Where can you find the DOT numbers on the tire?

 

*additional Toyo Tire Thread*



DOT number is on the sidewall with the other info...You may want to look at this thread as well:
http://www.toyotanation.com/forum/showthread.php?t=279392&page=2

At 15,000 miles, I ended up replacing the Toyo A20s with the H/Ts beginning of 2009 (43% credit towards the new donuts from Toyo after a little bitchin' and moanin')...The Toyo H/Ts are a great tire vs the A20 (defective OR not - a horrible tire)

 

Mine were also replaced 100% by Toyo. Same story and I know they came from 2007 because that is when my Highlander was built. I had around 20K on the tires (mostly highway miles).

 

OK, i went to Toyota with the same type of wear as the pictures posted here and was told it is not Toyota's problem and I have to talk with Toyo. That being said, can you guys who have solved this issue give some details on conversations, turning points, people you talked with? Any info like phone numbers or advice will go a long way to helping the rest of us.

 

Great info, thx! I have similiar issue. Did they replace them with the A20 again?

Do you have any documentation from Toyo or Toyota to assist me in getting them replaced?

 

I just wrote to Toyo's customer relations about this problem. See if they reply.

 

DOT numbers on the tire

I bought my HH in November of 2007, at 15K + miles the 4 tires are starting to flaking off like those in the pics posted by BayouBengal. The DOT number of my tire is "CXHH DK83307". I'm just wondering if the DOT # is the same as the other A20s manufactured during that year...

 

I have the same problem and my tires DOT last 4 are 0408 so it may be a little bigger than just a batch in 07.

 

The last for digits of my DOT number is 4908, and after 6300 km there seems to be no problem and no abnormal or quick wear. Lets hope that this problem was addressed by December 2008.

 

Update: I just measured my tread depth just for the heck of it, and after 6,400 km (4,000 miles), I am down to 8/32nd. If the initial tread depth was 12/32nd, I have already used 1/3 of the tread, meaning I will likely get around 20,000km (12,000 miles) out of them. Factoring in the fact that tires fail safety inspection at 2/32nd in my province, that would reduce this mileage even further. :thumbsdow

300 treadwear and a factory tire....what do you expect? I would expect a bit better than that....somewhere between 25,000-30,000 km. I guess we'll see what happens from here on in. At least I am not losing chunks of rubber like some people. I know the 15" Good Year Integrity tires on my 2005 Corolla were replaced at around 20,000km, all paid for by Good Year through my Toyota dealer. It wasn't even a question: I contacted my salesman about it and he said that there is a replacement program in effect where if they go below 5/32nd withing 30,000 km that they would be replaced. Toyo should have something similar in my opinion.

 

Just as a point of reference, the DOT# on my current 28,xxx mile, 1-time rotated tires is [CXHH DK82707]. I say this hoping that it will help those of you who are having tire problems... maybe it can show the differences between the batches.

DeWat

 

I ended up writing the Toyo company through their web page on Monday. Got a call and an e-mail response on Thursday asking me to call them. I called the number they gave me and actually talked to a person. It got even better because that one person solved my problem. They told me to go to a local Toyo Dealer, have them check the tires and then have the dealer call them back while I was there. They made the call and Toyo did this: I could get the same A20 tires for free or they would give me 70% for each tire (14K miles) and 100% for the spare (0 miles) if I bought the new H/T. It sounded good and I took the 70% option. This does not include the mounting and balancing.
Something I did find out was the OEM A20 tire was specifically made for toyota and is not considered a "toyo" tire, but they had a limited warranty and are working with people who have this issue. The newer A20 tire that is out there for purchase is actually labelled by Toyo as the "A20A" and has the mileage warrranty. I am guessing this one is better. Either way, I think Toyo did a good job with me and it was fairly simple. I am going to go to the Toyota dealer and see if they will cover the mounting and balancing, but am not holding my breath. Hope this helps out.

 

Sorry guys, been having network troubles... I went to my local dealer and showed them the tires and told them of all the online talk of similar issues. There are 3 Toyota dealers here in town, 2 of which have major issues with customer satisfaction but are enormous size-wise. So I think my dealer goes the extra mile to stay in the game. The service manager documented the wear problems, including taking pictures, and went up the chain with them. He also went to the regional TOYO rep I believe. The tires were replaced by TOYO themselves, and my dealer is going after them and Toyota for the mount & balance costs also. Don't let a dealer tell you it's not Toyota's problem because they're the ones that put the crappy tires on the HL's in the first place. If a dealer won't go to bat for you on issues with their own products, take your business to a dealer that will! Or threaten to sue their butts off when something happens because of the faulty tires they installed and were made well aware of! Tell them to look up "FORESEEABLE LIABILITY!!!"

 

Need some advice since I have the tire pressure sensors on these tires. Going to change the tires soon and need to know any special issues or things the tire installers need to know so they don't break them. Also need to know if there is anything I need to do to make sure the system is working right after the install.
Any thoughts or advice would be appreciated.

