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2012 Toyota Camry defective Torque converter replaced in 2017 and same symptoms are occurring 4 years later

37K views 62 replies 28 participants last post by  NOMOTOYOTAS  
#1 ·
I have a 2012 Camry and Smithtown dealer replaced original "recalled aka DEFECTIVE" Torque Converter back in 2017 with 60k miles. Today, 4 years later with an additional 60k miles, I am having the same shudder and it is worse than the first time. I went to the dealer and they confirmed it was the Torque converter again. They also told me there was nothing they can do but quoted me a price to replace. I called Toyota Corp and spoke with rep named Drew who seemed like a puppet for Toyota. They must have a script to reply to the customer because he kept repeating the same thing. He said that the enhancement program was a COURTESY! They did what they think they should have and they are not responsible for this same problem. The warranty expired 8 years after purchase which was jan 2021.
I do not believe that anyone should be so accepting of this problem and I am appalled that Toyota is NOT standing behind their vehicle. The "replaced" torque converter that doesn't routinely cause problems in any car especially a Toyota, is clearly Defective!
I don't see any recent posts on this and I was hoping someone had advice on how to deal with this or if anyone is experiencing the same problem after the repair? I do not have the ability to go and buy a new car and I do not have the funds to replace it. In addition, there must be something I could do about the conveniently expired warranty as we have been experiencing a Pandemic and it has effected everyone in some way. How does Toyota not take that into consideration? I would appreciate any feedback on this matter and thanks in advance for taking the time to respond!
 
#2 ·
The replaced part should have a warranty. If it failed after that warranty period, that's bad luck for you. Unless you find an official Toyota campaign to extend the warranty, it's something to either pay to fix or just have a good hard cry when you don't have money for it. Perhaps you have credit enough to borrow money to fix the car. Consider that. Good luck.
 
#4 ·
Keep raising the case with Toyota. They probably put the torque converter in wrong or put in another bad one. No way a brand new torque converter would go out in 4 years. I call big bs and report it to your attorney general and talk to a lawyer. That is nonsense you paid with your hard earned money to get a car that is not defective. Well you got one that is defective and no way you should go through two torque converters since 2012. 60,000 miles in four years is not that bad and is what I consider normal. I have 2016 Camry and when I got my transmission fluid flushed at the dealer I had to open a case with toyota and make three trips back to the dealer until it drove like it did before the flush. The dealer apparently doesn't know how to refill their own transmissions with the appropriate amount of fluid.
 
#5 ·
This certainly is upsetting. You are right to be frustrated. At the same time, it's going to be hard to convince Toyota to cover a warranty repair when the car has (at least) 120,000 miles on the odometer and the enhanced warranty coverage for the torque converter has expired. The car is a decade old. It certainly stinks that the torque converter is giving you trouble- but very few companies will provide warranty coverage once the car is ten years old or has that kind of mileage. The standard warranty on Toyota parts that are replaced out of warranty is twelve months, so you likely aren't going to convince Toyota to cover this repair. The torque converter warranty has expired. The car's original warranties have expired. The twelve-month parts warranty on the replacement torque converter has expired. Certainly unfortunate and frustrating, but those coverage amounts and policies are pretty typical for the industry.

I second the recommendations above that suggest that you let an independent shop that has some experience with this stuff take a look and give you advice. They might be more willing to look into more affordable options to get your car repaired.

Good luck.
 
#7 · (Edited)
Toyota's hands have been tied since the time when these shuddering problems began.
Since Toyota EPA-certified these cars with their very-thin, US-spec Toyota WS fluid, they were not free to correct the problem by spec'ing a heavier fluid such as the thicker WS-rated fluid which is the highest-grade offered by Aisin, the transmission's manufacturer.
Also, Toyota nor Aisin may even sell that thicker synthetic grade of fluid in the US, and I'm certain that no Toyota dealer would be permitted to refill your transmission with it if you brought it to them.

But, other oil suppliers may sell a good and proper WS-compatible fluid that is as thick as the foreign-market, premium synthetic fluid sold elsewhere by Aisin.

