2019 HL-L 40.000 km.Went to dealer for 2.nd try with right front area clunks.Got lucky mechanic ordered the strut.(leaking).NFF on first try 2 months ago.
Have not been driving it for a few days last week,was parked in the sun.
The windshield got a heat stress crack.No stone chip or any damage on the surface.
1.Stress cracks on window glass(any) are only covered by warranty for 1 year or 20.000km
2.My insurance company (TD Insurance) wont pay for the camera calibration,only for the windshield replacement.
Camera calibration only covered in collision claims.(270 Can$pessos)
3..Struts are NOT replaced by pair,per axle under warranty.Only the defective part would get replaced.
4.Struts.No stock.On back order.Possible waiting time 30+ days!!
5.No courtesy car.As I do my own maintenance,not using dealer for maintenance.Free rental car only after 10 days waiting(Paying for 10 days rental would be more expensive then replacing both struts with after market ones @ an independent garage.)
6.Calling Toyota corporation customer service for help got me nothing.
It was a rather strange experience.It reminded me a movie I watch few years back.Called "Outsourced"
The first lady I spoke to there suddenly went silent while I could hear a child crying and some street sound cars etc.
The second lady was more focused wrote down all the info,put me on hold for 6 min.then told me it is what it is,nothing she will do and it's between me and the dealer.
I parked the HL for now.
Have not been driving it for a few days last week,was parked in the sun.
The windshield got a heat stress crack.No stone chip or any damage on the surface.
1.Stress cracks on window glass(any) are only covered by warranty for 1 year or 20.000km
2.My insurance company (TD Insurance) wont pay for the camera calibration,only for the windshield replacement.
Camera calibration only covered in collision claims.(270 Can$pessos)
3..Struts are NOT replaced by pair,per axle under warranty.Only the defective part would get replaced.
4.Struts.No stock.On back order.Possible waiting time 30+ days!!
5.No courtesy car.As I do my own maintenance,not using dealer for maintenance.Free rental car only after 10 days waiting(Paying for 10 days rental would be more expensive then replacing both struts with after market ones @ an independent garage.)
6.Calling Toyota corporation customer service for help got me nothing.
It was a rather strange experience.It reminded me a movie I watch few years back.Called "Outsourced"
The first lady I spoke to there suddenly went silent while I could hear a child crying and some street sound cars etc.
The second lady was more focused wrote down all the info,put me on hold for 6 min.then told me it is what it is,nothing she will do and it's between me and the dealer.
I parked the HL for now.