As I mentioned in a previous post about my turbo project, Ultimate Racing here in Toronto would the shop of choice. Johnson, the owner of the shop had personally agreed to taking on the project.
My experience with them thus far has been far from satisfactory, and I'd like to share that with you all.
When I had first spoken with Johnson to get an idea of the time frame involved in the project, he assured me "if you give me the head [for port and polish], I can have it back to you in a day, two days tops." This ended up taking 3 weeks - 3 long weeks while my car sat in my mechanic's bay, holding up his business. Thanks to a good rapport with my mechanic, I did not have to pay him any compensation. During this time, my phone calls either went unanswered or messages unreturned. On the rare occasion that I did get a hold of Johnson, the promised date would come and go.
Finally, the head was returned and re-installed, and my car towed back to my garage, where it sits, waiting to be towed to Ultimate.
But since then, my telephone inquiries have been totally ignored, as the person who picks up the phone will automatically tell me Johnson is not in. I've seen them do this call screening at the shop but thought nothing of it, and now I'm the one whose calls are being screened.
My frustrations have reached such a point that I have written the following email to demand some resolution. I'll keep you informed.
-----Original Message-----
From: Jeffrey Shek [mailto:jeffrey.shek@rogers.com]
Sent: May 29, 2003 6:43 PM
To: 'sales@ultimate-racing.com'
Subject: Status of Turbo Project
Johnson,
I’m writing to express my disappointment and frustration with the stalled status of my turbo project, which I have contracted your company to provide services for.
We last spoke on Saturday, May 3, 2003. You had come to my house to test-fit the manifold and turbo. I indicated that my target date for the installation of the turbo and all related hardware and tuning is the end of May. You said that target date is achievable. You agreed to email me during the week of May 4-10th with an estimate for the project. I have received no communication from you since, via email or any other means.
Today is May 29, 2003. It is apparent to me that the target date which you personally agreed to is not going to be met. Moreover, my numerous attempts to contact you at your company’s phone number and your personal pager have gone completely unanswered. I can only interpret this as your attempt to screen and evade my call, as I have seen and heard first hand in your shop.
My poor experience is caused by your inaccessibility and the indefinite postponement of deadlines – this is a repeat of the long overdue port and polish head service you previously performed.
As you are aware, my car has been in-operational due to the modifications in preparation for the turbo and further modifications. Any delay would be burdensome, to say the least.
You should know that my loyalty to your company is not automatic, and unless I receive a satisfactory response from you in 2 business days (on or before Monday, June 2, 2003), I am terminating our contract and demanding the return of my deposit of $400.00.
Jeffrey K. F. Shek
Barrister and Solicitor
2025 Sheppard Ave. E., Suite 2300
Toronto, Ontario
M2J 1V6
Office: 416-496-2562
Mobile: 416-587-4123
Fax: 416-497-2261
My experience with them thus far has been far from satisfactory, and I'd like to share that with you all.
When I had first spoken with Johnson to get an idea of the time frame involved in the project, he assured me "if you give me the head [for port and polish], I can have it back to you in a day, two days tops." This ended up taking 3 weeks - 3 long weeks while my car sat in my mechanic's bay, holding up his business. Thanks to a good rapport with my mechanic, I did not have to pay him any compensation. During this time, my phone calls either went unanswered or messages unreturned. On the rare occasion that I did get a hold of Johnson, the promised date would come and go.
Finally, the head was returned and re-installed, and my car towed back to my garage, where it sits, waiting to be towed to Ultimate.
But since then, my telephone inquiries have been totally ignored, as the person who picks up the phone will automatically tell me Johnson is not in. I've seen them do this call screening at the shop but thought nothing of it, and now I'm the one whose calls are being screened.
My frustrations have reached such a point that I have written the following email to demand some resolution. I'll keep you informed.
-----Original Message-----
From: Jeffrey Shek [mailto:jeffrey.shek@rogers.com]
Sent: May 29, 2003 6:43 PM
To: 'sales@ultimate-racing.com'
Subject: Status of Turbo Project
Johnson,
I’m writing to express my disappointment and frustration with the stalled status of my turbo project, which I have contracted your company to provide services for.
We last spoke on Saturday, May 3, 2003. You had come to my house to test-fit the manifold and turbo. I indicated that my target date for the installation of the turbo and all related hardware and tuning is the end of May. You said that target date is achievable. You agreed to email me during the week of May 4-10th with an estimate for the project. I have received no communication from you since, via email or any other means.
Today is May 29, 2003. It is apparent to me that the target date which you personally agreed to is not going to be met. Moreover, my numerous attempts to contact you at your company’s phone number and your personal pager have gone completely unanswered. I can only interpret this as your attempt to screen and evade my call, as I have seen and heard first hand in your shop.
My poor experience is caused by your inaccessibility and the indefinite postponement of deadlines – this is a repeat of the long overdue port and polish head service you previously performed.
As you are aware, my car has been in-operational due to the modifications in preparation for the turbo and further modifications. Any delay would be burdensome, to say the least.
You should know that my loyalty to your company is not automatic, and unless I receive a satisfactory response from you in 2 business days (on or before Monday, June 2, 2003), I am terminating our contract and demanding the return of my deposit of $400.00.
Jeffrey K. F. Shek
Barrister and Solicitor
2025 Sheppard Ave. E., Suite 2300
Toronto, Ontario
M2J 1V6
Office: 416-496-2562
Mobile: 416-587-4123
Fax: 416-497-2261
