If there are any Toyota Techs out there I wouldn't mind seeing the specific TSB dealing with this issue. I haven't found a copy anywhere but the dealer did state that a bulletin for the issue existed.

 

about a week ago, i notice a "tap" sounding noise coming from the roof of the car. it's not a repetitive noise but just a single "tap" like sound and at time can here it two or three more times. it only occurs when road changes grade such as reversing out of my slightly incline driveway, over speed bumps, are really large imperfections on the road.

i was guessing two things here...one being a possible harness or the like not secured. i do have the moonroof package. or the other mostly likely cultprit called into question is the structural integrity of the roof manufacturing itself. the chassis will flex and how much depends on the engineering.

i'm not overly concern but i come to expect the noise now.

I have a 2012 SE btw.

 

In my case the noise is much more than an occasional tap. You can here audio of the noise here: http://www.schiffner.com/wp-content/uploads/2012/07/Audio_of_roof_from_6-20-2012_TrimmedMP3.mp3

 

Same problem with my 2012 Camry SE V6

I have the exact same popping roof noise problem when going over bumps or onto a driveway. It seems to only occurs if the car is angled relative to the speed bump/driveway.

I brought it to a dealer on a really HOT day and they could not reproduce it. Once the weather got cold, the popping roof noise came back. I'm going to bring it back to the dealer once I have time.

 

The popping from sunroof or reinforcement popping has been a concern since 2007 but multiple concerns can cause the same noise.

insulation on front corners
insulation sunroof frame
properly torquing sunroof frame (10mm nuts all around)
Insulating roof support or resealing

Various tsb's have been out over the years to rectify the concern but each time a revised model is introduced so is the noise. Mine does it every so often on a good body flex but it doesn't bother me at all...i expect some noises.

Sounds to me like the dealer is working with you as they opened a case with toyota for technical assistance. Just stay on top of it...as much as you never want a comeback sometimes it does happen especially for rattles.

 

I have the same poppingissue

Only when I go into driveways the popping noise happens. I am interested in the TSB as well.

 

Roof popping

Only when I go into driveways the popping noise happens. I am interested in the TSB as well.

you need to file a complaint see the link below, toyota is ignoring the problem

https://www-odi.nhtsa.dot.gov/ivoq/

 

Same clunking!

My 2012 Toyota Camry Hybrid XLE has the same problem. It is driving my crazy!! It is 3 months old now with 6000 miles and it is getting worse. My dealer said that Toyota now knows about the issue and is working on a fix. I hope she is right.

 

i have a 2012 Camry Se v6 and i had the exact same issue. the back rear glass would vibrate when going over large bumps or rough rooad. it was more pronounced when it was really hot outside. i took it to the dealer and they even took a stethoscope to it trying to isolate the issue. They took the roof liner off and put alot of insulation they got from toyota. apparently there is a liquid sealant they put in there. since then the car has been fine and does not rattle. BTW the car is only 2 months old

 

My 2012 Camry SE V6 has the same occassional popping sound from the moonroof area when going over bumps, uneven or wavy roads. It's been in for service several times and they removed the headliner each time and tried several fixes including this elusive TSB that's been around for previous model years. The problem still occurs and is annoying as hell. I have recordings to prove it happens.

Has anyone talked to the Kentucky manufacturing plant directly to see what's going on? I'm in Canada and am working with Toyota Canada for more information but that may take some time. Anyone interested in forming an informal group with the same issue?

For now, I turn up the XM radio and/or put the windows down to drown out the popping noise. However, winter's coming soon enough and driving windows down won't be an option!

 

5k miles my started doing it 2 I hate it I can't stand it ...this is my second Toyota and I'm not happy with it I guess its gone be my last one

 

Mine started after about 2,000kms. When you say this is your second Toyota, did the dealer replace the first one and you're still having the same problem with the second vehicle?