After inspecting the oil manufacturer's specifications for WS-compatible fluid, two inexpensive, full-synthetic, domestic, WS-rated fluids are found to be on US shelves everywhere and which will have a considerable added damping effect on the buildup of any shudder harmonics in the TC's lockup clutch (which is the source of the shudder).
The recommended (thicker and full-synthetic) WS fluids are Valvolene MaxLife (WS-compatible) and Castrol ATF/CVT Universal (also WS-compatible). These fluids are only about $20 per GALLON, and have near the same viscosity as the best full-synthetic fluid that Aisin sells for these very transmissions (but which cannot be sold in the US).

What I recommend is to drain the pan (2+ quarts). Then refill the trans with that measured amount plus 1.3quarts and start the engine with the trans cooler return line routed and attached to a large and well-fixtured bucket. Move the shifter through the gear range until a full two quarts has emptied out into the calibrated bucket in about 50 seconds or so. Thenshut off the engine immediately and refill just the two quarts, then repeat the above after emptying the calibrated bucket.
You should then be able to use the remains of the two gallons of aftermarket fluid that you bought to restore a slight over-fill condition, after which you re-connect the cooler return line and do the level-checking process per the recommended procedures, within the correct 95F-113F temperature range (warm-hot bath water temperature)

The thicker fluid should remedy the shudder problem, and can even be further supplemented with an additive like ShudderGard, later on (if perhaps the effect doesn't last through a typical fluid service interval of perhaps 40k miles). Avoid leaving the fluid in for too many tens of thousands of miles!
Just be sure to check and adjust the level after adding anything to the already level-checked trans fluid!

It's important to replace the ATF fluid promptly when such problems arise, as wear patterns may develop on the lockup clutch friction surfaces which align with any unfavorable shudder's harmonic frequency.

I do not recommend adding anything to any well-used (especially low-viscosity, i.e. stock) transmission fluid.
 
#8 ·
Hey Melissa2828! So sorry to hear you are going through this. I have a 2013 Camry that has the same issue and just had it fixed under warranty in May of this year (2021). The warranty was about to expire in June. I have read similar posts from other Camry owners similar to yours. That the issue came back a few years later. One suggestion from an online Toyota mechanic was to ask the dealership if the flash update was done (similar to what Kathyricks suggested). Right now this is your best hope. If that does not work (and the suggestion that dddd gave does not work) your only other alternative would be to sell. With COVID used cars are being sold at a premium. Good Luck!
 
#10 ·
#43 ·
See if they did the ECU flash reprogramming procedure as mentioned above. There should also be a modification sticker. See: https://static.nhtsa.gov/odi/tsbs/2017/MC-10146516-9999.pdf

Have a word with the service manager and Toyota customer service, but I kinda doubt they're going to do anything free at this mileage. But it never hurts to ask.

Also for 2nd opinion, find a reputable ATRA shop with good reviews:
Old posts, but worth noting.
1st off, there were TWO software updates, but the later included the earlier.
The dealer that did mine (Andy Mohr Toyota) did NOT put the stickers on. They argued the information is in the Toyota Service computers now. When I demanded it, they put the sticker on.

It didn't fix it and they finally agreed to replace the TC. When talking to the service manager and telling him my mileage changed, he just got deer in the head lights. When I said, kind of like VW changing shifting after getting EPA mileage cert, it changed to a guarded smile.
THAT was my answer.

BTW- I don't believe that they really fill the ATF correctly either.
 
#13 ·
I haven't had any issues since my update and it's been 50k miles, city, highway, cross country you name it. When I drove off of the lot initially it did feel much different, the car tried to shift up much quicker than before and does not shift around that 40mph area that caused the initial back and forth shuddering. When you drove it off, did the car feel different?
 
#14 ·
I have a 2012 Camry XLE that had transmission issues. I had documented my frustrating experience with Toyota in an earlier thread. Luckily, I was given the name of an independent shop in metro Atlanta (Marietta, near Dobbins ARB) that resolved my issue simply by using an additive. I just turned over 200K miles a few days ago. It has been a while since the shop visit. I wonder if it is time to return to the shop and have them do a complete fluid/filter change, using one of the products mentioned above.
 