BTW...e-mail Toyota parent company to see about them assisting with the 30% and mounting/balancing cost. Will advise when I hear from them.

 

I got a reply back from Toyota on my request for assistance with the remaining 30% cost of the new tires. I have replied back this is unacceptable and asked to elevate it up the chain. Anyway, here it is:

Thank you for contacting Toyota Motor Sales, U.S.A., Inc.
We apologize for the concern with your tires.
As stated in the manuals provided with the vehicle, tires are not covered under the original vehicle manufacturer's warranty. While we appreciate your patronage as a Toyota owner, and will continue to support you and the vehicle through the manufacturer's warranty, we are sorry but are unable to offer financial assistance for replacement tires.
Your email has been documented at our National Headquarters under file #XXXXXX.
If we may be of further assistance, please contact us via email or by calling 800-331-4331. We are available from 5 AM to 6 PM, Pacific Time, Monday through Friday, and from 7 AM to 4 PM Saturday.
Thank you.
Sandra Baker
Toyota Customer Experience

 

Yep, the one immutable fact in this life: OEM tires get suck and get crappy mileage, no matter who the auto manufacturer is. I've average 20,000-25,000 miles on OEM tires for pretty much every vehicle I've owned, but I have to say present projections for the stock Bridgestone Duelers on my Highlander indicate I'll get 35,000+. :thumbsup:

 

Yep, the one immutable fact in this life: OEM tires get suck and get crappy mileage, no matter who the auto manufacturer is. I've average 20,000-25,000 miles on OEM tires for pretty much every vehicle I've owned, but I have to say present projections for the stock Bridgestone Duelers on my Highlander indicate I'll get 35,000+. :thumbsup:

There have been exceptions to the rule. I had a 1979 Ford Granada that came stock with Michelin all-season tires. The car was a total piece of junk but in 1983 when I traded it in it had 98,800 miles on the car and was still running on those original OEM tires. The dealer thought I was kidding when I mentioned they were the original tires.

 

Toyo

My outer treads on my A20s are slowly coming apart as well on my '07 made tires. Spoke to a Toyo rep over the phone and was told to drop by a local Toyo dealer instead of the Toyota dealership. She told me I can either opt for the HTs (price difference and get mileage warranty) or the A20As (full replacement but no mileage warranty since it is a factory only made tire). Will drop by my local STS tires and have them give me a price. BTW, they have to order them from Toyo since it seems there is no stock on the HTs in the NY area according to STS.

 

BTW, they have to order them from Toyo since it seems there is no stock on the HTs in the NY area according to STS.

I just got told by the local Toyo dealer that it will take 1-2 months for the HT tires to arrive. I called Toyo and they are going to see if there is something they can do to help the dealer get them here quicker including assisting with shipping costs. I expect a call back soon to get a verdict.

 

I just checked the tires on my 2008 LTD (A20's made in 2007) and there are indeed chunks of rubber missing from the front tires. They are literally falling apart! I am getting really, really tired of all the hassles associated with my late model Toyotas. Never have I had to take a vehicle to the dealer as much as my two current Toyotas. I have had nothing but trouble with my '08 HL LTD, and my Sienna AWD LTD is not far behind. The Sienna's run flat tires were completely worn out by 30,000 km, and it cost over $1000 CAD to replace them with regular all season tires. Very, very unimpressive. The cost of ownership in terms of cash laid out for new tires and opportunity cost of missed work due to the muriad of service visits for each vehicle is totally unacceptable.

 

Sts

The STS manager told me the outer treads were due to hard cornering with it being a heavy vehicle. He said to make sure I rotated them every 6-7k. I have 10,000 miles on my A20s, they measured my treads to be 8/32 all around on all 4 tires. So I'm stuck with these babies.

 

STS Tires

The STS manager told me the outer treads were due to hard cornering with it being a heavy vehicle. He said to make sure I rotated them every 6-7k. I have 10,000 miles on my A20s, they measured my treads to be 8/32 all around on all 4 tires. So I'm stuck with these babies.

I'm glad there are 2 STS tires in my town, I went to the other one and the manager there was much nicer and actually called Toyo for me to get the Open Country HTs for me.

The first STS tire's manager didn't even want to bother to call Toyo even after I told him that Toyo told me to go the dealer and have "them" call Toyo. Blew me off and told me that the cause was due to hard cornering wear. :headbang:

So now I just have to wait a week for them to ship the tires from California to NY. :thumbsup:

Basically if you go to one dealer and they give you the runaround, try another dealer. Toyo replaced my A20s at 100% so I only have to pay STS tires mounting and balancing cost.

 

Thanks for this find, OP! I've contacted Toyo, and though there's no factory recall, the rep stated that this issue has been occurring here and there across the country in very, very small numbers. She asked me to take the car to the Toyota dealership and have the service manager call Toyo with the case number, and they'll then make measurements, etc. and determine next steps from there.