 

i just noticed this, this week.. i thought it was a berry or something that fell off a tree (argh) but it happened again when i drove out of my drive port so i know it wasn't something that fell..

no bueno

 

i just noticed this, this week.. i thought it was a berry or something that fell off a tree (argh) but it happened again when i drove out of my drive port so i know it wasn't something that fell..

no bueno

Do you plan on taking it in for service? Sounds like a few of us continue to have the same problem.

 

I just thought I would inform users of this forum about an issue I'm having with my 2012 Camry.

I have a Camry XLE purchased in December 2011. As soon as local temperatures hit an average of 55-60 degrees the roof began making noises. Popping, creaking, tapping, etc. I've had the car into the dealer 3 times now. The first time they didn't acknowledge the issue saying they couldn't reproduce it. The second time, armed with an audio recording of it, they acknowledged the issue, found a service bulletin on the issue, and performed the work associated with the bulletin. The specific issue was described to me by the service adviser as being a structural roof manufacturing issue.The issue persisted. Now, the car is in for the third time. They have had the car several days and performed several more fixes without any solving the problem. My understanding is that the roof layers had body glue applied to them, foam was packed between layers, foam was installed between the sunroof track and the mounting surface, and something concerning the pillars had foam/sound deadening installed. The interior has been disassembled several times thanks to the ongoing issue. My understanding is that the dealer has been in regular communication with Toyota looking for direction to solve the issue. I should also note that in the first week I owned the car the windshield broke without reason from the top right edge (when viewed from inside the car). It's my belief that the structural issue caused the crack.

Obviously I'm not happy. I'm being patient about the issue but I really do feel like Toyota sold me a lemon. I don't blame the dealer itself for the issue but at this point I wish I hadn't purchased the car.

I have done the same thing. Have they provided you any more information? Are you in the US or Canada and have you contacted Toyota US or Toyota Canada to register a complaint?

 

This may be my issue as well, as I hear a random rattle/popping on certain road surfaces that is hard to pinpoint but sounds like it is coming from the passenger pillar / roof side.

So far I am stressed about this new car... Too many issues for a new vehicle. Makes me wonder if I should have just gone for the Lexus, although I don't like their MPG...

 

This may be my issue as well, as I hear a random rattle/popping on certain road surfaces that is hard to pinpoint but sounds like it is coming from the passenger pillar / roof side.

So far I am stressed about this new car... Too many issues for a new vehicle. Makes me wonder if I should have just gone for the Lexus, although I don't like their MPG...

That's just it. Normally when a new or revamped model comes out, some avoid it so that the manufacturer can work out issues found in the first year and then they buy the second year of that model. However from what I've read, this annoying roof noise problem has affected the previous generation of Camry's as well. I guess it only affects a small number of cars or other people aren't as sensitive to the sound which partially defeats the purpose of the 2012 having the quietest cabins yet.

Have you taken it back to your dealer for this problem and if so, what have they done about it?

 

Believe me when I say that the new Toyota does NOT care to make many improvements to the subsequent years of their vehicles. As for the 12 camry, I'd be surprised if they ever address the door or wind noise issue before the next revision is out much less the popping in the roof.

One of the sad realities I had to come to know is that most folks will allow themselves to be walked on by the mfgr rather than create a fuss and thus the vehicle will remain little unchanged and reproduced with the same flaws next year and the year after.

If you want something fixed, you've got to get stupid with the complaining!!!! (unless you have the dealer of the century and there are not many of those with a Toyota emblem on the front of the building these days)

 

I have the same issue on my I-4 SE with moon roof. It started happening in a parking garage where I work at @3,000 miles. And now, I notice it almost exclusively in that garage. The weird thing is that it goes away once I start driving. I rarely, if ever, hear it coming out of the garage at home, BTW (and let's hope it stays that way).

To me, it sounds like it's coming from the passenger center pillar. Is there any way to fix this without ripping apart the interior of the car? From past experience (with a Ford and a Honda), the remedy is worse than the problem (when interior panels have to be removed and reinstalled).

