In late 2014 thru 2015, Toy saw a chronic prob with the ECM board for the Electric Power Steering (EPS). I do not see a similar TSB or safety campaign for your 2019 HL, so this info "may" be irrelevant. But just for your reference when your talk to your Toy Service Advisor, you may wish to mention this previous 2015 campaign re: EPS problems. Once they pull the Diagnostic Trouble Codes (DTCs) from the OBD port, they should begin troubleshooting. If you can pass those DTCs back to the forum, then it will be informative. The service tech should include those DTCs on the service invoice they give you under his/her "Diagnostic" entry. Lastly, a prev forum member reported this issue and indicated that after about the fourth time they turned-off and re-cranked the vehicle, it went away and they were able to move the steering wheel. They then drove it to the dealer ... as I recommend you should if it does clear after several re-cranks. Good Luck.
