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Discussion Starter #1 (Edited)
***FIXED, See note below***


With so many media options in my new Limited I was thrilled that one of my options was a usb stick. I picked up a 128gb usb3.0 flash drive (I have a lot of music) with the intention of loading it up and just leaving it in the car permanently. A simple, clean and convenient solution. Or so I thought.

For whatever reason the Entune system will not recognize most of the files. I can load up 5K songs but only 15% of them will show up. Sometimes entire artists/albums are missing other times only 1 or 2 songs from an album will show up. I have NO issues with connecting an iPod via usb.

Some relevant info:

Files are .mp3
Ranging from 192kbps to 320kbps (both constant and variable rate)

I've tried two different ways of uploading songs to the flash drive based (based on some feedback I've seen online)
1.) Simply drag/drop my album folders to the drive (maintains folder structure)
2.) Drag/drop songs directly from iTunes. (results in files only, no folder system)

So far, I have not been able to figure out what is causing the files to not appear in Entune. Some poking around lead me to a thread where someone suggested it may be large album art files. Not too sure about that, some of things that aren't showing up have standard 600x600 art files.

Can anyone point me to a solution or barring that, how to get in contact with a Toyota engineer. Unfortunately, these types of question are over the head of the guys at the dealership.


As promised...

Here is the cool tip:

Did you know that you can sync the seat/mirror memory to a particular key fob? So, when you unlock the car the seat/mirrors will automatically begin to move into your position. This is extremely helpful for instances where one driver is considerably taller/shorter than the other.

Here's how to do it -

Record your driving position to button “1” or “2” before performing
the following:
Carry only the key you want to register, and then close the driver’s
door.
If 2 or more keys are in the vehicle, the driving position cannot be
recorded properly.
Check that the shift lever is in P.
Turn the engine switch to IGNITION ON mode.
Recall the driving position that you want to record.
While pressing the recalled
button, press and hold the
door lock switch (either lock
or unlock) until the buzzer
sounds.
If the button could not be registered,
the buzzer sounds continuously
for approximately 3
seconds.

***
Alright...I finally figured it out...

I remember reading that there was a file limitation of 500 files per folder. This is the issue.

When you drag over songs from iTunes it does not keep the folder structure intact. Instead, it just copies over all the songs/filenames. The car then uses the metadata (tagging) to do the indexing. BUT it's only reading the first 499 files. My usb sticks had zero folders and 1,000+ files.

I was able to solve this by making folders (Music 1, Music 2, etc) and moving <500 songs into each folder.

If you drag/drop songs from iTunes than you will have to use the above method. If you just drag/drop from your folder structure, you should be fine. As long as no folder (including the root) has more than 500 files in it. I'm not sure about the max # of FOLDERS you can have though...I'll let someone else test that
***
 

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Same problem here. 1098 songs on a 32gig usb stick. (tried 2 different ones) It only shows 499 songs. Go to play songs then select all songs or random all songs and with the audio display full screened it will tell you how many songs it see's. Such as playing song 58/499 or 103/499 something like that. See how many songs it sees.
I wonder if for some reason 499 is the max. Got on Toyota's entune site the other day and there was a contact number for support. Ive been thinking about calling but never have the time.

All mine are in the root of the usb with everything tagged properly.
If I put 4 or 5 of the songs I know thats not showing on a different usb then they work fine. If I remove the music from the usb and reformat then move all 1098 songs back some that did show up no longer shows up and some that didnt show up now shows up. Seems to be random. Again I wonder if 499 songs is all it will see.

Phone number and hours
http://www.toyota.com/entune/support/da/#

let me know what you find out please.
 

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499 songs is not the max. Mine shows a little more than 1000 songs. Though I don't know exactly how many songs on the stick.
 

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I only have 400 something songs and it seems to show up fine. But I have another problem. When playing the entire collection and not just narrowed to one album, are you guys able to sort all the songs by artist name? I'm only able to sort it by song name.
 

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Discussion Starter #9
Same problem here. 1098 songs on a 32gig usb stick. (tried 2 different ones) It only shows 499 songs. Go to play songs then select all songs or random all songs and with the audio display full screened it will tell you how many songs it see's. Such as playing song 58/499 or 103/499 something like that. See how many songs it sees.
I wonder if for some reason 499 is the max. Got on Toyota's entune site the other day and there was a contact number for support. Ive been thinking about calling but never have the time.

All mine are in the root of the usb with everything tagged properly.
If I put 4 or 5 of the songs I know thats not showing on a different usb then they work fine. If I remove the music from the usb and reformat then move all 1098 songs back some that did show up no longer shows up and some that didnt show up now shows up. Seems to be random. Again I wonder if 499 songs is all it will see.

Phone number and hours
http://www.toyota.com/entune/support/da/#

let me know what you find out please.
Thanks for the info.

I called and talked with someone.

Official answer: the USB will only accept up to a 4gb USB stick. No information on in whether or not this is remedied with a software update in the future.

Bummer.
 

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Yea I called and got we recommend an 8 gig usb stick formated fat or fat32 but some have had luck with larger usb sticks.
The guy sounded like he didnt really know and was just trying to sound like he knew.
All well maybe somebody will fiqure it out.
 

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Discussion Starter #11 (Edited)
ugh.

So I decided to just leave my old 30gb iPod classic in the car because 4gb is not enough.

Guess what?

The voice recognition doesn't work. Apparently this 4gb indexing limitation is also screwing up the ability for the system to access the artist/album/song info for the voice recog. I can access all the files via the main screen but isn't the whole idea of the voice recog to keep my eyes on the road?

