The ABS and Slip lights came on in my Father's 2014 LE PLUS with 7500 miles on the odometer.
Car brakes and drives apparently fine. However, I advised him to take the vehicle to the dealer right away due to the potential risk of an accident due to failure of these systems (ABS, VSC).
The first time he took it to the dealer (this past saturday), the service guy dissuaded him by saying there was a 4 hour wait just for the vehicle to be seen!
This is Toyota of Poway in San Diego County.
This morning my Dad was at the dealer very early and still had to wait two hours for the diagnosis:
" The cable going to the ABS sensor on one of the front wheels was chewed by a mouse, and it won't be covered by the warranty "
The cost for replacing said cable is $300
This is rather strange, since the car is driven daily and parked in an open carport.
Of course, my Dad is not happy at this point and asking to talk to the manager.
The manager only offered a meager 15% discount!
This is the first time in 15 years owning toyota cars, that the warranty hasn't been honored by a dealer for an obvious quality/manufacturing defect issue.
Any ideas on how to proceed next?
I already told my Dad he should call headquarters and file a complaint.
He thinks that taking the car to another dealer will have them tell the mouse story again since the information is now in the service history of the car...
Car brakes and drives apparently fine. However, I advised him to take the vehicle to the dealer right away due to the potential risk of an accident due to failure of these systems (ABS, VSC).
The first time he took it to the dealer (this past saturday), the service guy dissuaded him by saying there was a 4 hour wait just for the vehicle to be seen!
This is Toyota of Poway in San Diego County.
This morning my Dad was at the dealer very early and still had to wait two hours for the diagnosis:
" The cable going to the ABS sensor on one of the front wheels was chewed by a mouse, and it won't be covered by the warranty "
The cost for replacing said cable is $300
This is rather strange, since the car is driven daily and parked in an open carport.
Of course, my Dad is not happy at this point and asking to talk to the manager.
The manager only offered a meager 15% discount!
This is the first time in 15 years owning toyota cars, that the warranty hasn't been honored by a dealer for an obvious quality/manufacturing defect issue.
Any ideas on how to proceed next?
I already told my Dad he should call headquarters and file a complaint.
He thinks that taking the car to another dealer will have them tell the mouse story again since the information is now in the service history of the car...