Yup, you got ripped.

The "10k service" is nothing more than an oil change (~$30) and a tire rotation (maybe $20?).

 

44 gets a senior discount?

 

44 gets a senior discount?

:lol:

Comedy gold. Spoken like a true TN'er, "Screw your problem, you got a discount?"

 

So what did you pay? Your 44 dude dont take that crap, im 26 I wouldnt! Get your money back!

 

44 gets a senior discount?

I guess in addtion to being gullable, I also look older than I really am. I'm pretty sure I'm done dealing with a certian dealership in Union City Ga.

Joe

Newnan Ga

 

You got shafted by Clifton Todd Britt.

Local prices...

 

I just paid $41 for my 5000 mile service. They changed the oil, topped off the fluids and rotated my tires (even set the pressure to 32 as I requested). Now that I am feeling good I think next week I may take my truck in for service!!

 

You should have known when they asked you to bend over. :disappoin

 

Yeah, you should have told them to stick to their quote and give you your old wipers back. Always double check the bill before you pay. You might have been able to get the price corrected. But once you pay, you're stuck.

 

As a last resort go to the sales manager and tell him you didn't expect to get scammed by the dealership when you agreed to buy the truck...and tell him that now you are going to e-mail all your friends and correct all the nice things you said to them about the dealership. Then ask which is more important...the money the service dept. made jacking up the bill...or future business.

May or may not work...but sales people do make a promise to treat you right when they close the deal..so hold THEM to that promise.

My dealer was excellent on the sales end but shitty on the service end. Took my wife's corolla in for a servicing...and they told em the battery terminal needed to be replaced...which I think was $10.00-$20.00. I siad fine.

Picked the car up on a Friday night on our way to dinner, and they had replaced the brand new Interstate battery...which was only four months old. I went through a lot of bullshit before they finally put the original battery back in, three days later. They tried to tell me that if I drive out of the lot that Friday night that battery they just put in was no longer new. Not my problem. They tried to get me to sit around for an hour while they tried ot figure that out...and I said no thanks. Yet all the monkeys who touched the car had gone home and they didn't know where my brand new Interstate battery was.

Needless to say, a verbal baseball bat up the ass of the service manager changed his way of thinking.

That happened on the same day I took my taco in for its 5000 mile servicing, when they could not find the keys to my truck for over 45 minutes.

Good luck.

 

At the shop I work at, we charge 13.88 to change the oil/filter, rotate the tires, check PSI, and fluids and do a full inspection of the vehicle.

 

At the shop I work at, we charge 13.88 to change the oil/filter, rotate the tires, check PSI, and fluids and do a full inspection of the vehicle.

what are you using for oil?...water???

 

what are you using for oil?...water???

ROFL

 

Dealer Woes

I took my 06 DC Off-Road in on Monday night for the exhaust manifold TSB for work Tuesday and I still don't have my truck back. I don't know if they are trying to intimidate me, so that I just throw my hands up and say forget about it, but yesterday morning they told me it would definately be done by COB, and then I received a call stating the O2 sensor was stuck in the manifold and it would need a new manifold. My problem is that they did not even start until shortly before I received that phone call.

 

I think we should all complain loudly to the svc mgrs and the sales mgrs of dealerships that stoop to this. Our local Honda dealership is the same way. Actually, it's gotten a bit better, the "svc record" booklet they publish now at least lists things that are actually on the vehicles -the old one described items that needed servicing that weren't even on the vehicle. (At least your Taco DOES have wipers to service, even if it wasn't absolutely necessary.) But still, they call for services that are way earlier than the mfr's recommendation. (Probably only because they have our interests at heart. The interest, and the principle.... and any other cash we happen to scrape up.) Maybe if they realized how much bad publicity they can get, it might make a difference.

