Did you have the dealer try a full system reset/reboot?

 

Have not done this yet. Just coming up to my first oil change and was going to enquire.

 

Definitely have them try it. On my '13 TAH, I had similar little glitches. I was fortunate that they all went away when they reset the software and haven't had an issue since.


Good luck and let us know how it goes.

 

Just wondering how long it takes to reset the software? Are they actually loading the software back on, or are they just doing a "factory reset" like you might do on some electronics where it wipes all the settings and goes back to "factory" fresh?

 

It is my understanding that they can do either.... I'm pretty sure that they did a full software 'reinstall' on my Avalon; however, I can't tell you how long that actually took because the car was in for other services. There is a thread here where a Toyota tech posted a link to a software update which you could download onto a thumb drive. I did that and it didn't take very long (5-10 minutes?) for the update to occur (I did have to re-install my contacts both times, both on the dealer reinstall and the update). That update actually made my voice recognition and Bluetooth better and my dealer wasn't even aware of it until I showed it to them. Unfortunately, that tech took the link down when a conversation ensued wherein some posited that he was breaking forum rules (and maybe the law) posting the update and he didn't like the accusations. My personal opinion was that an update to fix bugs was not a problem; however, I'm not sure that member even stuck around after that, feeling his help was not as appreciated as he thought it should be; which, IMHO, was a shame.

 

Update: Took my car in for its first oil change. While there had a chat with the service advisor. He went to the computer and looked up any issues with the audio/nav unit and found a service bulletin/advisory (can't remember the terminology) that list a number of symptoms of a known problem and the affected models, years and VINs. Apparently the unit with or without NAV is made by Fujitsu. The issues affects 2014-2015 Corolla, Camry & Rav4 before a certain VIN when it was then updated and installed on future units. Mine fell in before they corrected it.

So, now I have to take it in on Saturday and they will apply the updates to the unit and hopefully all my problems will go away. I will update you after it is upgraded.

There were 7 or 8 symptoms on the list and I had only noticed a couple of them so far.

Others included:
Blank screen (but audio play continued)
Not switching between XM and AM/FM
Not putting calls on hold (I think) losing calls.

I should have asked for the bulletin # or a printout. Might have helped other owners.

Thanks for your help.

 

Glad to hear there is a fix out there. Let us know how it goes!


Good Luck!

 

Well, I took my car in last Saturday to get the software update. I had booked the appointment earlier in the week and the service advisor said they had lots of updates on USB keys and it wouldn't take long on the Saturday. We arrived, were checked in and went to wait in the lounge. About 45 minutes later the service advisor returned to tell me: "I have good news and bad news. The good news is, your car is ready to go. The bad news is, we didn't do the update because we didn't have it on a USB key. We have to order the key. When we get it we will call you."

What! (I could put WTF!, but I don't speak that way...oops, I just did...)

1. So between Tuesday and Saturday nobody bothered to check and see if they had it? And then inform me to book another date when they did.
2. Good news and bad news? You just wasted 20 minutes of my time getting there, 45 minutes of my time waiting, and another 20 minutes getting back home. On my day off!!
3. We'll call you when it comes in. One week and still waiting.
4. Has Toyota heard of the internet? Or any kind of network? Why couldn't they spend a moment and download it onto a USB key. Why doesn't every dealer have all the software updates of all their products every time one comes out? USB keys are only a couple of bucks. You don't need a key for every update. They are reusable.
5. Did not even offer me any compensation for my wasted time. Stupid me didn't even ask. A free oil change should have been the minimum.

Not sure the forum policy on mentioning dealership names and service issues. But if anyone has had a similar experience, what did you do? Normally I get decent service from the dealership and my two times buying a vehicle there have been ok but overly long processes. The only games I like to play are boardgames, not haggling games.

Anyway, should I mention my last experience when I finally go for the update and ask for something in compensation for time wasted (and gas, but its a hybrid so not so much)?

I will update after the next attempt. Thanks.

 

the usb drives are color coded to cover specific vehicles. makes it easier for techs to get it right. they however can download the right one and put it on another stick. the symptoms you mention are very popular across all toyota models and had I seen this thread would have ensured you a software update would have fixed it. it can take a good 20 min to do the actual update. as for the poor service you should have said something sooner but can still say something now. ask for a rental for the day or to have the gas filled, just ask them to be reasonable in your shoes.