#15 ·
Whether to renew the old fluid now depends on how old the fluid is an somewhat on how the car has been used.

200k would be waaaay overdue if the original fluid were still in there, additive or not.

Doing a spill-and-fill every 40k or so, using one of the popular synthetics, should keep the fluid maintained, but I don't know what additive to recommend adding with it in your case.
Maybe go back and talk with the shop, see if they remember. Maybe have them do the change?
 
#16 ·
Recently I realized I had the same issue.I started to notice shaking when accelerating around ~40 miles/hr a year ago but it's not severe and only noticeable on very smooth newly paved road. because of the pandemic, I didn't bring it to a shop. recently I talked to a mechanic and he said it's transmission shudder and suggested a few things to try.

then when googling this issue, I noticed this extended warranty. however, unfortunately, for my car, this 8 yr extended warranty expired 4 months ago. I just brought the car to a dealer and they declined the request for warranty coverage.
the problem is that I didn't know it's called transmission shudder and didn't know the extended warranty (I didn't check Toyota recall a few times and apparently nothing there).

any Camry owner had a successful case in convincing Toyota to offer this extended warranty a few months after expiration?

PS: the 1st owner (a friend) bought this car in Nov 2013 but he didn't receive any letter about the extended warranty. I bought it from him in 2017 and now has 90k on it. very frustrating as I always trust the quality of Toyota.
 
#40 ·
I tried so hard to convince them but they declined the service at no charge 100009 miles warranty 5 months ago I never this issue I never got a letter stating anything about this shudder but always getting letter to buy new cars lol this need legal issue it should be a recall not warranty their TC malfunction not our problem why we have to deal with their mistakes that’s wrongful from Toyota .
 
#18 · (Edited)
Thanks for the info, YamahaRick.
That's what I am going to try next and one mechanic (a "student" of my son's coach) also made similar suggestion but he "didn't found a reputable source for what anti shudder fluid to use".
Before trying that, I would like to see if Toyota would kindly extend this "extended" warranty as it just expired 3 months ago for my car while this issue already happened before it expired (but I didn't take it to a dealer right away. my fault). I know it will be tough for convince them so want to check if there is any successful case recently.
 
#19 ·
The transmission fluid filter in these cars is a coarse one, so captures only the particles on the bigger end of the scale initially, and tends never to clog.
But after many miles, the smaller particles get nested in with the bigger ones, so some amount of the fine "silt" will likely somewhat contaminate any new fluid over time. The silt layer in the pan will also tend to contaminate the new fluid.
So there is value in removing/cleaning the pan, replacing the filter and adding the (Toyota-recommended, Toyota-sourced) two extra magnets into the pan.

A thorough fluid replacement (including running about four quarts of new fluid through the torque converter, out through the cooler line) will greatly improve things. Definitely use one of the heavier WS-rated synthetic fluids such as the Castrol TransMaxATF/CVT Universal or the Valvolene MaxLife Multi-Vehicle, as their thicker viscosity will discourage the shudder (and the wear patterns associated with it).

From there, if the shudder returns before the next 40-50k fluid service, then I would add a small amount of one of the popular additives intended to reduce shudder (Shudder-Gard, Shudder-Fix, whatever). Be sure to remove the same volume of fluid as that of any additive being added, or re-check the fluid level in the recommended way.

Let us know how it goes, if the shudder is gone.
 
#20 ·
Thanks, dddd.
I just cleaned the pan, installed a new filter, added two more magnets, did a full flush of the fluid (used a total of ~10.5 quarts fluid), also added 2 oz shudder fix. Now it seems the shudder is no longer noticeable.
Do you have any suggestion on if I should have the ECM reprogrammed now by a dealer, or wait? any other recommendations on how to prevent the shudder from coming back?
 
#28 ·
The "ATL" version above is the only one of those two that's WS-compatible.

It's not nearly as thick at 100C though, compared to the Castrol TransMax ATF/CVT Universal, which is thickest at 7.1 cSt versus the AmsOil's mere 6.3cSt kinematic viscosity.