OTOH, when we do have a good svc dept, we should tell them so, as well as our friends.
Our local Pontiac and Saturn dealers (owned by the same folk) are about as upfront and honest as you can find. They've had opportunities to sell me things that they really didn't think I needed -and chose to tell me I didn't really need it. (I had a cable boot that had cracked on my manual tranny of my Suzuki Sidekick. To keep crap out of the cable in the mean time, I cleaned and wrapped it well w/ high grade electrical tape (not that gummy, melty crap you find in the budget bin of the DIY place). When I next had a chance to go in for some other work (timing belt I think), I asked them to replace the boot. The guy calls me at work and says, "We can replace the boot if you want, but Bill (the technician) says you've got a really good seal on it w/ the tape that's on there, and the boot is $59 from Suzuki. Do you really want us to replace it?" Would've been an easy job, as the cable just unpins there, but they didn't replace something unnecessary. And he was right, 5 yrs later, just before I sold it to my cousin, I took a look at it and there was no reason to replace the tape, much less the boot. And their work has always been perfect for me. I make a point of telling friends and family about these folks, and using them for any non-covered repairs that I don't do myself. Maybe, if these ripoffs learn they risk losing more sales, they'll cut back on these practices.

 

If they didnt at least call you to authorize the additional work, you dont have to pay for it. Its as simple as that. When you go in they should provide you with a writen estimate that you have to sign before they start working on it. If they change things that wernt on the estimate, its their fault. But these things have to be caught BEFORE you pay for it, or your pretty much screwed. Its a good idea to look over any invoice (wether its autmotive realated or not) before you hand over the cash.

 

^^ yup, if they did work that was not authorized, then you dont have to pay for it.

I took my old Prelude to the dealer for a warrenty fix, I said call me if you do anything that I will have to pay for, and they noticed that my shift boot had come unstapled and they decided to take the center console out and fix it. Wanted like $180.

I then said well why wasnt this under warrenty too... they said because someone (previous owner) put in an aftermarket alarm and had a sensor under the boot or something... I said i didnt authorize you to do it, so im not paying. Fought for like 20 minutes till they caved. Some of the crap they try to pull.

I also had one that couldnt get my valve cover back on 3 times! Had oil spraying out of it while driving down the road! Rediculous.

 

At the shop I work at, we charge 13.88 to change the oil/filter, rotate the tires, check PSI, and fluids and do a full inspection of the vehicle.

And the location of this magic shop is?

 

what are you using for oil?...water???

My guess is it's probably SH or SJ rated bulk dino.

 

wal mart baby! the service people at my wal-mart do a way better job than any other place I've been too and it's dirt cheap! like $18 for a whole list of things. oil change, top off fluid, vacume out the mats, wash the windshield, air and check the tires. lube any grease points! what more do you need PLUS you can sit and watch them do the whole thing right in front of you!

 

21 months ago I left the dealer with my truck, I've never been back. Even ordered Toyota specific parts for my services online. What things I don't do myself, I have a local mechanic do. Ask around, I'm sure you have good local reputable mechanic for most services. It won't void your warranty and will save you a ton.

 

^^ yup, if they did work that was not authorized, then you dont have to pay for it.

...

It doesn't read like the work was unauthorized. He was quoted the $189.00 but assumed that all of the work being done was part of the 10K check which it isn't.

 

what are you using for oil?...water???

lol


Havoline 10W-30

Or you can bring in your own choice of oil and we'll put that in.

[quote='05kesslers] And the location of this magic shop is?[/quote]

Express Tire-Goodyear in Murrieta Ca. I'm a Service Advisor there....

http://www.expresstire.com/

I worked at a Toyota dealer for two years and I STILL brought my cars to Express to get work done.

 

I was a service manager for VW/Audi for 5 years, and, after reading this post, I am so glad that I am not in the business anymore. There are so many people out there, honest people, that work for dishonest people and therefore can do nothing about it except charge people 189 for essentially and oil change, tire rotation and a visual inspection. The entire car business is amazingly oxymoronic. We all love our trucks, that is why we are on this site, but I bet we all mostly hate our dealerships. I don't. Thankfully I have an excellent dealership with an outstanding parts and service department. I think part of that might be that I used to be on the other side of that counter and know how difficult it is to do what they do on a daily basis, and they know they really can't pull anything over on me since I used to wear their shoes.

