Somebody incorrectly informed you how Arizona works, or at least left out the other option.
Arizona switched to not issuing a physical copy of a title at the beginning of January and giving you an electronic copy on your MVD account, UNLESS you ask for one. I do not know how it works if you have a lien against a vehicle if they will issue a paper copy showing the lien, but you can reach out and ask. I would guess yes, but that is a guess. But you can still get a physical copy of a title by requesting it in Arizona. Everybody who has a driver's license in the state of Arizona last year had an MVD account automatically made for them, they just have to go onto the site and register it themselves. Your MVD account will display all your vehicles or whatever you have titled/register in Arizona on your account.