Tired of the remote start not working on my key fob anymore so I decided to purchase the app subscription. Comes with pretty clear instructions as to how to connect your vehicle to verify ownership but I get this error message when attempting to follow the verification steps.
Shortly after posting this I found a post on Reddit that suggested resetting your personal data to allow a good connection with your cellular device. In doing so it removed All previously installed apps, the ability to customize things like beep volume and duration the lighting stays on with the vehicle turned off. It also eliminated the remote connect authorization button within the infotainment system. After many calls to the connected services rep they had me press my SOS button which revealed total DCM connectivity malfunction.
Since I no longer have warranty coverage the dealership quoted me $150 for diagnostics and told me I'd be looking at somewhere north of $1,000 for DCM replacement so I canceled my subscriptions and uninstalled the app, I figured the plug and play remote start units are under $300 and we can eliminate the possibility of the DCM malfunctioning again in the future.
Fast forward to today (12/11/24) I pick up the car from the local garage after having one of my front hub assemblies replaced and Entune has an update on the screen when I get into the car. I press update not knowing what to expect and after a few minutes all of my options are back including the remote authorization tab so I download the app and add the vehicle, it sends me the six digit code which went right into the head unit and it connected to the vehicle, after a quick 20-minute drive home I opened the app and all of the information is now current and correct.
The shop said they didn't touch anything except the front wheel so there is no explanation as to why it is now working but I am happy to report it is indeed functional again. I guess we will see how long my joy lasts lol.
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Shortly after posting this I found a post on Reddit that suggested resetting your personal data to allow a good connection with your cellular device. In doing so it removed All previously installed apps, the ability to customize things like beep volume and duration the lighting stays on with the vehicle turned off. It also eliminated the remote connect authorization button within the infotainment system. After many calls to the connected services rep they had me press my SOS button which revealed total DCM connectivity malfunction.
Since I no longer have warranty coverage the dealership quoted me $150 for diagnostics and told me I'd be looking at somewhere north of $1,000 for DCM replacement so I canceled my subscriptions and uninstalled the app, I figured the plug and play remote start units are under $300 and we can eliminate the possibility of the DCM malfunctioning again in the future.
Fast forward to today (12/11/24) I pick up the car from the local garage after having one of my front hub assemblies replaced and Entune has an update on the screen when I get into the car. I press update not knowing what to expect and after a few minutes all of my options are back including the remote authorization tab so I download the app and add the vehicle, it sends me the six digit code which went right into the head unit and it connected to the vehicle, after a quick 20-minute drive home I opened the app and all of the information is now current and correct.
The shop said they didn't touch anything except the front wheel so there is no explanation as to why it is now working but I am happy to report it is indeed functional again. I guess we will see how long my joy lasts lol.