The thread I opened about my tires can be found here: http://www.toyotanation.com/forum/showthread.php?t=299376 - you'll find pictures from my tires there.

 

As always, file complaints of all auto issues here:
http://www-odi.nhtsa.dot.gov/

Usually big brother only reacts if someone dies. But sometimes, some lazy bureaucrat will wake up and react if 'numerous' complaints are filed.

 

As always, file complaints of all auto issues here:
http://www-odi.nhtsa.dot.gov/

^^^

Going in the Common Problems & Solutions sticky...could be helpful to a number of people. Thanks for the link!:thumbsup:

 

I was having similar problems with my tires and I went to a local Toyo dealer to have them looked at. The tire place agreed that the peeling of the tread was a problem and that they needed to be replaced. The tires had 20,000 miles on them and have been rotated three times and they were not wore down to the tread wear indicators yet. (DOT # CXHHDK84007)

The technician talked to Toyo and they agreed to replace my tires with the Toyo Open Country HT's at no cost to me except for the mounting and balancing ($58 total for four tires). They said that they wouldn't replace the spare because it was in great shape and I really didn't want to argue too much, so I just let it be.

I love the new tires so far and they appear to be much beefier than the old ones. I haven't noticed any road noise difference and the ride actually seems a bit smoother. We'll see how they do this winter in the snow when I go snowboarding.

I have an appointment this week to have the alignment checked because there was some edge wear on the old tires. If it needs alignment, I am going to bug Toyota to see if they will pay for it.

Overall, I had a pleasant experience with Toyo and I will likely buy their tires again when these new ones need to be replaced :clap:

 

I also have problems with the 17" A20 tires with rubber peeling on the outside of the tires I have 28,000 and 5/32nd tread remaing with 10/32nd being new, a trip to the Toyo tire store and a phone call to Toyo by the dealer while I waited netted me 50% credit I explained about this forum and some people were getting 100% she said that was all she was authorized to give so I went home called Toyo customer relations and they gave me 100% credit on 5ea tires, all I have to pay for is the mt and bal, so thanks to everyone who posted here for all the info now I will have new H/T tires with a 65,ooo mile warranty.

 

Guys - i suggest you don't tell Toyo about this thread and forum. Once they know this, they may toughen the replacement procedure . To them it is easy to authorize replacements if it seems that people just do it on their own. But once they feel that info is out there and people do it just because they can - they may clamp down and have stricter requirements. Don't forget - unless the tires fail in an unsafe way - they are under no obligation to replace them.

 

My Rear Toyos

Ever since this thread started, I've been keeping my eye on my rear tires as well and the pieces and flaking isn't only on the outer treads. The middle treads are starting to lose tiny chunks as well that I notice.

 

Impressed with Toyo

I had the same issue...completely bald Toyo A20 Highlander AWD Lmtd tires at 21.5K miles. Toyo did right by me. I called them and they are replacing the tires with the Toyo Open Country tires. I suspect the OEM tires they put on the Highlander were not up to snuff.

Assuming the replacements do well, I am sold on Toyo. It is not often these days you find a company standing behind their product like this.

 

I had the same issue...completely bald Toyo A20 Highlander AWD Lmtd tires at 21.5K miles. Toyo did right by me. I called them and they are replacing the tires with the Toyo Open Country tires. I suspect the OEM tires they put on the Highlander were not up to snuff.

Assuming the replacements do well, I am sold on Toyo. It is not often these days you find a company standing behind their product like this.

Don't confuse their act of kindness to actually caring about you. They care about 2 things: bad press and lawsuits only. They are not doing you any favors. In fact, this site strikes fear into their belly and they are trying to preserve their own integrity before it hits the fan. They did absolutely NOTHING for me but deny and blame my car for the premature wear on the oem a20'S. I actually had an all out fight with them and all they could offer me was a 25% discount on new tires!!? ARE THEY SERIOUS? I decided to purchase brand new tires on my own dime ( Toyo Proxes ST2) and guess what... 3 out of 4 tires were DEFECTIVE after 12K miles and had to be replaced AGAIN because they were out of round and could not be balanced ( as verified my a toyo dealer) this time with open country h/t tires which they so graciously decided to cover after AGAIN getting into a fight with the SAME stupid woman at toyo.....EXCEPT, I had to pay for the 4th new tire outright AND the difference between the dealers cost of the ST2 and the open country H/T.

They are on the shit list in my book and I swear if these tires go bad, it will get ugly for them.

 

I too was noticing quite aggresive wear and flaking/chipping on the outer edge of my A20s that have 18,000 miles on them. I sent an e-mail on Sunday to Toyo, and received an e-mail response AND a phone call on Monday. They told me to go to a dealer and have them inspected.

Well, I just got back from my local Toyo dealer, and they spoke with customer service and are replacing all 5 tires for 100%, I just have to pay sales tax, mounting and balancing.

Toyo is a class act. The two customer service reps I dealt with were really great. As soon as the Open Country H/Ts are ordered and delivered they will call me for installation.