I've been dealing with my tailgate on my 2015 Highlander not working for several years now. Here is my "latest remedy". When it malfunctions, I'll manually close the tailgate, go into the glovebox and turn the tailgate off, wait a few seconds then turn it back on. The tailgate seems to work for a while, then, at some point in the near future, I'll have to do it all over again. I think I've done something similar with the gate open. If it's open all the way, and starts to go down then stops, I'll force it back open all the way, turn it off in the glove box, then turn it back on.
I've tried all the suggested solutions, and none of them have solved anything. This is what has worked best for me. Good luck....
I've tried all the suggested solutions, and none of them have solved anything. This is what has worked best for me. Good luck....