I ordered Quik-Struts plus stabilizer links from Rockauto for my 95 wagon. They put the links in the Quik-Strut boxes and shipped them like that. They didn't put the Quik-Strut boxes in larger boxes. The boxes, both QS and links, got roughed up pretty good on their way to me.
I ended up using some different links that I sourced locally, so I wanted to return the ones from Rockauto. I was worried they might give me some trouble since the link boxes were beaten up pretty badly, although it was their fault. I explained the situation and how I had received them. They didn't hesitate at all to let me return them. I got the credit on my card a few days after I sent them back.
In this case, their customer service was pretty good.