If you got the battery change and service at a Toyota dealer as you said just take it back to them and get them to fix it--it should really be free. Here is a TSB on a similar problem on later model RAV4s and also a very good article on rebooting the touchscreen.

 

Still trying to figure it out, would disconnecting the battery and connecting the battery work?

 

I doubt it, but it would not hurt to try. The worst that can happen is you will lose some radio presets and maybe some other things that are easily reset. Leave it disconnected for an hour to let the capacitors throughout the electrical system and head unit to discharge. It could be that your head unit is kaput. If DIY rebooting does not work I'm afraid you have got to go to the dealer and pay whatever exorbitant charge they come up with since you are out of warranty. I would raise Hell with the service manager that the screen problem occurred after they changed the battery and ask them to fix it free as a goodwill gesture.

 

Wouldn't suggest doing anything, just take it back to the dealer; otherwise, if that didn't work, the can blame it one you!

 

update i did that reverse method for 5 minutes and the issue cleared up right away!! all is good now, thanks for your help everyone

 

What reverse method? I am having the same issue!

 

I have a 2019 rav4 limited with 60000km on it. Today, i had an incident. I got the car last year. The battery died on me today. I got a new battery in it. Got the battery and service done at Toyota as well, All is working fine now. However the display touch screen is not. It seems to be in some type of constant reboot mode. Screen went black then restarted like I had turned my car off and on again. The speedometer and screen on the dash didn't do anything weird though. The screen on the dash is fine, just the touch screen. It comes on and even if a song is playing, it plays then goes off as the screen goes black again. I also held the volume button down a few times. for it to reset. which it does, but it seems to be stuck in this forever loop of constantly going black and shutting the music down every few seconds. i am not really able to use the touch screen touch sensor either , it works bit then it does not Also i turned off the blue tooth on my phone as well, so phone would not be connected. I also disconnected my iPod touch was that connected to it. still getting this problem still I did my best to trouble shoot this problem? What suggestions do you all have. I couldn't seem to find anything on Google about it happening to anyone else. Has anyone heard anything about this before?

the same thing happened to me!! what did you do about it? Toyota told me i would have to get anew radio and screen to the tune of $1400!!

 

Same thing happened to my 2020 Highlander after battery change. Motor was already running while I read the ‘reverse method’ so just put it in reverse and kept brake depressed for 3-4 minutes. After putting back in park the radio and screen all rebooted and started working again. Amazing! Thanks everyone.

 

OMG!!!! This really works. Fixed my wife’s 2020 RAV4. Got super husband points. Thank you so much!!

 

I had the exact thing happen at the Toyota dealership - was towed in to replace battery and they called to say the display is no longer working and needs to be replaced. “We will cover the labor but it would be 1k” what the heck! The screen was fine when the battery wasn’t working and now it’s just turning on and off and think I should have to pay for it…

 

The dealerships simply do NOT KNOW about the Reverse Reboot fix. It is not in any Toyota repair literature. See if you can get your RAV back from the dealer and do the Reverse Reboot as others in this thread and on the RAV4World forum have done. If it works then it saves you money and aggravation. You have nothing to lose.

 

Everyone should be aware that the new 2023 model year cars have a different touchscreen than the 2019-2021s. There is a major glitch in the 2023s where the screen goes completely dark and won't work. This can't be fixed by the Reverse Reboot as far as I know.

 

My husband and I got our 2019 RAV4 hybrid back from the body shop today. Same thing . . . Auto shop said it wasn’t related to the accident damage and I had to take it to Toyota. On the way home I was researching online and found this. We stopped in a parking lot and went through all the reverse steps and it worked! We bursted out laughing. Could not believe it! Thank you for posting this!

 

Glad that it worked!

 

2020 Highlander Limited. Was away for 3 week and when I returned and drove the highlander the touch screen was sequencing on and off as you all described above. The BACKUP method fixed it. Thank you all for posting this fix.

 

So the REVERSE RESET works for Highlanders too! That is good to know.

 

This worked for me on my 2020 Toyota Highlander. Just bought the car and battery started smoking/steaming so we replaced it and then the screen started going off and on like every other minute. No buttons worked and touch screen wouldn't work. It was awful. The dealership I bought if from 5 days prior said we did something wrong when replacing the battery and killed the screen. Thank God I found this. I did the reverse for 5 minutes with car on but ignition off. Thank you, thank you, thank you. Thought I was going to be out $1,400 for a new screen.

 

Thank God I found this. I did the reverse for 5 minutes with car on but ignition off. Thank you, thank you, thank you. Thought I was going to be out $1,400 for a new screen.

I'm happy that I could help you!

 

Hey this is my phone number 229 9471367 could you please text me my wife's car battery. Die we replaced it. And now her radio comes on and off . Could you text me how to fix. Dealership said had to have 1400 radio

 

Just commenting to say thanks so much for the mention of the reverse method, worked like a charm so far for 2019 RAV4 Limited!

Screen kept turning off and on after removing some corrosion from the negative battery terminal I had to take off to fully clean.

