Toyota as in the dealership? or did you call Toyota Corporate?

 

Judging by the first picture, my OCD mind says something is off. I would like to know what is the allowable tolerances deemed acceptable by Toyota standards. I'll take a look @ our HiHy later on tonight and compare.

Hafa Adai!
'20 HiHy Red Platinum

 

I came delership as we got Sienna and have good relationship with them. Still awaiting resutls, but I doubt it will change .

 

I came delership as we got Sienna and had good relationship with them. Still awaiting resutls, but I doubt it will change .

FTFY

Call corporate and open a case file.

Contact Us | Contact Toyota

 

Yes if its not resolve somehow today or whenever I get car back I will call corprative office. To me it's not rocket science and new hatch replacement as hinges more likely has band from manufacure process.

 

it does look different on both sides... have a pic with a straight view of the back?

 

No I don't but take look where is pictured sides, even on these pictures you have a bigger gap between body and hatch on passanger side. Just look on more pictures

 

That's a bummer. I'm not sure if this is relevant or useful, but I bought a new 2017 Toyota Yaris hatch and the driver's side door was misaligned and didn't shut properly. It turns out some weatherstripping was installed backwards at the factory, so they fixed it under warranty.

Not sure if this is useful. Good luck.

 

Mine is straight across the back and gaps are even across the sides of the hatch and identical for both sides. Uneven slight differences in gaps and panel alignment are uncommon these days, even in GMs..........means something probably went on after assembly.

Will the dealer do anything about it? My guess is not unless there is an audible noise from an air leak, or water leak past the seal. Same old, same old.....story 1 meets manufacturing tolerances but can't show you those tolerances in writing and story 2 manufacturer will not cover a warranty repair for something they do not consider to be a defect.

 

Wow your are both side sticks out near the light assembly . Mine just one side and other side is perfect. I will call in the morning if they did anything as I never got call from them today. I will take loaner if they will go fix longer .

Mine is straight across the back and gaps are even across the sides of the hatch and identical for both sides. Uneven slight differences in gaps and panel alignment are uncommon these days, even in GMs..........means something probably went on after assembly.

Will the dealer do anything about it? My guess is not unless there is an audible noise from an air leak, or water leak past the seal. Same old, same old.....story 1 meets manufacturing tolerances but can't show you those tolerances in writing and story 2 manufacturer will not cover a warranty repair for something they do not consider to be a defect.

 

Not a Toyota but neighbors Chevy had similar issue and the dealership told them it was damage they (the owners) caused and it would cost $700 to fix. I spent about 30 minutes adjusting the hinges and you could see the shadow where the hinge had slipped. When returned to its original position everything lined up perfectly. It was hard to get a good torque on the torx screw fitting but I tore up a socket pretty good but got it tightened enough to hold, which is what I think was the problem to begin with. Has held up for months. I guess $1400 an hour to adjust your loose hinge screws is par for the course these days .

 

Mine aligns at the top near the shark fin. But both sides are down equally. If yours aligns at the top there is near zero that can be practically done. The lids are made wrong.

 

Still you have too big gaps between body and hatch for the car at 45 K and 2021 year !
I feel coronavirus just made all bad even our famous Toyota. Just think worse like GM and Jeep trucks !

 

I almost don’t care. As long as it seals, closes properly and does not whistle, who cares?????? It is cosmetic in the rear of the car. It is really a $34k body with extra stuff added for higher trims.

There very well may be engineering reasons why they made it fit like this which is not up to our aesthetic expectations.

Face it, it is a mass produced consumer car and not a high end, limited production, ultra finessed luxury exotic. We drive beer pocket book cars. Do not have champagne taste expectations.

 

I almost don’t care. As long as it seals, closes properly and does not whistle, who cares?????? It is cosmetic in the rear of the car. It is really a $34k body with extra stuff added for higher trims.

There very well may be engineering reasons why they made it fit like this which is not up to our aesthetic expectations.

Face it, it is a mass produced consumer car and not a high end, limited production, ultra finessed luxury exotic. We drive beer pocket book cars. Do not have champagne taste expectations.

They aint see Jeep Grand Cherokee’s famous back door driver side gap... Better dont , they can have a massive heart attack. Worst on a $73K SRT [emoji23]


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I wish they do better job with gaps, as 2021 allowed to do a better computer graphics and design parts

 

You can have perfect fit in the computer and still have production issues.....

I will look at more of them. Have not seen an XSE in person yet.