There is no question which fluid I would use in a Toyota with torque converter shudder issues, since the thicker fluid will better cushion the cyclic modulated converter lockup clutch engagement which is the source of the shudder.

Using the thickest WS-rated fluid gives your car a very good chance of shudder-free operation over a quite-decent service interval before another fluid replacement will be needed.

Interestingly enough, the AmsOil "ATF" version (which is a replacement for Toyota T4/TIV fluid) is only .4cST thicker than the Castrol ATF/CVT Universal, so would offer an additional measure of shudder-resistance in cases where perhaps the car is never used in extremely cold weather. My best guess is that it would work perfectly here in Central California, and might save someone literally thousands of dollars versus having major work done.
 
#29 ·
You are correct. So below I put a list together with sources of the options we've covered and not mentioned. From thickest at 100°C to lowest:

AMSOIL Signature Series Multi-Vehicle Synthetic Automatic Transmission Fluid
7.5 cSt @ 100°C​
source on page 8 from: https://amsoilcontent.com/ams/msds/atf.pdf
Castrol Transmax ATF/CVT Universal
7.1 cSt @ 100°C​
source on page 1 from: https://msdspds.castrol.com/bpglis/...glis/FusionPDS.nsf/Files/311C447845A9150B80258671003E7CAF/$File/wepp-by27kq.pdf
AMSOIL Signature Series Fuel-Efficient Synthetic Automatic Transmission Fluid
6.3 cSt @ 100°C​
source on page 8 from: https://amsoilcontent.com/ams/msds/atl.pdf
Valvoline Valvoline Multi-Vehicle (ATF) Full Synthetic Automatic Transmission Fluid
5.91 cSt @ 100°C​
source on page 2 from: https://www.bimmerfest.com/attachments/valvoline-max-life-multi-vehicle-spec-sheet-pdf.734569/Valvoline's website interestingly does not provide the cSt @ 100°C; only at 40 °C (source on page 6 from: Datasheet Download
AMSOIL OE Fuel-Efficient Synthetic Automatic Transmission Fluid
5.8 cSt @ 100°C​
source on page 7 from: https://amsoilcontent.com/ams/msds/otl.pdfThis one was recommended when I called AMSOIL and spoke to a technician rep. because it's closest to Toyota's ATF-WS listed below.
Genuine Toyota ATF – WS part # 00289-ATFWS
5.45 cSt @ 100°C​
source on page 7 from: https://www.filpacinc.com/_files/ugd/7dc173_32757faaab334555ae3820a1f358fa01.pdf
 
#30 ·
I have a 2012 Camry and Smithtown dealer replaced original "recalled aka DEFECTIVE" Torque Converter back in 2017 with 60k miles. Today, 4 years later with an additional 60k miles, I am having the same shudder and it is worse than the first time. I went to the dealer and they confirmed it was the Torque converter again. They also told me there was nothing they can do but quoted me a price to replace. I called Toyota Corp and spoke with rep named Drew who seemed like a puppet for Toyota. They must have a script to reply to the customer because he kept repeating the same thing. He said that the enhancement program was a COURTESY! They did what they think they should have and they are not responsible for this same problem. The warranty expired 8 years after purchase which was jan 2021. I do not believe that anyone should be so accepting of this problem and I am appalled that Toyota is NOT standing behind their vehicle. The "replaced" torque converter that doesn't routinely cause problems in any car especially a Toyota, is clearly Defective! I don't see any recent posts on this and I was hoping someone had advice on how to deal with this or if anyone is experiencing the same problem after the repair? I do not have the ability to go and buy a new car and I do not have the funds to replace it. In addition, there must be something I could do about the conveniently expired warranty as we have been experiencing a Pandemic and it has effected everyone in some way. How does Toyota not take that into consideration? I would appreciate any feedback on this matter and thanks in advance for taking the time to respond!
I am having the same issues. Took mine to Toyota, now its worse then it ever was before. Mine has 210,000 miles now and I will have to spend the money to repair the converter. Toyota said they aren't responsible once out of warranty period. I feel screwed over by them and probably wont ever by another one.
 