 

Popping noise

I took my 2012 TCH XLE to the dealer thjis morning and asked them if they knew of a TSB on this popping noise on teh passenger side roof. They said they did not. Has anyone been able to identify if one exists or has an update on this issue???

 

I took my 2012 TCH XLE to the dealer thjis morning and asked them if they knew of a TSB on this popping noise on teh passenger side roof. They said they did not. Has anyone been able to identify if one exists or has an update on this issue???

There is no tsb for '12 only for past years. it has been the same sunroof design for many years and the concerns are normally due to consistant issues.

 

Right now mine is as quiet as a tomb. It will be a long time here before it gets to 50 degrees so I can check for roof noises.

 

no such issue yet, i have an xle with moon roof.

then again, i have only 300 miles on mine.

however, the other day driving at night i thought i heard something hitting my car driving through the residential street, like if someone threw a rock at your car but i got out and nothing, no dings, scratches or physical evidence.

hoping it was wasn't the roof and hopefully it was just a rock that got thrown under the wheel well.

 

mine has moonroof too and is at 1600 miles and i can hear the popping sound only when i turn right on an angled surface with a little bit of speed. if i slow down, there is no noise. i agree with the other TN user, sounds like something dropped on the roof.

 

That's same sound I'm getting ...

 

2012 Camry Roof noises

I have the same exact roof creaking and popping. Mine seems to be more pronounced when it gets hot outside. It is definitely on the passenger side, toward the rear. It's not the sun roof, as I opened it all different ways and even held it with my hand and the rattle still occurred. It's making me crazy, as well. I have a 10,000 mile oil change this month. I'm going to have them address this issue. I'll let you all know what kind of response or resolution I get.

 

Please let us know how you make out at the dealer ...

 

I have a 2009 Camry Hybrid with moonroof - I hear similar roof popping noises as stated earlier (left rear passenger area; could not isolate to moonroof; noise like a sharp knock on wood (but metal?) occurs on various turns, certain bumps, and sometimes just for whatever. Hard to reproduce from scratch reliably, but once you find the "groove" I can almost play a song...
Does seem more frequent on warmer days (~80 degree + F) but this is not proven scientifically. Sometimes one larger "pop" other times more iike a slow creaking hinge.
Happening for over a year - getting worse. Note to everyone: "Get it in the record at you dealership". I only complained, but never had it written on any quote for work, and am now out of the three year warranty (4 years, 35,000 miles).
I also paid for a Platinum warranty, but so far (three dealers and a 1-800 call to Toyota later) and no relief in sight.

Previous posters asked for dealer/Toyota responses. Here is my experience to date.
a) Start with much denial about a systemic problem from the dealerships. (never heard of this problem, or maybe...but...)
b) I finally confirmed there is a TSB for the front of the moonroof making noise
note - also Pretty sure there is another TSB for Camry moonroof clip "adjustments" - it was online a 18 months ago when I looked. Did not seem relevant to my case, but obviously was to someone else.
c) There is at least one other documented complaint in Toyota's "TIS" system (where TSBs come from eventually?). The fix was apparently to re-seal (re-glue) some kind of padding (felt) between a roof strut and the the roof. Viewed over a service manager's shoulder as he tried to explain the grainy picture. His call to somewhere returnd "not covered under warranty". But, apparently if some "part", e.g in the moonroof, actually broke, then that would be covered.
d) Other service advisors have told me that there is a broken weld that needs to be re-welded.
(one manager told me to open it up and just stick a rag in there...great...thanks)
e) Toyota Financial Services (services the platinum warranty program) explained that "structural framework" is not covered for "mechanical failure". [I later confirmed in the fine print, last page]

Note: My position that the roof is a "part" and the roof broke, therefore replace it, has been met with detached bemusement.

f) After escalating to Toyota and being contacted by a dealer within three business days- the "customer advocate" at the dealership re-iterated that this problem is not covered under any warranty. Rough estimate to repair will be over $1,000.
g) next step - I pay $70 (before it was $200, so that is some progress) for the dealer to diagnose and then they will give me a more concrete diagnosis and estimate. The customer advocate or service manager may then take the situation back to Toyota. I am not sure how that might work and what might result. But I am hoping for something better than what I've seen so far.

