I'm not really surprised a "maintenance" package isn't transferrable to another vehicle. Should have used the value of it left that you paid, as a bargaining chip when purchasing the highlander. Hindsight is 20/20 and they might even told you no..-worth a shot.

 

It's not a maintenance package. My local dealership offers the same deal for $129 for the 3 oil changes and tire rotations.

 

Greed, you would never have seen this with local shops and with most dealerships owned by groups with multiple brand representation, they are no better than large corporations.
I only use the dealer for what they offer for "free" and even with that they suck. On my first free oil change, the filter housing was put on so tight that a breaker bar wouldn't break It loose. Ended up cracking it and having to buy a replacement. Won't be going back for the 20K and only for warranty/recall work (I change oil every 5K).

 

Did you tell them?

 

Yes...I bought the package for our 2019 Sequoia. When we bought our Highlander (from another dealership) they transferred the remaining oil changes to our Highlander.

 

First:
This has nothing to do with Toyota itself. That oil / tire rotation package was sold by the dealership. Those types of packages (other than the Toyota-branded extended warranty) are not offered by or backed by Toyota- but the dealership you purchased the car from. My guess is that the paperwork that you signed had a disclaimed that said that the package was either non-transferable or non-refundable. It never hurts to check though- look at the paperwork you signed and see what it says.

Second:
Did your 2019 Avalon come with Toyotacare? If so- why would you be tempted to buy an oil change / tire rotation "package"? Basic maintenance was covered for two years or 25,000 miles... so unless that 'package' was dirt cheap, I don't see the reasoning with pre-paying for it when you buy a vehicle. I don't pay my internet provider for the internet service that I'll need two years from now... I'm not sure why someone would pay for oil changes that they won't use for several years.

Third:
How much are you out? My Toyota dealership charges $70 for an oil change and $20 for a tire rotation. So if your dealership has similar pricing- that would mean that you didn't get to cash in on two oil changes ($140) and two tire rotations ($40)... so you'd be out $180.

While $180 is certainly not a small amount, in the context of buying a 2019 Avalon (roughly $38,000-$43,000), that's a pretty small amount. I'd probably be more upset at the "service fee" that your dealership likely demanded that you pay when you bought the new car... because that fee was probably a lot more than $180. (Dealers in my neck of the woods charge $399- and every dealership in the area charges it- as its something that is pushed by the local dealership association)

Perhaps double-check your purchase contract of that 2019 Avalon and see what it says about refunds or transfers... otherwise it seems like this might be a learning moment- not to purchase prepaid maintenance if you aren't going to keep the vehicle long enough to take advantage. Reason #3,023 of why all of the stuff that the finance manager tries to sell you is a ripoff. If there isn't some sort of prorated refund or clause that allows you to get your money back if you sell the vehicle or it's totaled in an accident- skip it.

 

First:
This has nothing to do with Toyota itself. That oil / tire rotation package was sold by the dealership. Those types of packages (other than the Toyota-branded extended warranty) are not offered by or backed by Toyota- but the dealership you purchased the car from. My guess is that the paperwork that you signed had a disclaimed that said that the package was either non-transferable or non-refundable. It never hurts to check though- look at the paperwork you signed and see what it says.

Second:
Did your 2019 Avalon come with Toyotacare? If so- why would you be tempted to buy an oil change / tire rotation "package"? Basic maintenance was covered for two years or 25,000 miles... so unless that 'package' was dirt cheap, I don't see the reasoning with pre-paying for it when you buy a vehicle. I don't pay my internet provider for the internet service that I'll need two years from now... I'm not sure why someone would pay for oil changes that they won't use for several years.

Third:
How much are you out? My Toyota dealership charges $70 for an oil change and $20 for a tire rotation. So if your dealership has similar pricing- that would mean that you didn't get to cash in on two oil changes ($140) and two tire rotations ($40)... so you'd be out $180.

While $180 is certainly not a small amount, in the context of buying a 2019 Avalon (roughly $38,000-$43,000), that's a pretty small amount. I'd probably be more upset at the "service fee" that your dealership likely demanded that you pay when you bought the new car... because that fee was probably a lot more than $180. (Dealers in my neck of the woods charge $399- and every dealership in the area charges it- as its something that is pushed by the local dealership association)

Perhaps double-check your purchase contract of that 2019 Avalon and see what it says about refunds or transfers... otherwise it seems like this might be a learning moment- not to purchase prepaid maintenance if you aren't going to keep the vehicle long enough to take advantage. Reason #3,023 of why all of the stuff that the finance manager tries to sell you is a ripoff. If there isn't some sort of prorated refund or clause that allows you to get your money back if you sell the vehicle or it's totaled in an accident- skip it.

I got swindled. They just lost a customer for life for $250 bucks. Character revealed. Doesn’t mean they were ethical in their swindle.
cat

 

I purchased an "Oil Change and Tire Rotation Package" for my previous 2019 Avalon and had one service of the three purchased. A couple of months later, I purchased a 2020 Highlander and traded in the Avalon at and local Acura dealer.

I called the Toyota dealer where I purchased the oil / tire rotation package said I'm out of luck on transferring my package. This makes me pretty upset.

Who didn't READ the paperwork?

Best lessons are sometimes learned the HARD way. READ all legal documents, understand it, then sign.
BEST to take the paperwork and have your attorney go through it. This will really piss them off, but screw them. Your money that they want, and they won't be doing you any favors.

 

Yeah , read through it, spools of legal jargon and hocus pocus. They just lost a loyal customer for an oil change.

 

Your only recourse is the evil Social Media.
ONE star Googlemaps review.
ONE star Yelp review.
Lodge a complaint w/ Croporate Toyota about this shite franchise. Corp Toy won't and can't do a thing unfortunately.

 

They gave me a revised contract.
cat