#31 ·
Did you read any of the above few replies?
A thorough fluid replacement (i.e. 10-quart flush) using the heaviest/thickest WS-rated fluid would be a very good investment gamble at this point imo. A Toyota dealer can/will not install a better fluid, you have to go to an independent shop for that.

The sooner the watery Toyota fluid is replaced, the better. Again, read the above few posts.

Please follow up here with any results, positive or negative (these are valuable data points for other Toyota Camry 2.5l owners).
 
#38 ·
I have a 2012 Camry and Smithtown dealer replaced original "recalled aka DEFECTIVE" Torque Converter back in 2017 with 60k miles. Today, 4 years later with an additional 60k miles, I am having the same shudder and it is worse than the first time. I went to the dealer and they confirmed it was the Torque converter again. They also told me there was nothing they can do but quoted me a price to replace. I called Toyota Corp and spoke with rep named Drew who seemed like a puppet for Toyota. They must have a script to reply to the customer because he kept repeating the same thing. He said that the enhancement program was a COURTESY! They did what they think they should have and they are not responsible for this same problem. The warranty expired 8 years after purchase which was jan 2021.
I do not believe that anyone should be so accepting of this problem and I am appalled that Toyota is NOT standing behind their vehicle. The "replaced" torque converter that doesn't routinely cause problems in any car especially a Toyota, is clearly Defective!
I don't see any recent posts on this and I was hoping someone had advice on how to deal with this or if anyone is experiencing the same problem after the repair? I do not have the ability to go and buy a new car and I do not have the funds to replace it. In addition, there must be something I could do about the conveniently expired warranty as we have been experiencing a Pandemic and it has effected everyone in some way. How does Toyota not take that into consideration? I would appreciate any feedback on this matter and thanks in advance for taking the time to respond!
Hey! I am filing a class action lawsuit on them. They screwed thousands of people and want them to foot the bill of their faulty torque convter...infact, toyota is making a fortune on those thousands of dollars repair. Not only that, those camry's also gave worst gas mileage and weakened the transmission as well. Let me know if you want to be a part of it. I have had it with these crooks.
 
#39 ·
I have a 2012 Camry and Smithtown dealer replaced original "recalled aka DEFECTIVE" Torque Converter back in 2017 with 60k miles. Today, 4 years later with an additional 60k miles, I am having the same shudder and it is worse than the first time. I went to the dealer and they confirmed it was the Torque converter again. They also told me there was nothing they can do but quoted me a price to replace. I called Toyota Corp and spoke with rep named Drew who seemed like a puppet for Toyota. They must have a script to reply to the customer because he kept repeating the same thing. He said that the enhancement program was a COURTESY! They did what they think they should have and they are not responsible for this same problem. The warranty expired 8 years after purchase which was jan 2021.
I do not believe that anyone should be so accepting of this problem and I am appalled that Toyota is NOT standing behind their vehicle. The "replaced" torque converter that doesn't routinely cause problems in any car especially a Toyota, is clearly Defective!
I don't see any recent posts on this and I was hoping someone had advice on how to deal with this or if anyone is experiencing the same problem after the repair? I do not have the ability to go and buy a new car and I do not have the funds to replace it. In addition, there must be something I could do about the conveniently expired warranty as we have been experiencing a Pandemic and it has effected everyone in some way. How does Toyota not take that into consideration? I would appreciate any feedback on this matter and thanks in advance for taking the time to respond!
Hi! I Just started a thread about this issue recently. After I did that more threads started popping up about this model series faulty torque converters. I found a thread with screen name Toyotasuit who is going to file a class action suit against toyota for this known issue.

Thread link

Perhaps we can find more people experiencing this same issue and add to the class action suit. From all the accounts of people experiencing this issue they sound damn near the same if not identical. Same symptoms same complaints for same model. So many documented cases already.
 
#42 ·
I am having the dame issues since 2018 after like 6 months when I bought the car. I went too toyota dealer back in 2021 but was refused that my VIN# does not fall in the list that are eligible for recall which was BS... I paid for software update which lasted for few days. The cost for getting it done was 1600 CAD. The car drives well apart from this shuddering at low speed between between 30 - 40 miles. Toyota also refused to cover it. It has done around 146000 miles and now have no idea how this will be fixed...
 
