You aren't the only one with the problem.

About a month ago, when many Android users got an operating system update, many were no longer able to connect with Alexa (or with other apps for those with 2019 or 2020 RAV4s).

Supposedly, Toyota knows about the problem and is looking for a solution. If you want to call Toyota support at 800-331-4331, you can add your name to the list of those having problems.

Here is a thread on the RAV4World forum that discusses the problems.

All apps gone now

Hi Everyone. So awhile ago I lost some of the apps on the infotainment, but after a reinstall of the app on my phone they all came back. Today (30 minutes ago) my Entune said it had an update. I downloaded it and installed it as requested and now find there are no apps listed at all on the...

www.rav4world.com

I've had my 2021 RAV4 Hybrid for about a year and a half. I'm sure that I've spent more time trying to get the Alexa app to work and keep it working than I have spent actually using the app. Frankly, if you need to use Alexa, you might as well just use the Alexa app on your phone. Only my OCD tendencies have caused me to keep trying to get it to work properly on the car.

 

I really appreciate your response!

I have tried to use it on my phone but I agree with your sentiments and still spent another hour going through it today.

I'll give them a call tomorrow!! Rav on my friend

 

Folks ..if someone finds the reason Alexa is not working please let me know...Customer service is the worst!!!!! After the updates in Feb 2022....Alexa is not working ... I have done everything..delete personal data..Uninstall ...reinstall.. Alexa lights up on the dashboard.. when I hit Alexa in Entunes on the dashboard...... Alexa app on my phone responds and opens.... and then suddenly.. Entunes flashes a message ... you need to download this app in order for it to work... Customer service is telling me that dealer needs to do a hard reset...we do that too...still isn't working...any feedback would be great..

 

This workaround only applies to using iPhone:
1. Make sure you didn’t start car.
2. On iPhone start Toyota app. (not Toyota+Alexa app!)
3. Inside Toyota app, touch down arrow symbol on top of screen.
4. Looking down to find App Suite square and open it.
5. Then you run Toyota+Alexa app from there.
6. Now your start your car and it will connect after a minute or so.
I think app has a bug but they never fixed it. This is the only way it’ll work on my rav4 prime. Good luck.