 

Just thought I'd update the thread.

It has been about 6 weeks since we first wasted our time going in to get the software update and they still don't have it. Gee 6 weeks to get a USB key with a patch for an already known problem. I know mail is slow.... but this is ridiculous. Is the patch only for American vehicles and they forgot to reprogram (dumb it down - I mean remove all the good features) it for Canadian vehicles? I guess the next step is to escalate it up the chain of command.

This is something they should have been able to login, download to a USB key and install in the vehicle in about 5 minutes + the update time.

Meanwhile I have to live with a glitchy Audio/Nav system. Never knowing when I might be able to navigate, voice control, listen to music.

Hmmm....

 

I don't know if this is related to a software issue on my 2015 Camry XLE radio/nav system but I wanted to put the question into this thread before I tried to create a new thread. To me, it seems to fit as a related software issue.

My home screen (3 screens) has been opening as I wanted it to for several months now. In the last 2 weeks I noticed a change in the phone section. The 4 buttons that you can program names and numbers into for a quick dial used to show the names of the people they were for and the symbol showing work or home types. Beginning last week, they show the numbers only, no names or symbols. To me, that negates the quick dial point. I have to take my eyes off the road and actually read the number to make sure I'm dialing the right one. Very annoying of course. I want my "names and symbols" back! I have deleted them and put them back in and they show properly until the car is started again the next day or the same day. I've tried that option twice with the same results.

Second, it seems like half the time my phone won't connect properly either. I have gotten no Bluetooth connection, no call history, no favorites, etc., at various times in the past 2 weeks. I have done no updates on my iPhone 6 and am using the same IOS version as the day I got the car 3 months ago. I have not had anyone touch my car since I drove it off the lot.

Has anyone else had anything similar? Did a trip to the dealer for a software update correct the original posters issue or maybe mine shown here?

Thanks in advance for anyone's help here.

 

Second, it seems like half the time my phone won't connect properly either. I have gotten no Bluetooth connection, no call history, no favorites, etc., at various times in the past 2 weeks..

I use an Android phone. I normally don't leave my bluetooth on on my phone, only turn it on when I need it. My phone will always connect with the car when I have the BT on when I turn the car on. If I forget and turn the BT on right after starting turning the car on it will not ever connect. If I wait about 5 minutes and then turn on BT it will always connect immediately.

 

I don't know if this is related to a software issue on my 2015 Camry XLE radio/nav system but I wanted to put the question into this thread before I tried to create a new thread. To me, it seems to fit as a related software issue.

My home screen (3 screens) has been opening as I wanted it to for several months now. In the last 2 weeks I noticed a change in the phone section. The 4 buttons that you can program names and numbers into for a quick dial used to show the names of the people they were for and the symbol showing work or home types. Beginning last week, they show the numbers only, no names or symbols. To me, that negates the quick dial point. I have to take my eyes off the road and actually read the number to make sure I'm dialing the right one. Very annoying of course. I want my "names and symbols" back! I have deleted them and put them back in and they show properly until the car is started again the next day or the same day. I've tried that option twice with the same results.

Second, it seems like half the time my phone won't connect properly either. I have gotten no Bluetooth connection, no call history, no favorites, etc., at various times in the past 2 weeks. I have done no updates on my iPhone 6 and am using the same IOS version as the day I got the car 3 months ago. I have not had anyone touch my car since I drove it off the lot.

Has anyone else had anything similar? Did a trip to the dealer for a software update correct the original posters issue or maybe mine shown here?

Thanks in advance for anyone's help here.

 

New Update:

Well it has been over 4 months now and still no promised update. Last oil change they said Sept 12. But I am still waiting for the call. No luck with Toyota Canada. Their response was - please work with your service advisor. Not sure what the problem is, but at this point I am very disappointed in Toyota and how they are dealing with this. I continue to wait patiently and avoid using NAV/Audio system for anything more than basics. I wonder if my 3 year lease will be up before the software gets updated? However, the rest of the car is great.