Here's what I'm experiencing:

"Play artist Beck"
"No artists available"

"Play album Sea Change"
"No albums available"

So f'n frustrating.


Can anyone verify that they are having this same issue? Please let me know how many files/storage is on your device and whether it's working or not.

I read the manual and it says that if you are having a problem accessing music via voice recog you should reduce the number of files on the device. Brilliant solution!
 

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Greetings... long time listener, first time caller...

I've had my Black on Black Platinum for about 3 weeks now :clap:.

I started with a slow 64GB stick maxed out (about 59GB), and had no problems (other than the long initial index).

I then upgraded to a 128GB stick (formatted exFAT) that is USB 3 (not important, except that it loaded from my NAS box much faster!) with all my music on it (about 70GB), and (much to my surprise) have had no issues with playing or searching :dunno:.

It doesn't seem like it's a size or track limitation. I would guess that it is either a formatting issue, a file issue, or possibly a directory structure issue. Mine are probably mostly 128-320K CBR, and my files are arranged in an artist/album file structure, but I will try some experimenting and see if I can replicate a problem.
 

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Discussion Starter #13
Greetings... long time listener, first time caller...

I've had my Black on Black Platinum for about 3 weeks now :clap:.

I started with a slow 64GB stick maxed out (about 59GB), and had no problems (other than the long initial index).

I then upgraded to a 128GB stick (formatted exFAT) that is USB 3 (not important, except that it loaded from my NAS box much faster!) with all my music on it (about 70GB), and (much to my surprise) have had no issues with playing or searching :dunno:.

It doesn't seem like it's a size or track limitation. I would guess that it is either a formatting issue, a file issue, or possibly a directory structure issue. Mine are probably mostly 128-320K CBR, and my files are arranged in an artist/album file structure, but I will try some experimenting and see if I can replicate a problem.
How are you sure that all 70gb are showing up? Just want to be sure you aren't just doing a cursory search and assuming that it's all there. Poke around and open some albums up to see if all songs are there. Double check that all artists are being displayed. On first blush it looked like mine was working too...until I started to dig around.

Thanks for reporting in.
 

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...Poke around and open some albums up to see if all songs are there...
I know that the music was physically copied alphabetically by artist, and I've listened to artists successfully at both ends of the alphabet, but I will try and do some "scientific" testing to get a better feel that it is all really there.

In three weeks, however, when demonstrating the play music via voice control to my wife, friends, homeless people... pretty much anyone who will stand still long enough... I've never had so much as a hiccup (other than the occasional voice recognition error).
 

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Discussion Starter #15
I know that the music was hc piartiist abetically by artist, and I'so? ng wned to artists successfully at both ends of the alphabet, but I will try and do some "scientific" testing to get a better feel that it is all really there.

In three weeks, however, when demonstrating the play music via voice control to my wife, friends, homeless people... pretty much anyone who will stand still long enough... I've never had so much as a hiccup (other than the occasional voice recognition error).
Can you check one more thing?

Does it show an artist "unknown artist" that contains nearly every song
 

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A long hour-long commute this afternoon gave me time for me to try playing enough songs to make me sure that the system recognizes all 7,683 tracks that it reports.

While I do have a small handful of tracks showing up under "unknown artist", most do not, and sort under the proper names. If ALL yours are showing up there, I would suggest looking at the tagging for them.

Although the system allows you (and most of us prefer to) keep an organized file/folder structure for artist/albums/tracks, it is the MP3 tags that drive the indexing and recognition for the system.

If you are on a PC, a free program like "mp3tag" can help you see what's going on (and allow you to make bulk changes). If you are on a Mac, I'm sure similar programs exist, but I am not familiar with them. Of course, if your iTunes content is DRM'd, that's a whole 'nother problem.

Hope this helps.
 

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Discussion Starter #17
A long hour-long commute this afternoon gave me time for me to try playing enough songs to make me sure that the system recognizes all 7,683 tracks that it reports.

While I do have a small handful of tracks showing up under "unknown artist", most do not, and sort under the proper names. If ALL yours are showing up there, I would suggest looking at the tagging for them.

Although the system allows you (and most of us prefer to) keep an organized file/folder structure for artist/albums/tracks, it is the MP3 tags that drive the indexing and recognition for the system.

If you are on a PC, a free program like "mp3tag" can help you see what's going on (and allow you to make bulk changes). If you are on a Mac, I'm sure similar programs exist, but I am not familiar with them. Of course, if your iTunes content is DRM'd, that's a whole 'nother problem.

Hope this helps.
Thanks for following up.

Really glad you're problem free.

Meanwhile, this type of shit really pisses me off. The CS rep just spew out a canned response that turns out to be incorrect and I'm left dangling.

I'm on a Mac. My files are tagged appropriately. I've tried 6 times to correct this. I know it's not the tagging because some files that don't show up one time will show up another. The only pattern I can seem to find is that files seem to be recognized in the order in which they were added to the USB drive. So, the first albums that I add will always show up.

I think I'm going to need to call back and escalate to a someone who isn't reading a troubleshooting screen.
 

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tunerbrown, did you try different usb stick? Did you try using a PC instead of a Mac? And if using a PC also try different format(fat, fat32,...)
 

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Discussion Starter #19
tunerbrown, did you try different usb stick? Did you try using a PC instead of a Mac? And if using a PC also try different format(fat, fat32,...)
I've tried 3 different sticks (4gb, 64gb, 128gb). All formatted to, the suggested, FAT32. I have not tried loading music via a PC as I do not have one.
 
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