Exact actions taken:
1. Pressed brake pedal
2. Pressed ignition to turn on car
3. Shifted to neutral
4. Activated parking brake
5. Shifted to reverse
6. Released brake pedal
7. Set timer on phone for 5 min (and 15 seconds for good measure) and just sat there and didn’t touch or do anything else
8. After timer was up:
9. Pressed brake pedal
10. Shifted to neutral
11. Released parking brake
12. Shifted to park
13. Released brake pedal
14. Shut off car
15. Opened and closed driver door
16. Pressed brake pedal
17. Started car
18. Confirmed screen was working so far

Seemed like the screen was working ok around step 12, maybe something to do with the camera view mode switching causes a problem? Seemed like CarPlay could be relevant too?

Hopefully it stays fixed and I don’t need to revisit this. Just wanted to leave this note as thanks for a painless fix and encouragement to others that it works.

Thank you so much! this worked for my RAV4 2020, you saved me $185.00
This worked on my RAV4 2020, thank you so much for sharing this tip!!

 

Just want to put this out here.

This week, I rented a 2023 rav4 woodland edition. It’s been a week and returning it tomorrow.

Today, the screen shutdown randomly. I don’t know if this method actually fixed the issue, but I held down power button until it shutdown and restarted. I ended up doing it 2x. It didn’t shutdown yet. Tomorrow I’ll know if it worked.

 

a 2023 rav4 woodland edition.

The '23 Ravs have a bug or glitch in the new design touchscreen infotainment system. This is a different system without all the knobs and buttons on the earlier model years. This issue is widely reported in the RAV4World forum. I do NOT think the reverse reboot will work to fix these new touchscreens. On the earlier models the problem only happened when people disconnected their batteries to replace them. On the new '23 models the screen issue just happens randomly and without warning.

 

I had to put a new battery in my wife's 2019 Camry and now the radio comes on goes of . And they want my wife to pay 1400 bucks . I'm not real smart but will you please call me my phone is 229947 1367. Please

 

It being a 2023, there’s just the power button. My first experience ever seeing a glitchy touch screen. Not sure how buggy these things are, but annoying for sure.

Yesterday, I’d be on the phone, and it reboot around 6 or 7 + times. I was hoping that holding power button in would shut it down completely. Nope, they made it a reset button instead.

I doubt what I did fixed it. It’ll return one day for a future renter.

 

OMG I tried the reverse method and it worked!!!! Thank you so much!!!! Who knew just putting in a new battery would be so much trouble.

 

Just did the “reverse method “ outlined in the thread. Thank you, thank you THANK YOU!!!! Malfunctioning screen and no audio back to normal now.🤙😃

 

I'm happy to have helped you.

 

Please tell me what to do get my radio and stop it from rebooting

I had to put a new battery in my wife's 2019 Camry and now the radio comes on goes of . And they want my wife to pay 1400 bucks . I'm not real smart but will you please call me my phone is 229947 1367. Please

Randy, just do the REVERSE REBOOT steps I posted for you in my #42 post above. If that does not work to fix it then I don't know anything else to tell you to help...and I'm truly very sorry I can't do more to help.

 

Thanks for caring and post


Did the reverse reboot my radio still comes on and then goes black. Is there anything else I can do cause I don't have 1200.00 don't have have it

the same thing happened to me!! what did you do about it? Toyota told me i would have to get anew radio and screen to the tune of $1400!!

Well my wife's car my put new Battery in now screen comes on then goes black

 

What wad the reverse method? I had to change my battery too but didn't take it to Toyota.

 

See attachment in post 42 above.

 

The reverse reboot totally worked for us!! The dealership we bought our used Highlander was a Toyota certified but they still couldn't figure out why the display wasn't working after changing the battery. Thank you so muchhhh

 

A new video on YouTube shows that the REVERSE REBOOT also works on HYBRID Rav4s to fix the touchscreen recycling on and off issue. The procedure is similar to gas models. The main thing is to get the RAV into reverse gear for 5 minutes with the engine off.

 

Does the reverse reboot destroy the settings? Or do I need to record all those before a battery change? Do dealers know how to do the battery change without deleting the settings?

 

The Reverse Reboot does NOT destroy, delete or change any settings--not those you made in the vehicle settings menu or any the car came with in its software from the factory. You don't even lose any radio presets. All the reverse Reboot does is fix the on/off recycling issue on the touchscreen.

Do dealers know how to do the battery change without deleting the settings?

Most RAV4s and other Toyotas will not have any issues at all when a battery is replaced DIY or at a dealer. Some will have the touchscreen cycling on and off which the Reverse Reboot fixes. Most dealers probably use a "memory keeper" device to try to avoid problems when replacing batteries. However, the great majority of owners just replace the battery DIY without a memory saver. Other than the infrequent touchscreen cycling issue some top end models also will require simple reprogramming of some electrical options when replacing the battery ( auto hatch door height adjustment, seat adjustment memory etc.) and that is only on cars with those options and you just reset them yourself in the vehicle settings on the touchscreen.

 

After a battery change, my 2021 Highlander XLE screen was turning off and turning back on, caught in a boot loop sequence and completely unresponsive.

I googled and found this thread.

The 5 minute reverse reboot method fixed the screen flicker issue I was having and restored my touchscreen functionality. As one of the posts above stated, the whole idea seemed "just left of witchcraft" but it worked for me. I'm over the moon.

I created an account here just to say THANK YOU to the community for posting this method.