs over that time period.

So glad I don't have to deal with casual liars these days.
 

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Hmmmm..... starts a thread.... 1st and only post....dumps and runs...... didn’t have an actual Toyota-branded warranty - dealer would have billed directly unless OP violated warranty terms.
 

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Hmmmm..... starts a thread.... 1st and only post....dumps and runs...... didn’t have an actual Toyota-branded warranty - dealer would have billed directly unless OP violated warranty terms.

Maybe consider the original poster doesn't log on everyday?
 

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Never buy an extended warranty from ANYONE

especially if you a buying a NEW VEHICLE. Why would you pay for a warranty a vehicle WHEN YOU HAVE A FREE FACTORY WARRANTY? If you are so inclined to think you bought a pc of junk when the factory warranty runs out, then, go ahead and pay for a rip-off third party warranty for pc of mind.
 

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Or they don't care for a response and are simply posting to get a reaction i.e. troll.
One of many but it's also interesting to see what people say about the issue and who the OP is mad at. My "favorite" one being "I took my sorta bad transmission to a transmission shop to look at and after I got it back it went from bad to worse".
 

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Based on my experience, 9 times out of 10 people who post up threads to bitch about a dealer, product, but most especially Toyota motor corporation do it to blow off steam and have no intention of coming back to the forums. On the one hand these posts are moved to this forum where they belong, but on the other hand even if it's a one-off complaint post it doesn't hurt anything either. If staff members close or remove those types of postings then we get accused of being Big Brother or protecting Toyota because we're their slaves, and if we don't do anything, well....:dunno:

I'll go ahead and remove this thread in a couple days, but leave it up till then so y'all can read this reply and post up any of your own comments if you like.
 

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The worst thing about extended warranties is that everyone and their brother are selling them, some good companies and a butch of fly by night companies. Unfortunately they all get grouped together as extended warranty companies. Ive had a person tell me that they bought an extended warranty thru their toyota dealership, which they had bought several new toyota vehicle from, when it came time for a claim against the extended warranty for a water pump it was denied because the warranty company said by toyota records he had missed an oil change. He showed the dealer the receipt and explained that he had taken it to get new tires and said well since I'm here just go ahead and change the oil, will save me a trip to the dealer. The service advissor told him we know you take care of youre vehicles, youve been a long time customer, and quite frankly missing 1 oil change has absolutely nothing to do with the water pump. Don't worry about it, we got this. Sometimes relationships are better than any paper.

Sent from my VS996 using Tapatalk
 

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The worst thing about extended warranties is that everyone and their brother are selling them, some good companies and a butch of fly by night companies. Unfortunately they all get grouped together as extended warranty companies. Ive had a person tell me that they bought an extended warranty thru their toyota dealership, which they had bought several new toyota vehicle from, when it came time for a claim against the extended warranty for a water pump it was denied because the warranty company said by toyota records he had missed an oil change. He showed the dealer the receipt and explained that he had taken it to get new tires and said well since I'm here just go ahead and change the oil, will save me a trip to the dealer. The service advissor told him we know you take care of youre vehicles, youve been a long time customer, and quite frankly missing 1 oil change has absolutely nothing to do with the water pump. Don't worry about it, we got this. Sometimes relationships are better than any paper.
This.

When I bought my Tundra, I bought what I was told was a Toyota contract.
I got home and read the fine print... it was not a Toyota contract, and it required *ALL* work, including oil changes, to be performed at some little hole in the wall shop in a city about 40 miles away.
I was back at the dealership the next morning getting that POS refunded. A year later, when I upgraded my wife's '00 Echo to an '04 Rav4, I made sure that I was buying an actual Toyota warranty. 11 years and 145,000 miles, we never used it. We had two issues that were covered under the Emissions warranty, both before 36k.

Magnusson-Moss protects us from dealer/manufacturer abuse of the factory warranty, so regardless of where service is done, the original 3/36 and powertrain warranties are valid... Extended "warranties" are in fact not warranties. They are Service Contracts, and they are not covered by Magnusson-Moss. They can and do specify conditions that would be illegal if applied to factory warranties.
The actual Toyota extended warranty is good, and does not throw in any of the BS.
But in general, it is still not worth the cost.
Every new Toyota has a bumper to bumper 3/36
Emissions equipment is, by Federal Law, covered to, IIRC, 72,000 miles.
Toyota has, again IIRC, a 100,000 mile powertrain warranty.

Most things that would fall under the 3/36 rather than emissions or powertrain and also be covered by the extended warranty are going to be infantile failures and are likely going to fail before the 3/36 or powertrain is over. Factory emissions and powertrain generally exceed the term of most extended warranties.
Window/lock actuators would be one of the few exceptions.
Seems like most powertrain issues that Toyota has had over the last 20 years have been related to design and ultimately a recall or Special Service Campaign is released extended normal warranty coverage or flat out covering preventative repair, such as the Corolla CVT J0D and JSD recalls, and the Camry Torque Convertor stutter.
 
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