Toyota Forum banner

2018 Highlander Uncomfortable Headrest?

30K views 59 replies 28 participants last post by  aolds  
#1 ·
I test drove a 2018 Highlander. I loved it. The ONLY thing that give me pause ... great pause ... is the hugely uncomfortable headrest. I'm 5'1". It tilts my head way to far forward. I tried putting the seat back a little, and that did make it somewhat more comfortable, but mostly because then my head was no longer hitting the headrest at all.



The headrests on the Honda Pilot that I also test drove are much more comfortable, and surely the Honda Pilot has to meet all the same safety regulations. Still, I don't like driving the Pilot, I feel like I'm driving a bus.


I am wondering if these head rests will cause back problems down the road if I buy this car, just wondered what other people's thoughts were?


Thanks!
 
#2 ·
On some vehicles, the head restraints are adjustable backward and forward, in addition to up and down. But I don't believe that is the case on the Highlander.

You might need to use a seat back cushion to move your body forward just a bit. Or you could take steroids, and start weight lifting to add muscle to you back and shoulders, moving your head forward just a bit,
 
#4 ·
I guess I need to work on my posture because my head never rest against my headrest when I am driving. I guess maybe I slouch a bit? If I force my head to lay against my headrest it is a "forced" position and not very comfortable. I guess I figured that the headrest is there to support my head/neck if I were to be in an accident. Seems like if the headrest sits too far forward, it seems like it would be just as much of a problem for taller people?

I've had a heck of a time adjusting to no lumbar in the LE but have not noticed a problem with the headrest.
 
#6 ·
If you test drive a HL XLE or upwards, in other words, one with a power drivers seat, after adjusting the fore & aft of the seat and the seat back and the height of the bottom seat cushion so you are sitting properly, adjust the front of the seat upwards a little or adjust the rear down. Since you are 5' 1", you may have maxed out on the height, but you can 'play' with the range the seats allows or you can ask the salesman to help you. I'm sure s/he would be eager to help if this will result in a sale!!

Good Luck!
 
#8 · (Edited)
I find this seat to be the most uncomfortable. Not only the headrest, which has already been mentioned, but the contour of the seat-back. This seat is so concave, my shoulders are forced to hunch forward. Because of this alone I would never buy a Highlander again. But it's what I'm stuck with now, so...

I bought a back-rest/cushion - it has multiple layers of memory foam that can be removed, shifted around, and adjusted. And NOW my shoulders and head hit the seat & headrest where I believe they should.

I still do wish the headrest could move forward and back. I've removed it and installed it backwards, but I don't find that comfortable either.
 
#15 ·
What a load of old cobblers, first it is a head restraint not a head rest, not designed to rest your head on while driving, second why did some of you buy a vehicle you are not omfortable sitting in, that is the worst thing you can do with regards a vehicle as the seat comfort will never feel better.HL is a SUV not a sedan, those who drive with an upright stance will be better off, a reclined position will see issues like this and viability issues, think truck like driving position, if this does not sound like you buy something else, seda or coupe.
 
#26 ·
It's a shame that Toyota decided to discontinue the active head restraint system in the 2nd generation Highlanders. That is a great system where the head restraint moves forward to protect from whiplash during a rear end collision. Instead, Toyota decided to go with a passive system to save money⁷, which means it's in a fixed position and always uncomfortable.
 
  • Like
Reactions: Ybell
#30 ·
Funny that there are dozens of threads about this issue but Toyota fanboys here seem to think Toyota can do no wrong. For those that have this issue, you can always bend back the mounting pins a bit to get a more comfortable position.
 
#32 · (Edited)
Funny that there are dozens of threads about this issue but Toyota fanboys here seem to think Toyota can do no wrong. For those that have this issue, you can always bend back the mounting pins a bit to get a more comfortable position.
This is not an issue with Toyota quality. This is about Toyota Ergonomics. The vehicle is uncomfortable to YOU. That doesn't mean it's not comfortable for others. I now have about 160k miles on my 14 highlander. I find the ride/fit/feel to be one of the most comfortable vehicles I ever drove. I don't want them to change a thing. I'm 6'3...215lbs. Friend of mine is 5'10 and 370lbs and he's not comfortable in my Highlander. Everyone in my family is. Obviously some vehicles fit some people better. Something as important as comfort should be a enough to NOT buy a vehicle if it feels uncomfortable.
 
#37 ·
twinster2 said:
Toyota decided to go with a passive system to save money
Is that why? Source?

Sorry but I don't have access to to Toyota confidential communications, but it doesn't take a genius to figure out that a safety device with no moving parts will cost less than one with with moving parts. All it takes is some critical thinking.
 
  • Like
Reactions: cb91710
#38 ·
Sorry but I don't have access to to Toyota confidential communications, but it doesn't take a genius to figure out that a safety device with no moving parts will cost less than one with with moving parts. All it takes is some critical thinking.
Lol. I guess all it really takes is an internet forum and some guy making things up without proof.