This car is well-maintained in Northern California (no snow, never off paved road, etc.), garaged day and night, low milage, great shape, not beaten.... The roof assembly or whatever it is, should not simply come apart.

My position is that Toyota has an engineering defect - either in design or in manufacturing process or both, and that Toyota should stand behind their mistakes to fix this and not hide behind loopholes to avoid the issue.


My questions for this forum:
Helpful?
Suggestions before I fork over the $70?
Also - happy to answer specific questions in subsequent updates.

 

Hello,

Your post was very helpful to read. I wholeheartedly agree that Toyota should fix this issue for all Toyota owners experiencing the "tapping noise issue" in the moon roof. I posted about the moon roof tapping noise here for my Toyota Camry SE 2012. http://www.toyotanation.com/forum/3...h-generation-2012/427628-2012-camry-se-moonroof-knocking-noise.html#post4021184

My local dealership installed shims, which did not resolve the problem. The moon roof still "taps." This will be my 4th visit to the dealership for this issue alone. I will definitely never get a moon roof again.

 

I guess I'm gone take my to the dealer and have written up such nice car but the noise is ruining it

 

Update - to poptop post #28 at
http://www.toyotanation.com/forum/3...rum/310-7th-generation-2012/418639-2012-camry-xle-roof-noise-2.html#post3953451

2009 Camry Hybrid roof, moonroof, rattle problem
4 years old 36,000 miles.
pop and creak from roof near rear passenger area

Dealer appointment made and kept Tuesday mid AM.
Test drive literally around ~20 parked cars in the dealer's lot - slights bumps here and there - creaks and pops like crazy. ($70 for that 30 second ride?). Technician obviously heard the noise, and he had obviously heard it before, but of course he is trained to not say anything useful. I am not even sure he could admit the sun was above the horizon.

Call later that day from my "customer advocate" - "Yes there is a noise." It will cost $375 to repair, but he will check with Toyota to see if Toyota will cover this cost. Car is apart, so best to leave it. Wednesday - "Customer advocate" is out sick, unexpectedly. Finally find someone to call and to check -Wednesday PM - "Good news Toyota will pay for the repair" (!) but it will take another day to finish. Picked up car on the third day and it seems better. Time will tell. No charge. Which is great. -of course I did not have my vehicle for 80+ hours, but OK.

For the record the dealer performed
TSB 0088-12
As a "one time good will repair"

Additional research shows that there are other roof-noise related TSBs
TSB 0089-08
TSB 0090-10
This does not consider the dashboard related noises.

Form "never heard of it", to three known TSBs, to one applied -this has been an interesting journey into dealer and general Toyota obfuscation. Now I wonder, since I just had '88 done, I can hardly wait until '89 and '90 are due.

This is way too much stress for a known problem that someone could have just acknowledged a long time ago (two years ago)

Another insight I gleaned as I listened to various conversations I am not sure I was intended to hear. Consequently, this may or may not be generally true. The reason local dealers apparently do not want to tackle warranty work is that Toyota only pays $x per hour while the dealer can charge $x plus a lot more per hour to the general public. So a dealer reasons like this - "Business is pretty right now. Why should I tie up one of my better mechanics and make a lot less money at the same time?" - So the deck is stacked against the consumer, even when the consumer is absolutely right and due the warranty service.

Get your complaints on the record.
Always be polite.
Listen more than talk.
Escalate to Toyota.
Escalate some more.
Be persistent.
Pray for integrity all around (miracles do happen here).