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All-weather floor mat package on Highlander 2021

4K views 10 replies 9 participants last post by  whoa  
#1 ·
Does the package include the floor mat for the front passenger seat? I'm asking as I bought a 2021 highlander last weekend and I noticed when I got home that the front passenger mat was missing. I call the salesman from the Toyota dealer and he said he wasn't sure but it probably didn't and it was going to confirm with the manager and call me back... I'm still waiting for the phone call but it seems weird to me that it does not include it.
 
#2 ·
If you paid $318 for the All Weather Floor Mat package- yes it should include mats for the two front seats, the middle row, the 3rd row- and the cargo area.

I think that Toyota offers the mats just for the front/middle/3rd row too without the cargo mat- but I'm not sure of the price.

Either way- it's ridiculous if the dealer is saying that they think that the front passenger mat isn't included when you buy either floor mat package.
 
#8 ·
PROBLEM SOLVED! I called again today after reading your responses (with a more demanding attitude), they said they were looking into it and would call me back. They called me back half hour later saying that when they were preparing it to give it to me one of the washers saw that the floor mat was had a stain and took it off to clean it and somehow forgot to put it back. Can't say I'm mad at them since the guy was very nice and professional and apologized several times.