Contact corporate with pictures.

 

Ok Toyota lovers, last development. The dealer tech rep called me back, he has contacted Toyota with pic , Toyota approved repair, so car ar body shop, so it's either hatch alignment, or repair and replacement. So we shall see what Toyota body shall say about.
But he mentioned, Toyota said as looked the pictures it's not acceptable with a such huge gap and misalignment.

 

Ok Toyota lovers, last development. The dealer tech rep called me back, he has contacted Toyota with pic , Toyota approved repair, so car ar body shop, so it's either hatch alignment, or repair and replacement. So we shall see what Toyota body shall say about.
But he mentioned, Toyota said as looked the pictures it's not acceptable with a such huge gap and misalignment.

Emmm..... Let's see if the cure is worse than the problem. IF IF IF they replace it, gosh, who knows if the paint will match. Will new noises be introduced. Leaks. Can of worms.

Mine aligns with the roof line in the middle of the roof. If you were to shift things with out bending, that would make it worse. Catching water as you drove.

I will pop the lid and look. It is not freezing here. I can say it is almost warm.... Maybe there is some adjustment, but hard to just guess.

If you are willing to accept the chances of more issues, go for it.

Me not so sure, right now. Those nits are not big enough, bad enough, to get me excited, right now.

 

I have the same issue on my XLE - left side is good, right side is not aligned

 

So I have picked up car today it's way better not perfect bu better. You can see the hinges bolt got move to diffrent position and still big gap on right side compare to left, just my finger would go between hatch and frame ~0.3 to 0.5 inch and nothing on rigth side. Anyway I think it's ok but not perferct I wish they do a better jon

 

Just side by side before and after full size pic attac

hed

 

What about at the top?

BTW: My sorry eyes do not see a difference worth noting in the last pictures.

I forgot to take pictures but at the top mine is well off on both sides, but but but, it looks like it needs the clearance to open. I stared at it while I opened and closed the rear lid.

Maybe I can take a video.....but it is close up there.

 

What about at the top?

BTW: My sorry eyes do not see a difference worth noting in the last pictures.

I forgot to take pictures but at the top mine is well off on both sides, but but but, it looks like it needs the clearance to open. I stared at it while I opened and closed the rear lid.

Maybe I can take a video.....but it is close up there.

Camry too! Terrible fit n finish!

 

toyota needs get a better quality control after line assymb. But may be because of covid and low on staff that has been moved to dealership to worry about and toyota has not refusing to pay dealer for this as they know what is going.

 

we have lots different family cars - first gen Acadia that after 3 years all this interior just look like 20 years old car, traded for used 2005 Lexus RX330 and look inside like "new" well I meant way better even with all plastic controls, than after that 2009 Cadillac Escalade long base, than has door handles just fall apart from touch and interior handle pill off and cut fingers, radio just stop working no reason, the dash board trim cracked as I thought we have been shot, and interior got old so fast. So we switched back to Toyota, and Sienna and I actually loved but I'm 6 and it was uncomfy driver seat and not enough left leg room to rest. For the shorter people is good. But it was great van and my wife love it too. We switched to Highlander as we lots miles (as do Uber part time ) and a deal was really good plus new tech is nice to have as well, less cost actually. Sienna value amazing the trade was great deal .

 

Never really looked at mine until now. Seems better than the original poster but not perfect
The tailgate works fine and doesn’t leak so I guess is okay.

 

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I realise it's a little late now as you already got the bodyshop on the case...However the very first thing I noticed looking at the first pic was the visible gasket material in the gap where it runs below the rear window. Not saying the factory did or didn't put the gasket on backwards, but Hatti58 just might be on to something. Could this be an issue with the door gasket?

 

Door gasket is may be the problem. But its interesting enough above post has same problem on same side of the car. So to me something went wrong with right side installation, gasket or alignment machine.

 

Does it affect your ability to drive?
Does anything get through the cracks?

I know if we all were to look at ever little detail on our Highlander we would find all the imperfections. If the imperfections don't cause the vehicle to drive sideways down the roads, leak during car washes, etc. Then don't worry about it because when people see you on the road they aren't going have enough time to see your imperfections.

 

Keep in mind that the gasket is new around the gate and that over time, and a short amount of time, the gasket will form around the gate and body. I think within a few months, it will look fine, and be in alignment. I've seen it before. You don't want the gasket to leak, so this isn't a bad thing.... and you have 3 years if something goes South....

 

No, it’s all plastic tailgate