#45 ·
the car care nut on youtube had recently replaced a customers 2012 torque converter and he mentioned its very important to update the software or else the problem will come back so there is a chance OPs camry got the new converter but the dealership did not update the ecu and the problem come back

 
#47 ·
I have a 2012 Camry and Smithtown dealer replaced original "recalled aka DEFECTIVE" Torque Converter back in 2017 with 60k miles. Today, 4 years later with an additional 60k miles, I am having the same shudder and it is worse than the first time. I went to the dealer and they confirmed it was the Torque converter again. They also told me there was nothing they can do but quoted me a price to replace. I called Toyota Corp and spoke with rep named Drew who seemed like a puppet for Toyota. They must have a script to reply to the customer because he kept repeating the same thing. He said that the enhancement program was a COURTESY! They did what they think they should have and they are not responsible for this same problem. The warranty expired 8 years after purchase which was jan 2021. I do not believe that anyone should be so accepting of this problem and I am appalled that Toyota is NOT standing behind their vehicle. The "replaced" torque converter that doesn't routinely cause problems in any car especially a Toyota, is clearly Defective! I don't see any recent posts on this and I was hoping someone had advice on how to deal with this or if anyone is experiencing the same problem after the repair? I do not have the ability to go and buy a new car and I do not have the funds to replace it. In addition, there must be something I could do about the conveniently expired warranty as we have been experiencing a Pandemic and it has effected everyone in some way. How does Toyota not take that into consideration? I would appreciate any feedback on this matter and thanks in advance for taking the time to respond!
OMG… I just returned from the Toyota Dealership. Exact same diagnosis, exact, same experience with Toyota corporation, and I have this that same situation with my finances. I could have wrote this word for word . I am sick right now after averaging only 13 miles a year doing all the recommended services I only have 151,000 miles and I need a new engine and a torque converter and they tell me they have no remedy other than to come up with over $8000.
 
#48 · (Edited)
Did you say that your engine is also shot? What happened to it? I hope that it didn't run low on oil from using the super-thin 0W20 oil later into the engine's life.
That's going to be the lion's share of the spend, since the TC labor should be only an hour tacked onto that job. The TC component itself is not all that expensive.

Have you read through any of the twenty five or so semi-recent threads here on this thread's exact topic pertaining to the TC shudder?

At the risk of repeating it all, I'll just advise to look into reading up and then getting a thorough (at least ten quarts) fluid replacement using a thicker (aftermarket) WS-rated fluid.

The Toyota dealer will be of no help when it comes to using anything but their super-thin OEM fluid, and fluids sold in the US are somewhat more-limited in terms of product choices offered by Aisin for instance.

Bring some MaxLife or better yet some Castrol Transmax ATF/CVT Universal fluid to your indie mechanic or do the fluid-change job yourself: your car, your money, your choice.
 
#49 ·
Add me to the list. I purchased a 2012 and noticed the shudder right away. Has 98k miles on it. Will try the thicker fluid and additive first. If that doesnt fix it, i am prepared to pull the engine and swap the TC myself. Done clutch swaps and trans swaps in my driveway, so shouldnt be terribly hard.

What does worry me more, though, is mine hangs/stalls between shifts. Around between first and second or second and third. Doesnt do it if you hammer on the gas though. Makes me think its still the TC and not the trans. What do y'all think? @dddd
 
#50 ·
Add me to the list. I purchased a 2012 and noticed the shudder right away. Has 98k miles on it. Will try the thicker fluid and additive first. If that doesnt fix it, i am prepared to pull the engine and swap the TC myself. Done clutch swaps and trans swaps in my driveway, so shouldnt be terribly hard.

What does worry me more, though, is mine hangs/stalls between shifts. Around between first and second or second and third. Doesnt do it if you hammer on the gas though. Makes me think its still the TC and not the trans. What do y'all think? @dddd
I have watched several videos and it seems like this task is doable. The last video I watched on YouTube was from Car Care Nut, and he suggested that after replacing the TC, one should ensure that the firmware is updated, otherwise, the problem will resurface
 
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