Next time you take your truck in, check the mfr's suggested service schedule versus the dealer recommended maintenance. Read them side by side before you meet with the advisor. Pick the things that you want done. Have those things done and that's it. I bet that service included 1 hr of flat rate labor to "check & inspect" 15 or 20 different things. That flat rate hour is anywhere from $75-95 out of your pocket. Each dealership in each indivdual region will have different things that need to be done so you may want to listen to what they have to say. But having made many of those "dealer recomended service packages", under the watchful eye of my general manager or the prts & svc director, I know that there is a lot of fluff in those services. Usually about an hour or 2 of the service is just to pad the pockets of the service department.

God I used to hate my job!! :headbang: Love cars, hate the beurocratic bs that is involved with buying selling, and servicing cars.

I'll get off my soapbox now!! :thankyou:

:blah: :blah: :blah: :blah: :blah:

 

I was a service manager for VW/Audi for 5 years, and, after reading this post, I am so glad that I am not in the business anymore. There are so many people out there, honest people, that work for dishonest people and therefore can do nothing about it except charge people 189 for essentially and oil change, tire rotation and a visual inspection. The entire car business is amazingly oxymoronic. We all love our trucks, that is why we are on this site, but I bet we all mostly hate our dealerships. I don't. Thankfully I have an excellent dealership with an outstanding parts and service department. I think part of that might be that I used to be on the other side of that counter and know how difficult it is to do what they do on a daily basis, and they know they really can't pull anything over on me since I used to wear their shoes.

Next time you take your truck in, check the mfr's suggested service schedule versus the dealer recommended maintenance. Read them side by side before you meet with the advisor. Pick the things that you want done. Have those things done and that's it. I bet that service included 1 hr of flat rate labor to "check & inspect" 15 or 20 different things. That flat rate hour is anywhere from $75-95 out of your pocket. Each dealership in each indivdual region will have different things that need to be done so you may want to listen to what they have to say. But having made many of those "dealer recomended service packages", under the watchful eye of my general manager or the prts & svc director, I know that there is a lot of fluff in those services. Usually about an hour or 2 of the service is just to pad the pockets of the service department.
<snip>

My point exactly. Louisiana Mtrs and Saturn of Lafayette have excellent svc depts, from the way they treat you like you're, well, uh, the customer, to not jacking you around.

OTOH, our Honda dealership svc dept has historically gone the other way. On one occasion, my wife booked an oil/filter chnge w/ them because I couldn't get to it. They told her it would be a 45min stint, so she decides to just wait there. She gets there, and bozo badgers her about the XXXXXmile svc pkg, how it's really important, and how it's a bargain (for $85). Tells her it can all be done in less than an hour (which of course, raises the question of why it's 3 1/2 times the price of the originally sched work). She finally caves, but then thinks better and calls me. I told her to let me spk w/ him. I asked him what was in the svc beyond the oil/filter. He runs thru this printed list of items that are either glancing at the see-thru reservoir (like master cyl, w/s washer, coolant, and p.s.) or looking at the CV boots, or the best of all - lubricating the U-Joints. -on her front wheel drive Ody, which of course, has no UJoints. The only real effort was a tire rotation. I then spoke to my wife and told her to tell them that she only wanted the oil/filter like originally scheduled. It was over 2 hrs before they finally gave her car back, and the butthead refused to reset the maint light when she pointed it out -unless she would pay $35 to reset it. Needless to say, I let them know my thoughts about that, and that I'd be passing that on to my family and friends.

But as I said, the other folks, they are the sh^t. I was on crutches one time and the starter freaked out. They picked me up, dropped me off, OEM parts + labor was $5 cheaper than the quote I got from aftermarket (trying to estimate how bad the bill would look). Good guys.