The TSB is pretty straightforward. Is your head unit expired? Are you maintaining the Dynamic Navigation Subscription?

https://static.nhtsa.gov/odi/tsbs/2020/MC-10179765-9999.pdf

https://www.toyoheadquarters.com/threads/2018-2020-toyota-models-premium-audio-navigation-map-update-process-t-sb-0119-20-revision-2.2710/

REVISION NOTICE:
December 21, 2021 Rev2
The Required Tools & Equipment section has been updated.
May 13, 2021 Rev1
Applicability has been updated to include 2018 model year Sienna vehicles.  The Required Tools & Equipment section has been updated. Any previous printed versions of this bulletin should be discarded.

SUPERSESSION NOTICE:
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0047-19.
The Required Tools & Equipment, Dynamic Navigation Update, and Embedded Navigation Update sections have been updated. Service Bulletin No. T-SB-0047-19 is obsolete and any printed versions should be discarded.

Introduction:
Some 2018 – 2020 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations.

Before attempting to perform a map update, the head unit’s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit’s expiration date is expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed.

Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update.

Dynamic Navigation Update:
1. Search TIS for ANY available firmware updates for the selected model and model year. Complete the firmware update(s) BEFORE installing the map data.

2. Cycle the ignition ON (Engine/Hybrid/EV system OFF).

3. Select the Map button on the navigation head unit.

4. Select the Map Options icon on the navigation screen.

5. Select Map Data on the Map Options menu.

6. Record the old map date (YYYYMMD) and expiration date from the navigation screen

7. Select Legal Info.

8. Record the map update ID

9. Login to TIS.

10. Log into the Navigation Update Wizard.
A. Select the TIS tab.
B. Select the Diagnostics tab.
C. Select the Navigation tab.
D. Re-enter your password.
E. Select Login.

11. Select AWTEC from the Select Navigation Manufacturer dropdown menu.

12. Enter the vehicle’s VIN and head unit expiration date.

13. Enter the activation card number from the inside of the pamphlet (obtained from the parts department).

14. Select Submit

15. Enter the navigation data into the Navigation Update Wizard form.
A. Select the correct USB part number (found on the SST packaging, starts with “TLAW”).
B. Input the map update ID into TIS (without hyphens).
C. Input the old map date into TIS using the following format: YYYYMMD (without hyphens).
D. Enter the VIN.
E. Enter the repair order number.
F. Enter the expiration date.
G. Select Submit.

16. Check off each item AFTER confirming that it is correct. If ANY of the information is incorrect, select the back button

17. Select Confirm

18. Note the license key that is generated. (It is recommended to print this page.)

19. Insert the USB flash drive SST into the USB port of the vehicle (usually located under the navigation head unit, in the center console/armrest, or glove box).

20. Select Update Map on the Map Data screen.

21. Select YES.

22. Enter the license key from step 18.

23. Select OK.

24. Update the navigation head unit software. If the head unit displays Figure 17, go to step 26 when prompted.
A. Allow the update to complete.
B. The head unit will prompt to cycle the ignition. Cycle the ignition OFF, then ON (Ready OFF/Engine OFF) when prompted.

25. The Map Update screen will display and the navigation map update will begin automatically.

26. When prompted, remove the USB flash drive from the vehicle’s USB port.

27. The map update is complete.

28. Verify navigation operation.

Embedded Navigation Update:
1. Search TIS for ANY firmware updates that are available for the selected model and model year. Complete the firmware update(s) BEFORE installing the map data.

2. Cycle the ignition ON (Engine/Hybrid/EV system OFF).

3. Press the Map button on the navigation head unit.

4. Press the Map Options icon on the navigation screen.

5. Select Map Data on the Map Options menu.

6. Record the old map date (YYYYMMD) and expiration date from the navigation screen.

7. Select Legal Info.

8. Record the map update ID.

9. Log into TIS.

10. Log into the Navigation Update Wizard.
A. Select the TIS tab.
B. Select the Diagnostics tab.
C. Select the Navigation tab.
D. Re-enter your password.
E. Select Login.

11. Select AWTEC from the Select Navigation Manufacturer dropdown menu.

12. Enter the vehicle’s VIN and head unit expiration date.

13. Select Submit. Figure 27.

14. Enter the navigation data into the Navigation Update Wizard form. (An activation card number is NOT required.)
A. Select the correct USB part number (found on the SST packaging, starts with “TLAW”).
B. Input the map update ID into TIS (without hyphens).
C. Input the old map date into TIS using the following format: YYYYMMD (without hyphens).
D. Enter the VIN.
E. Enter the repair order number.
F. Enter the expiration date.
G. Select Submit.

15. Check off each item AFTER confirming that it is correct. If ANY of the information is incorrect, select the back button.

16. Select Confirm.

17. Note the license key that is generated. (It is recommended to print this page.)

18. Insert the USB flash drive SST into the USB port of the vehicle (usually located under the navigation head unit, in the center console/armrest, or glove box).

20. Select Yes.

21. Enter the license key from step 17.

22. Select OK.

23. Update the navigation head unit software. If the head unit displays the Map Update screen, go to step 25.
A. Allow the update to complete.
B. The head unit will prompt to cycle the ignition. Cycle the ignition OFF, then ON (Ready OFF/Engine OFF) when prompted.

24. The Map Update screen will display and the navigation map update will begin automatically.

25. When prompted, remove the USB flash drive from the vehicle’s USB port.

26. The map update is complete.

27. Verify navigation operation.

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Reply

 

Hi. Thank you for the detailed reply. I have not maintained my Dynamic Navigation subscription (Toyota app shows auto renew on - even though it needs to be done though a dealer). I have maintained Safety Connect. I would reluctantantly pay a dealer $169 for a 2 year Dynamic Navigation subscription, but have not yet found someone to confirm I would have the current Massachusetts highway exit numbers. It is part number TOYA00CY1721. I have also yet to confirm I can install this myself rather than pay Toyota Service at a dealership to do it. I really want to update the base map and not rely on the cloud, in part due to Toyota's outrageous price of $169 for a 2 year subscription. At that rate I'd be better off just buying a standalone navigation unit, such as one of the Garmin's with lifetime map updates. FYI, my current map version is 05-68-51 [2018-03-01] and Map update service: Inactive, Expiration date: 2/11/2022. The map update ID is 1702-1910-4209-6495. I did check for map updates on a regular basis while Dynamic Navigation was active. I also periodically asked my local dealer, who I use for all service, about map updates and was always advised none was available. I was told this month that a map update will be available in Oct or Nov this year, but they have no idea what it will contain (such as correct Massachusetts exit numbers). Reaching out to Toyota corporate has been like spitting into a gale force wind. I have seldom dealt with customer service as uninformed and unwilling to listen. The fist level support tried. The person I was escalated to talk with was the worst. Did not make much effort to help and refused to escalate further.

 

I purchased the OTTOCAST U2-X Pro and it has so far worked very well converting Apple CarPlay to wireless Android Auto. Would recommend this as an option to trying to get anything useful from Toyota and the dealerships. I find Google Maps to be far superior to the Toyota Dynamic Navigation on the 2019 RAV4.