You're in the minority.....Heffner gets voted best service in the region every year.....although for a first post yours is a doosy.stay away from heffner toyota in kitchener
they rush your vehicle through and are not thorough at all and they paint over rust any mechanical repairs done by them sometimes have to be done
twice ie front end alignment wheel not on centre. also missing fasteners on bumper and wheel wells
my next vehicle will not be a toyota!