I have a 2024 Toyota Camry, and the air conditioning suddenly failed two weeks ago. I scheduled an appointment with the local dealership, and after checking the vehicle, they said the issue was caused by road debris hitting the condenser, which made the AC stop working. They gave me a quote of nearly $2,000 to replace the condenser and told me that Toyota would not cover this type of damage. Instead, I would need to file a claim with my insurance company.
We then contacted Toyota’s customer engagement department. Unfortunately, the representative we spoke with was very rude and dismissive. When we expressed doubts about the road debris diagnosis—especially since there’s no visible hole or damage to the condenser—they said they only rely on the dealership’s diagnosis and that we have no way to challenge it.
We asked to speak with a supervisor, but the representative refused and said she could only issue a ticket for the case, and someone would call us back within 24 to 48 hours. However, four days have passed and no one has followed up.
It’s truly disappointing and shameful for Toyota to handle a customer issue in such an unprofessional and disrespectful way.
We then contacted Toyota’s customer engagement department. Unfortunately, the representative we spoke with was very rude and dismissive. When we expressed doubts about the road debris diagnosis—especially since there’s no visible hole or damage to the condenser—they said they only rely on the dealership’s diagnosis and that we have no way to challenge it.
We asked to speak with a supervisor, but the representative refused and said she could only issue a ticket for the case, and someone would call us back within 24 to 48 hours. However, four days have passed and no one has followed up.
It’s truly disappointing and shameful for Toyota to handle a customer issue in such an unprofessional and disrespectful way.
